Hamleys レビュー 

Ordered a boardgame online. It said if I pay £5.99 and order before 12pm, I would receive it next day and that would work out nicely, as the following day was my day off and I would be home. So I ordered it at 9:06am and got confirmation that it would be delivered next day and gave the following days date.
Well that was the 12th of June and its now the 15th and there's no sign of my order. So I'm not particularly happy and there has been zero contact to offer any explanation. Still waiting as of 17 June.

I have purchased hoverboard, with in a month it got problem, when i tried service center , no response, after trying lot of times they connected took the complaint, again no response, trying again they r saying busy we will do asap, again another month like that 3months elapsed .. still no response

Staff con you into buying products that are falsely advertised as they get a commission on sales. When I made a complaint they expected me to post the item back, fill out of a form and include the original receipt. They acknowledged that the product was falsely advertised and that it would be fed back to the manager. Despite sending them a photo of my receipt and item as proof of purchase, they won’t provide a refund as I don’t still have the original receipt.

We visited Regents St Hamleys store today to give our two boys an exciting experience. The various toy demonstrations caught our boys attention and quickly they wanted the toy. We purchased the Zorbi Magic Flying Saucer and the Thunder Tomcat Jet, both very expensive but we presumed they would be good quality. When we opened them at home it was EXTREMELY disappointing as the quality of both are so poor. Cheap plastic, the jet broke within 2 minutes of using it. Our children are very upset and we are mortified we paid so much! We will not get conned in to buying from here again. Even the basket balls don't bounce!
An absolute disgrace for such a well known institution!
After paying all that money they try to charge you £10 for a bag at the till, what a joke!

They have worst service quality and their delivery partner is Xpressbess that does not deliver on time.
They show different dates on their website and they deliver after 4-5 days of that
Their refund takes 1 month

Places an order, their website crashed over and over but the order was placed, I asked support to confirm and they said payment hadn't been taken yet so I asked if I could redo the payment, they said no because it was fine and would go though, it didn't as the authentication didn't come through and now staff said to re order even though it's out of stock.
The support staff are no help and do not understand what to do.

Website is awful, impossible to purchase pokemon products, very slow and when i was able to get onto the item page i couldn't add to basket. Majority of the time it says i was blocked.
Message from website:

"Why have I been blocked?
This website is using a security service to protect itself from online attacks. The action you just performed triggered this service. There are several actions that could result in being blocked including submitting a certain word or phrase, a SQL command or malformed data.

How can I resolve this?
You can email the site owner to let them know you were blocked. Please include what you were doing when this page occurred and the event ID found at the bottom of the page."

Ridiculous.

If there is negative rating, I would choose that. Pathetic service and no communication. Commitment to delivery is non existent! Never ever buy from them.

Never buy anything from hamleys stores biggest scam store, they sell toys in double price than amazon. This people are looting

Disgusting behaviour.
My 7 year old autistic son was so excited to make his first purchase with his new card and picked out some jelly beans that he thought were £5 he stated this at the counter and the cashier did not correct him allowing him to buy these for £20 not offering him a receipt.
This is so manipulative will not be purchasing from this store again

I ordered a toy for my child's birthday. Not only did it not arrive on the named day but I didn't receive an email to let me know. I contacted customer service to cancel the order and get a refund.
Very poor service. Don't shop here.

Returned a faulty item for replacement. On website it said it would be actioned within 7 days. Day 14 contacted customer services who replied that I should contact them again after 15 days as it could be the fault of Royal Mail. At 21 days I contacted them again asking for a refund and was told the item was on its way and I would receive it in a few days. The next day I received an email saying there was a problem at the warehouse and they would send me details when it was dispatched. It has now been 4 weeks. Fortunately it was only a low value item. I will never order from Hamleys again.

I recently purchased an item from Hamleys.com worth over £35, which should have qualified for standard free delivery. However, at checkout, I was not allowed to have it delivered to my home and was instead forced to collect it from the nearest post office — with an additional £3 “privilege” fee.

This makes no sense: I am inconvenienced by having to pick up the parcel myself, yet I am penalised for it. This was not an expedited delivery option, and no delivery time was even specified.

I’m disappointed. As much as I want to support different retailers, I always end up returning to Amazon, where delivery is reliably free above a certain amount, regardless of the delivery address.

I made an online order for a PS5 which was being sold on offer on the Hamley’s website. I was upset when I received an email 2 days later from them informing me that the order was cancelled because they did not have it in store any more. I have made the payment for the PS5 using Klarna’s pay in 3 plan. Two weeks down the line and I am still struggling to get the refund for the first payment as Klarna is claiming they have not received any information from Hamley’s to confirm the order was cancelled. Extremely disappointing experience for me.

Shame I can’t leave no stars… I stupidly placed an order for a PS5 on their website, before checking other reviews… Had I looked at the extensive list of bad reviews on here then I would have paid the extra in the first place to buy from somewhere else. However the fame of the ‘Hamleys toy store’ clouded my judgement. My order remained in ‘processing’ for days. I then noticed that the money had been returned to my bank (at least they had the decency to do that I suppose), but no message or email to tell me they were cancelling the order. Will never order from them again and has put me off visiting the store next time I am in London.

Edit: I have since received an email stating that my order cannot be fulfilled at last… what a diabolical company

Hamleys India online delivery - worst customer experience. Ordered a product on 10th January. Followed up on 20th Jan as had not received it. They said technical error won't be able to deliver the product. Only when the product reaches back to them ie within 48 hours they wil refund the amount within 7 buisness days. Till date which is more than 48 hrs I have the same answer. How is it my fault that a delivery issue happened from their end? Why am I being penalized and my money withheld due to their fault

Toy faulty and no express delivery available. Have to wait 3 to 6 days to get a new one if I buy again or up to 15 days for a replacement! Is that the best toy shop in the world for you?????

Zorbi flying saucer - in store demo 23/12/25 looked impressive. Young lad doing the demo said it was a strong magnet, no string. Purchased for my son based on this, shocked to open box and see putty, and a string. Absolute con, must be illegal for false advertising too. PLEASE DO NOT BUY THIS TOY.

I visited the Oxford shop with my familiy. The visit itself was actually a nice experience. We watched several demonstrations of toys during our visit. Asked relevant questions about the products. And ended up bying two toys:
1. A flying Thundersphere (a small drone toy). We actually watched the guy demonstrate it for up to 10 minutes. He demonstrated how sturdy it was, and And lo and behold - the toy we bought only has battery for 5 minutes after fully being charged (which tales 50 minutes). And it is nowhere near sturdy.
2. An air hockey toy with suction cups and strings for the playing field. The product was demonstrated using a elfmade table with wooden walls - but it makes sense in an environment like that. Ww asked several questions concerning the suction cups and strings. "They're fine, easy to set-up, works and all surfaces". And lo and behold - they do not work on any of the tables in our hourse. Furthemore, the string actually isn't long enough.

Awful experience with this company. I purchased four toys online for Christmas and paid for next day delivery (stated to arrive on the 24th). I, unfortunately, received the parcel 3 days late and an item missing! I've been charged for the four items and the failed next day delivery. All I've been offered is a £2 good will gesture!