Hayes & Jarvis were great to deal with. They listened to my wants and planned the perfect itinerary. Nothing was too much allowing changes as required. The flights, connections, transfers, car rental... もっと見る
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This is our 2nd experience of booking with Hayes and Jarvis. The care and support from first booking our holiday 2 nights Nairobi, 3 nights Masai Mara and 9 nights diani beach including transfers, fli... もっと見る
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Brilliant service from Andy Finlay. This is our second time booking a trip with yourselves. From start to finish, info, detailed itineraries, quality of hotels and transport. All first class. The big... もっと見る
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This was a trip of a lifetime for us on a big budget. H&J organised an amazing holiday with every day delivering a different experience. No day disappointed on the whole trip… an astonishing experi... もっと見る
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企業情報
当該企業による記述
With more than 70 years of helping travellers discover extraordinary experiences, we understand what makes an exceptional holiday. That’s because we always put customer care at the heart of every journey from start to finish, creating a bespoke trip for each guest. With over 60 destinations worldwide in our portfolio, we offer you an award-winning team of destination specialists who truly care. You will have a personal and dedicated trip coordinator, plus 24/7 phone assistance in case of emergencies while you’re traveling, and the safest and best hotels and transportation. With us, you can travel with confidence on your trip of a lifetime. Find out more on our website: https://www.hayesandjarvis.co.uk
Why Choose Us?
当該企業による記述
- We’ve been creating holidays for over seven decades, specialising in tailor made breaks, we offer great value holidays paired with unrivalled knowledge and excellent customer service. Here are just a handful of reasons to book your next adventure with us.
- We’re in the know
- We’ve been island-hopping across sapphire seas, discovering mystical temples, hiking through forest-clad mountains and exploring the world’s most exciting cities since 1952. Our travel experiences mean you get insider knowledge and fantastic end-to-end service from dedicated Destination Specialists.
- We’re devotees of travel
- Just like you, we are inspired by the world around us. We explore destinations so we can share amazing experiences, local connections and insider tips with you. Whether that means absorbing the sea views from an infinity edge pool, hunting for the best cup of coffee in Colombia or hot air ballooning above the Masai Mara. If life is a journey, we’ll be your trusted advisors.
- We’re award winners
- We are dedicated to crafting tailormade holidays. Our efforts are recognised by the industry experts including Conde Nast Traveller, the World Travel Awards, and the British Travel Awards (seven times over). When we consistently earn 5 star reviews and multiple industry awards, we know our services are highly regarded.
- We are responsible
- We believe in creating a positive impact in the places we go to and the people we meet on our journeys. With a little thought and care, travel and tourism can be an incredibly positive experience, not just in terms of opening our minds and hearts to various cultures and lifestyles but also as a means of bringing about a change for the better — whether it is about empowering local communities or conservation of natural resources and habitats.
- We’re here to help you
- You already know what you’d like from your holiday. We are here to listen to your travel dreams, to use our expertise to exceed your expectations and, using our first-hand knowledge of each destination, to exceed them. A single phone call can lead to a lifetime’s worth of precious memories. Together we’ll bring the world a step closer.
- We offer fully supported travel
- You’ll always speak to us. Our Trip Coordination Team fully supports every step of your journey. You will have a personal and dedicated trip coordinator, plus 24/7 phone assistance in case of emergencies while you’re traveling.
連絡先
Platinum Road, St Mark's Hill, KT6 4BH, Surbiton, 英国
- 01293 839210
- hello@hayesandjarvis.co.uk
- www.hayesandjarvis.co.uk
5.0
優良
2655件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
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Trust them with your holiday of a lifetime
Hayes & Jarvis were great to deal with. They listened to my wants and planned the perfect itinerary. Nothing was too much allowing changes as required. The flights, connections, transfers, car rental and accommodations worked seamlessly allowing us to fully relax and enjoy the experience. They touched base to check we’d arrived safely and had any questions but we didn’t have any problems to refer to them. This is the second trip we have done with them and would definitely use them again. Thirdara and Megan were both lovely to deal with. Thank you!
2026年10月2日
自発的なレビュー
Hayes and Jarvis delivered the holiday of a lifetime
Hayes and Jarvis delivered the holiday of a lifetime. From the initial planning to delivery they provided a superb service, tailoring the itinerary to our requirements and then supporting us during the holiday. The local team were first class, professional and friendly, willing to adapt plans on the day as necessary. Providing a contact 24/7 throughout the holiday gave us reassurance and allowed us to relax and enjoy our time without concerns.
2026年9月27日
自発的なレビュー
Hayes & Jarvis からの回答
Dear Neil,
Thank you ever so much for taking the time to share your glowing feedback with us!
We are absolutely thrilled to hear that your experience with Hayes & Jarvis was truly the holiday of a lifetime. Tailoring every detail to your personal preferences and ensuring seamless execution from the initial planning stages right through to the trip itself is at the core of what we do.
Thank you once again for your kind words and for trusting us with your travels. We would be delighted to help craft your next adventure whenever you are ready to explore again!
Warm regards,
Francisco U
Guest Relations Specialist
trip of a lifetime … Japan
This was a trip of a lifetime for us on a big budget. H&J organised an amazing holiday with every day delivering a different experience. No day disappointed on the whole trip… an astonishing experience.
The travel was well organised with handover of all the rail tickets / trip vouchers on arrival.
On many days we were collected from the rail station to the hotel… all very polished.
On two of the self navigation days however we had to find our own way from the station over some distances. there was a serious lack of information how to connect / lack of understanding by the company how the connections could be made. It was pretty stressful resolving the connections. The company was to be fair very concerned hear what had happened refunding the extra costs and making a nice apology gesture. Sometimes things don't always go 100% but the measure of a good comany is how they respond / resolve issues which the company did… a small blemish to an otherwise excellent experience.
2026年9月26日
自発的なレビュー
Hayes & Jarvis からの回答
Dear Chris,
Thank you very much for taking the time to share your thoughtful feedback with us.
We are truly delighted to hear that your holiday was such an astonishing experience and that every day brought a new and memorable adventure. Crafting seamless, bucket-list journeys is our passion, so it is wonderful to know that the majority of your transfers were polished and well organised.
At the same time, we completely appreciate that the confusion surrounding those two self-navigation days caused unnecessary stress. Having to resolve connections without clear, reliable guidance is certainly not the seamless standard we hold ourselves to, and we are genuinely sorry for the frustration this created during an otherwise special trip.
Your gracious remarks regarding how our team stepped in to listen, reimburse the costs, and make amends mean a great deal to us. While we always strive for perfection, we are glad our commitment to putting things right shone through.
Thank you once again for your balanced review and for placing your trust in Hayes & Jarvis for such an important journey. We would be honoured to welcome you back and design your next unforgettable getaway whenever you are ready!
Warm regards,
Francisco U
Guest Relations Specialist
This is our 2nd experience of booking…
This is our 2nd experience of booking with Hayes and Jarvis. The care and support from first booking our holiday 2 nights Nairobi, 3 nights Masai Mara and 9 nights diani beach including transfers, flights and trips was amazing. We were assigned our own coordinator Evans who provided pre travel arrangements before we travelled and maintained contact whilst we were on holiday. I will defintely return and use the company again.
2026年9月25日
自発的なレビュー
Hayes & Jarvis からの回答
Dear Andrea,
Thank you very much for taking the time to share your wonderful feedback with us!
We are absolutely delighted to welcome you back for your second holiday with Hayes and Jarvis. It is fantastic to hear that your bespoke journey through Kenya was such an amazing experience from start to finish.
We take great pride in delivering seamless travel, so it is brilliant to know that all of your transfers, flights, and excursions ran like clockwork. Your trip coordinator will be thrilled to know that his pre-travel guidance and proactive support throughout your stay made such a lasting impression.
Thank you once again for your continued trust in us. We look forward to crafting your next unforgettable adventure whenever you are ready to explore the world again!
Warm regards,
Francisco U
Guest Relations Specialist
Outstanding service and brilliant experience
Brilliant service from Andy Finlay. This is our second time booking a trip with yourselves. From start to finish, info, detailed itineraries, quality of hotels and transport. All first class. The big plus for us was his attention to and the fact that he listened and heard our needs.
Our coordinator whilst on our travels, Emma Silk, was also outstanding in her help and support
2026年10月21日
Hayes & Jarvis からの回答
Dear Anne,
Thank you ever so much for taking the time to share your lovely review with us!
We are absolutely delighted to welcome you back for your second booking with us. Taking the time to genuinely listen and tailor every detail around your specific needs is at the very heart of what we do, and we will be delighted to pass on your high praise to your travel consultant, Andy.
Thank you once again for your continued trust in us. We wish you a truly magical upcoming holiday, and we look forward to hearing all about it upon your return!
Warm regards,
Francisco U
Guest Relations Specialist
Hayes and Jarvis supported our big 60th…
Hayes and Jarvis supported our big 60th birthday celebrations from start to finish in South Africa they listened and stuck to my budget. The whole road trip was supported from start to finish. Thank you
2026年9月26日
自発的なレビュー
Hayes & Jarvis からの回答
Dear Lorna,
Thank you very much for taking the time to leave such a wonderful review!
We are absolutely delighted that we could help bring your 60th birthday celebrations to life in South Africa. Hearing that your trip was seamlessly supported from start to finish and that we delivered everything you wished for is music to our ears. Milestone celebrations deserve to be truly special, and it was an absolute pleasure crafting this journey for you.
Thank you for choosing us for such a memorable occasion, Lorna. We look forward to helping you plan your next great adventure!
Warm regards,
Francisco U
Guest Relations Specialist
Smooth booking process
Smooth booking process. Great advice from Chris, he was very patient.
2026年10月12日
Hayes & Jarvis からの回答
Dear Susan,
Thank you very much for taking the time to leave your review!
We are delighted to hear that you experienced a smooth booking process with us. Your travel consultant, Chris, will be thrilled to read your kind words.
We wish you a fantastic journey and look forward to helping you with your future travels!
Warm regards,
Francisco U
Guest Relations Specialist
Awful customer service
Awful customer service, avoid!!! Clealry dont care unless your booking a super expensive holiday
2026年10月13日
自発的なレビュー
Hayes & Jarvis からの回答
Dear Kirsty,
Thank you for taking the time to share your feedback with us. We are truly sorry to hear that your experience did not meet your expectations, as delivering excellent customer service is exceptionally important to our team.
We always strive to cater to a wide range of requests while maintaining high-quality partnerships with top-tier resorts. Flight prices and seasonal rates can sometimes make certain budgets challenging to accommodate, but we never want anyone to feel unvalued or dismissed.
I would welcome the opportunity to speak with you directly to listen to your feedback, learn more about your experience, and see how we can improve. Please feel free to reach out to me at your convenience at xenia.r@hayesandjarvis.co.uk so we can arrange a call.
Warm regards,
Xenia Riegger
Guest Inquiry Team Lead
Exceptional Service
Due to personal reasons I have had to reschedule my initial pre-booked itinerary on trips to both India and Peru and I can't speak highly enough of the staff and in particular Thidara. She has been highly professional and responsive in helping me reschedule both the dates and the itinerary on both trips.
2026年10月2日
Hayes & Jarvis からの回答
Dear Chris and Paula,
Thank you so much for taking the time to share your review.
We are so glad to hear that your travel consultant, Thidara, was able to support you so brilliantly through rescheduling your journeys. Navigating plans when circumstances change can be stressful, and Thidara’s dedication, responsiveness, and professionalism in re-arranging both your dates and itineraries for India and Peru are exactly what our team strives to deliver.
Thank you for choosing Hayes & Jarvis, and we look forward to ensuring you have two truly unforgettable trips when you set off!
Warm regards,
Francisco U
Guest Relations Specialist
Another great H&J holiday booked
Personal service. Jazmine very knowledgable and helpful. Great itinerary.
2026年9月24日
Hayes & Jarvis からの回答
Dear Colin,
Thank you so much for taking the time to leave such a lovely review!
We are delighted to hear that you enjoyed a personalized experience and that Jazmine was so knowledgeable and helpful in creating a great itinerary for you.
Thank you for choosing Hayes & Jarvis, and we look forward to helping you plan your next holiday whenever you are ready to explore again!
Warm regards
Francisco U
Guest Relations Specialist
As always Thidara’s experience and…
As always Thidara’s experience and knowledge of the myriad of options made resolving our few questions simple. The clarity of the proposal and the accommodation/activities planned all go to make a painless process.
2026年9月23日
Hayes & Jarvis からの回答
Dear Mr. Mortimer,
Thank you so much for taking the time to leave such a lovely review!
We are delighted to hear that your travel consultant's knowledge and expertise once again made the planning process so smooth and straightforward for you.
Thank you for your continued trust in us, and we look forward to helping you embark on another wonderful journey!
Warm regards,
Francisco U
Guest Relations Specialist
I don't usually write reviews but...faultless
I rarely write detailed reviews but felt compelled to do so. This was the first time I had ever used a dedicated agent to arrange a multicentre trip for a group of four. I can say with 100% confidence that I wouldn't hesitate to use Hayes and Jarvis again. The experience from first contact to last was faultless.
First contact was with Bethany C, she called and established what the purpose of the trip was, where we wanted to go, what we wanted to see and do, and who was going. Within 48 hours she had put together two potential itenaries with various "options" for our multi centre USA trip. She presented them back to us via a video call, and nailed everything (from flight and hotel options, to car hire, recomended days in each location, and organised excursions). All costed and incredible value for money.
Last contact was with Karol S, who contacted us several weeks before our departure to confirm our booking references and provided confirmed booking vouchers for the entire trip (flights, hotels, car hire, excursions). She remained our contact throughout the trip and checked in regularly (via a WhatsApp group she set up for us for us) to see everything was going to plan and remind us what was next of the itenary. She was a star from star throughout.
Suffice to say everything went to plan, it was truly faultless. We have memories for a lifetime.
If you are thinking about H&J but unsure, just do it. H&J know how to pit dream trips together.
2026年9月6日
自発的なレビュー
Hayes & Jarvis からの回答
Dear Jason,
Thank you so much for taking the time to write such a glowing and detailed review!
We are thrilled to hear that the entire journey—from your very first conversation to your return home—was completely faultless. It is fantastic to know that your travel consultant hit the mark so quickly with your USA itinerary, and that your trip coordinator kept everything running seamlessly on the ground. Both Bethany and Karol will be absolutely delighted to read your kind words!
Thank you again for your glowing 100% recommendation and for trusting Hayes & Jarvis with your holiday. We hope those memories last a lifetime, and we look forward to helping you put together your next dream trip whenever you are ready!
Warm regards,
Francisco U
Guest Relations Specialist
Honeymoon adventure of a lifetime.
We booked our honeymoon through Hayes & Jarvis after recently getting married in August 2026. We originally booked our honeymoon in August 2025, after doing a lot of research into finding something that combined both safari and relaxation. We eventually decided on Kenya whereby we went to the Maasai Mara and then Chale Island and we couldn’t have been happier with our choice.
During the booking process, we had a couple of consultations with Tayla, who showed us presentations, different destinations and a variety of packages that fitted within our budget. We were looking for something intimate and personal for our honeymoon that would make the experience feel extra special — and that is exactly what we got.
Tayla was incredibly helpful and understood exactly what we were looking for. She was also very quick at responding to any questions we had. Once everything was booked, we were handed over to our travel coordinator in Kenya, Cyprian.
One of the best things about booking through Hayes & Jarvis was how organised everything was for us. All of our internal flights, airport transfers and taxis were arranged in advance, so we didn’t have to worry about how we were getting from one place to another. Everything ran smoothly, and we always knew where we needed to be and who would be collecting us. This made the whole trip feel completely stress-free and allowed us to relax and enjoy our honeymoon without having to organise anything ourselves.
The only minor issue we had was when we arrived at Chale Island with our room. From the images we had been shown by Tayla when booking our honeymoon, we were under the impression that we had booked an Ocean View Banda. We contacted our coordinator, Cyprian, who initially advised that we were in the correct room. However, we felt that we had been misinformed by the images we had been shown during the booking process, which was disappointing.
Cyprian liaised with Hayes & Jarvis regarding this and, thankfully, the issue was resolved. We were upgraded to an Ocean View Banda the following day. Cyprian was extremely efficient in resolving the situation, and we are very grateful for his assistance.
Overall, we had an incredible honeymoon and would absolutely book with Hayes & Jarvis again.
Tayla was fantastic during the initial booking process and really listened to what we wanted from our honeymoon.
The only disappointment we had with Hayes & Jarvis was that when we emailed to raise our concerns about the room situation at Chale Island, we didn’t receive a response. Thankfully, Cyprian stepped in and resolved the issue for us, and we are extremely grateful that he did.
Our one piece of feedback for Hayes & Jarvis would be to ensure that the images shown to customers during the booking process accurately represent the room they are actually booking. Being shown images that led us to believe we had booked an Ocean View Banda caused some initial disappointment when we arrived.
Despite this, we would still highly recommend Hayes & Jarvis. Our honeymoon was genuinely unforgettable, from the incredible safari and the wonderful staff at Saruni Leopard Hill to the beautiful surroundings and relaxation of Chale Island.
A huge thank you to Tayla, Cyprian, Edward, William, Andrew and all of the wonderful people who made our honeymoon so special. It is an experience we will never forget.
2026年9月4日
自発的なレビュー
Hayes & Jarvis からの回答
Dear Tom,
Thank you for taking the time to share such a detailed and thoughtful review of your honeymoon with us.
We are so delighted to hear that your combination of safari and relaxation made for an unforgettable experience. It is fantastic to know that your travel consultant, Tayla, helped craft your dream itinerary within budget, and that the team on the ground ensured the vast majority of your journey was seamless, organised, and stress-free.
We also truly appreciate your constructive feedback regarding the room category on Chale Island and the delay in our UK team's email response. While we are glad your trip coordinator, Cyprian, was able to step in quickly on the ground to secure your upgrade to the Ocean View Banda, we sincerely apologize for the initial disappointment and the lack of communication from our office. We have taken your comments on board—both regarding email response times during travel and ensuring our destination imagery matches specific room tiers precisely—so we can refine our booking process for future guests.
Thank you again for your recommendation and for trusting Hayes & Jarvis with such a monumental occasion. We wish you both a lifetime of happiness together and look forward to welcoming you back for your next adventure!
Warm regards,
Francisco U
Guest Relations Specialist
Looking forward to another great trip with Hayes & Jarvis
We had a wonderful trip to Sri Lanka with Hayes & Jarvis a couple of years ago, so when we found ourselves with a BA Rewards flight that we needed to use within the next couple of weeks, Hayes & Jarvis was the first place we thought of.
We phoned Carys and asked if she could give us some ideas. What she came back with was absolutely fantastic — a wonderful trip to Singapore and Bali, with some gorgeous hotels and a really exciting itinerary.
To be honest, we were only expecting some suggestions and had no idea we'd be booking a whole trip so quickly! But within 24 hours, Carys had organised everything for us. She listened to what we wanted, came up with some brilliant ideas and made the whole process incredibly easy and enjoyable.
We are now just keeping our fingers crossed that there is room at all the lovely hotels she recommended!
We honestly can't recommend Hayes & Jarvis highly enough, and Carys in particular has been fantastic. It's so nice to deal with someone who clearly knows her stuff, understands what you want and genuinely seems to care about putting together a great holiday. We can't wait for our trip!
2026年9月11日
Hayes & Jarvis からの回答
Dear Nick,
Thank you so much for taking the time to share such a fantastic review!
It is always a pleasure to welcome back returning guests. Carys will be over the moon to read your kind words. Her firsthand expertise, care, and dedication to getting every detail just right for our guests mean everything to us.
Thank you once again for your loyalty and high recommendation. We hope you have the most incredible, unforgettable time in Singapore and Bali!
Warm regards,
Francisco U
Guest Relations Specialist
Hayes and Jarvis are excellent
Hayes and Jarvis are excellent - they listen carefully to your specific requirements and shape a holiday that is truly memorable.
2026年9月1日
自発的なレビュー
Hayes & Jarvis からの回答
Dear Andy,
Thank you so much for leaving such a wonderful review!
We are absolutely delighted to hear about your experience with us. Listening closely to your unique preferences and shaping a truly tailor-made, memorable holiday is at the very heart of what we do, so your feedback means ever so much to our team.
Thank you for choosing Hayes & Jarvis. We would be thrilled to help you create your next unforgettable adventure whenever you are ready to explore again!
Warm regards,
Francisco U
Guest Relations Specialist
Excellent and efficient service
Excellent and efficient service. I would definitely recommend to family and friends
2026年9月2日
Hayes & Jarvis からの回答
Dear David,
Thank you so much for taking the time to leave such a wonderful review!
We are absolutely delighted to hear that you enjoyed an excellent and efficient service with us. We would be thrilled to help you create your next memorable holiday whenever you are ready to explore again!
Warm regards,
Francisco U
Guest Relations Specialist
An African Odyssey
We had a spectacular trip to Botswana and Victoria Falls organised by Hayes and Jarvis. Everything went so smoothly and the holiday through the three centres (Okavango Delta, the Chobe National Park and Victoria Falls) just flowed and gave us a memorable African experience. Ian and Brenda
2026年8月24日
自発的なレビュー
Hayes & Jarvis からの回答
Dear Ian and Brenda,
Thank you so much for taking the time to share such a wonderful review!
We are absolutely thrilled to hear that you had such a spectacular trip to Botswana and Victoria Falls. Crafting a seamless itinerary across several destination is a true joy, and knowing that every step of the journey flowed so effortlessly for you means the world to us.
Thank you for choosing Hayes & Jarvis for your African adventure. We hope the incredible memories you made stay with you for a lifetime, and we would be delighted to welcome you back when you are ready to plan your next extraordinary holiday!
Warm regards,
Francisco U
Guest Relations Specialist
Hayes & Jarvis からの回答
Dear Mark,
Thank you so much for your review!
Taking the time to get every detail just right and ensuring you feel fully supported is always our top priority, so we are delighted to hear you appreciated our team's patience.
Thank you for choosing us, and we look forward to helping you plan your next extraordinary adventure!
Warm regards,
Francisco U
Guest Relations Specialist
Fabulous customer service with…
Fabulous customer service with knowledgeable travel consultants who really listen and care about getting you the best experiences
2026年9月2日
Hayes & Jarvis からの回答
Dear Lynn,
Thank you so much for taking the time to share such a lovely review!
We are absolutely delighted to hear how much you appreciated our customer service. Having knowledgeable travel consultants who truly listen and take the time to craft the very best experiences is what we strive for, so knowing this shone through means the world to our team.
Thank you for choosing us for your travels. We would be thrilled to help you plan your next wonderful adventure whenever you are ready to explore again!
Warm regards,
Francisco U
Guest Relations Specialist
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