Hayes & Jarvis were great to deal with. They listened to my wants and planned the perfect itinerary. Nothing was too much allowing changes as required. The flights, connections, transfers, car rental... ãã£ãšèŠã
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This is our 2nd experience of booking with Hayes and Jarvis. The care and support from first booking our holiday 2 nights Nairobi, 3 nights Masai Mara and 9 nights diani beach including transfers, fli... ãã£ãšèŠã
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Brilliant service from Andy Finlay. This is our second time booking a trip with yourselves. From start to finish, info, detailed itineraries, quality of hotels and transport. All first class. The big... ãã£ãšèŠã
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This was a trip of a lifetime for us on a big budget. H&J organised an amazing holiday with every day delivering a different experience. No day disappointed on the whole trip⊠an astonishing experi... ãã£ãšèŠã
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With more than 70 years of helping travellers discover extraordinary experiences, we understand what makes an exceptional holiday. Thatâs because we always put customer care at the heart of every journey from start to finish, creating a bespoke trip for each guest. With over 60 destinations worldwide in our portfolio, we offer you an award-winning team of destination specialists who truly care. You will have a personal and dedicated trip coordinator, plus 24/7 phone assistance in case of emergencies while youâre traveling, and the safest and best hotels and transportation. With us, you can travel with confidence on your trip of a lifetime. Find out more on our website: https://www.hayesandjarvis.co.uk
Why Choose Us?
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- Weâve been creating holidays for over seven decades, specialising in tailor made breaks, we offer great value holidays paired with unrivalled knowledge and excellent customer service. Here are just a handful of reasons to book your next adventure with us.
- Weâre in the know
- Weâve been island-hopping across sapphire seas, discovering mystical temples, hiking through forest-clad mountains and exploring the worldâs most exciting cities since 1952. Our travel experiences mean you get insider knowledge and fantastic end-to-end service from dedicated Destination Specialists.
- Weâre devotees of travel
- Just like you, we are inspired by the world around us. We explore destinations so we can share amazing experiences, local connections and insider tips with you. Whether that means absorbing the sea views from an infinity edge pool, hunting for the best cup of coffee in Colombia or hot air ballooning above the Masai Mara. If life is a journey, weâll be your trusted advisors.
- Weâre award winners
- We are dedicated to crafting tailormade holidays. Our efforts are recognised by the industry experts including Conde Nast Traveller, the World Travel Awards, and the British Travel Awards (seven times over). When we consistently earn 5 star reviews and multiple industry awards, we know our services are highly regarded.
- We are responsible
- We believe in creating a positive impact in the places we go to and the people we meet on our journeys. With a little thought and care, travel and tourism can be an incredibly positive experience, not just in terms of opening our minds and hearts to various cultures and lifestyles but also as a means of bringing about a change for the better â whether it is about empowering local communities or conservation of natural resources and habitats.
- Weâre here to help you
- You already know what youâd like from your holiday. We are here to listen to your travel dreams, to use our expertise to exceed your expectations and, using our first-hand knowledge of each destination, to exceed them. A single phone call can lead to a lifetimeâs worth of precious memories. Together weâll bring the world a step closer.
- We offer fully supported travel
- Youâll always speak to us. Our Trip Coordination Team fully supports every step of your journey. You will have a personal and dedicated trip coordinator, plus 24/7 phone assistance in case of emergencies while youâre traveling.
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Platinum Road, St Mark's Hill, KT6 4BH, Surbiton, è±åœ
- 01293 839210
- hello@hayesandjarvis.co.uk
- www.hayesandjarvis.co.uk
5.0
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Fabulous customer service withâŠ
Fabulous customer service with knowledgeable travel consultants who really listen and care about getting you the best experiences
2026幎9æ2æ¥
Hayes & Jarvis ããã®åç
Dear Lynn,
Thank you so much for taking the time to share such a lovely review!
We are absolutely delighted to hear how much you appreciated our customer service. Having knowledgeable travel consultants who truly listen and take the time to craft the very best experiences is what we strive for, so knowing this shone through means the world to our team.
Thank you for choosing us for your travels. We would be thrilled to help you plan your next wonderful adventure whenever you are ready to explore again!
Warm regards,
Francisco U
Guest Relations Specialist
Costa Rica
Thidara did a great job of listening to what we wanted out of the trip for our family and grandchildren and has come up with an itinerary and activities that looks to fit the bill.
2026幎8æ24æ¥
Hayes & Jarvis ããã®åç
Thank you so much for taking the time to share your review!
We are absolutely delighted to hear that your travel consultant took such great care in listening to your plans and creating an itinerary tailored for the whole family. We are thrilled that the itinerary hits the mark for your upcoming adventure to Costa Rica.
We hope you all have the most extraordinary time together making unforgettable memories, and we wish you a wonderful trip!
Warm regards,
Francisco U
Guest Relations Specialist
We booked our holiday to South AfricaâŠ
We booked our holiday to South Africa through Hayes and Jarvis. They provided the most excellent service. They spent time getting to know us and truly understanding what we wanted to experience. They then created an itinerary which gave us options taking into account our budget. We ended up with a holiday which delivered our dreams in every way. We can thoroughly recommend Hayes and Jarvis and thank everyone involved for creating the holiday of a lifetime for us.
2026幎8æ2æ¥
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Hayes & Jarvis ããã®åç
Dear Sarah,
Thank you so much for taking the time to share such a wonderful review!
We are absolutely delighted to hear that your holiday to South Africa delivered your dreams in every single way. Spending that time to really get to know you, understand your vision, and build an itinerary tailored to your needs is at the heart of what we do, so knowing it resulted in a holiday of a lifetime means everything to our team.
Thank you for your high recommendation and for trusting Hayes & Jarvis with such a special journey. We would love to help you plan your next adventure whenever you are ready to explore again!
Warm regards,
Francisco U
Guest Relations Specialist
Went gorilla trekking and stayed at 2âŠ
Went gorilla trekking and stayed at 2 places on a safari in the Masi Mara!
Excellent organisation!
Had the most amazing holiday!
Thank you
2026幎8æ2æ¥
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Hayes & Jarvis ããã®åç
Dear Mandy,
Thank you so much for taking the time to share your review.
What a truly incredible trip of a lifetime! We are delighted to hear that the organisation was spot on and that you had such an amazing holiday from start to finish.
Thank you for choosing us for such a special adventure. We would love to help you plan your next getaway whenever you are ready to explore again!
Warm regards,
Francisco U
Guest Relations Specialist
Very satisfied customers
Every step of the process, from the initial contact, the selection of tours, activities and places to see, to actually enjoying the holiday, was perfectly planned and organised with our comfort and enjoyment in mind.
There's no single thing we would change about the experience we've had with Hayes and Jarvis.
The service is great, the experience is fantastic and it makes you crave more. We will be back!
2026幎8æ16æ¥
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Hayes & Jarvis ããã®åç
Dear Monika,
Thank you so much for taking the time to share such an incredible review!
We are absolutely thrilled to hear that every single detailâfrom your initial enquiry through to the end of your holidayâwas organized so seamlessly around your comfort and enjoyment. Knowing that there isn't a single thing you would change about your experience with Hayes & Jarvis is the highest praise our team could ask for!
Thank you for trusting us with your holiday plans. We are already looking forward to helping you design your next adventure whenever you are ready for more!
Warm regards,
Francisco U
Guest Relations Specialist
Thank you James for organising andâŠ
Thank you James for organising and planning the initial itinerary for our trip. You have listened and made sure that any queries we have had have been addressed and assured us as two oap.s that we will be looked after during our adventure to Australasia which has been well structured at a pace befitting of our age group.
We are now looking forward to liaising with our trip coordinator in preparation for take off!
Thank you.
Lisa and Alan
2026幎8æ1æ¥
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Hayes & Jarvis ããã®åç
Dear Lisa and Alan,
Thank you so much for taking the time to leave such a lovely review!
We are absolutely delighted to hear how well your travel consultant took care of you during the planning stage. James will be thrilled to read your kind words!
The excitement really builds from here! We hope you enjoy working with your trip coordinator as you count down to departure, and we wish you the most extraordinary adventure to Australasia.
Warm regards,
Francisco U
Guest Relations Specialist
Excellent communication from the firstâŠ
Excellent communication from the first enquiry, all through the trip to the return home. Very good choice of hotels, really interesting trips planned with excellent transfers and local guides. No complaints about anything at all! A perfect trip
2026幎7æ24æ¥
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Hayes & Jarvis ããã®åç
Dear Nicky,
Thank you so much for taking the time to share such a glowing review!
We are absolutely delighted to hear that your journey was seamless from your very first enquiry right through to your return home. Knowing that you were so pleased with our choice of hotels, the excursions, and the local guidesâand that everything ran without a hitchâmeans the world to us.
Thank you for trusting us with your travel plans. We would be thrilled to help you design your next perfect holiday whenever you are ready for your next adventure!
Warm regards,
Francisco U
Guest Relations Specialist
Tour of Kenya
Booked a multi destination trip to Kenya which covered the city, the Masai Mara and the beach. Hayes and Jarvis were excellent at recommending places within my budget and were attentive to my needs. My rep on ground was just amazing! Would thoroughly recommend them to help plan your holidays
2026幎8æ12æ¥
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Hayes & Jarvis ããã®åç
Dear Mulika,
Thank you so much for taking the time to share such a lovely review!
We are delighted to hear that your trip to Kenya was such a success. Crafting tailored itineraries that deliver unforgettable experiences is what we strive for, so it is wonderful to know our team hit the mark for you. We will also be sure to pass along your praise to your trip coordinator.
Thank you for your high recommendation and for choosing Hayes and Jarvis. We would love to help you plan your next holiday whenever you are ready for another adventure!
Warm regards,
Francisco U
Guest Relations Specialist
Hayes & Jarvis ããã®åç
Dear Graham,
Thank you so much for your wonderful review!
It was truly a pleasure helping you bring your travel plans to life. We are absolutely delighted to hear that you were so satisfied with our service and the support provided.
We wish you all the very best for your upcoming adventure!
Warm regards,
Francisco U
Guest Relations Specialist
Perfect experience
Perfect experience, excellently delivered by Hayes and Jarvis.
2026幎8æ3æ¥
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Hayes & Jarvis ããã®åç
Dear Ben,
Thank you so much for leaving such a wonderful review!
We are absolutely delighted to hear that you had a perfect experience with us. Delivering seamless, unforgettable journeys is always our top priority, so your kind words mean a great deal to us.
Thank you for choosing us, and we look forward to helping you plan your next getaway whenever you are ready!
Warm regards,
Francisco U
Guest Relations Specialist
Chris Cook is so wonderful
Chris Cook is so wonderful. 2nd time weâre booked directly with him. V patient and fab suggestions.
Last holiday was the best holiday ever. Thank you Chris and Hayes and Jarvis
2026幎8æ1æ¥
Hayes & Jarvis ããã®åç
Dear Trish,
Thank you so much for leaving such a fantastic review! We are thrilled to hear that your last holiday was your best ever, and that you have trusted your travel consultant, Chris, to arrange your travel once again.
Thank you for your continued loyalty to Hayes and Jarvis. We wish you another incredible, unforgettable trip!
Warm regards,
Francisco U
Guest Relations Specialist
Great travel agent who always goesâŠ
Great travel agent who always goes above and beyond in being helpful
2026幎7æ29æ¥
Hayes & Jarvis ããã®åç
Dear Andrew,
Thank you so much for taking the time to leave such a lovely review!
We are absolutely delighted to hear that you feel so well supported. Going above and beyond to ensure our guests have a seamless and memorable travel experience is always our top priority.
Thank you for your kind words, and we look forward to helping you plan your next wonderful getaway!
Warm regards,
Francisco U
Guest Relations Specialist
Japanese holiday
Lots of Personal calls, attention to detail and quick response to questions
2026幎7æ20æ¥
Hayes & Jarvis ããã®åç
Dear John,
Thank you very much for taking the time to leave us such a great review!
We are delighted to hear that you appreciated the personal calls, prompt answers, and keen attention to detail from our team. Delivering a tailored, responsive service from start to finish is always our top priority.
Thank you once again for choosing us, and we look forward to helping you plan your next getaway!
Warm regards,
Francisco U
Guest Relations Specialist
What a team of experts who plan eachâŠ
What a team of experts who plan each detail to suit your individual needs always use them
2026幎7æ8æ¥
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Hayes & Jarvis ããã®åç
Dear Simon,
Thank you so much for the fantastic review!
We are absolutely delighted to hear that you feel so well looked after by our team. Tailoring every single detail to suit your individual needs is at the very heart of what we do, so your kind words mean the world to us.
Thank you for your continued trust and loyaltyâwe already look forward to helping you plan your next wonderful adventure!
Warm regards,
Francisco U
Guest Relations Specialist
Wonderful experience âŠ
I always feel that booking my holiday with Hayes and Jarvis is a stress free experience, all your staff are happy to help and advise. Which is great.
Myself and my husband are vegan so we want to know that we will be catered for on the island. My husband is a musician, and likes to bring his guitar with him, and they are happy to accommodate this unusual request. Both the booking agent here in uk and trip coordinator in India are so very helpful, thanks again to Carys
2026幎7æ24æ¥
Hayes & Jarvis ããã®åç
Dear Susan,
Thank you so much for taking the time to share such a lovely review!
We are absolutely delighted to hear that booking with Hayes and Jarvis continues to be such a stress-free experience for you. I will be sure to pass on your special thanks to Carys, as well as our trip coordinator in India. They will both be thrilled to know their efforts helped make your planning so easy and enjoyable.
Thank you again for your kind words and your continued trust in us.
Warm regards,
Francisco U
Guest Relations Specialist
good experience
Thidara, as always understood what we wanted from our holiday and provided a varied and interesting itinerary.
2026幎7æ13æ¥
Hayes & Jarvis ããã®åç
Dear Carol,
Thank you very much for taking the time to leave such a lovely review!
We are so pleased to hear that Thidara delivered once again, capturing exactly what you were looking for and crafting a varied, engaging itinerary for your trip. It is always a real pleasure helping you plan your holidays, and we truly appreciate your continued trust in us.
We hope you have a wonderful time, and we look forward to helping you arrange your next getaway whenever you are ready!
Warm regards,
Francisco U
Guest Relations Specialist
Excellent range of holiday options & great support
Excellent range of holiday options for tailored experiences, hotels, travel dates and flights. Fantastic support from our consultant who listened carefully to what we wanted, provided a very clear range of options for us to consider and responded swiftly to any questions/requests. All in all a very easy, totally stress free and enjoyable booking experience. Big thanks to the team.
2026幎7æ17æ¥
Hayes & Jarvis ããã®åç
Dear Roberta,
Thank you very much for taking the time to share such wonderful feedback following your booking experience.
We are delighted to hear that you enjoyed exploring our range of bespoke holiday options. Providing tailored experiences, hand-selected accommodation, and flexible travel arrangements is central to our philosophy. It is particularly pleasing to know that your personal travel consultant listened attentively to your wishes, offered clear options, and ensured the entire process remained effortless and stress-free.
We will be sure to pass along your kind appreciation to the team. Thank you once again for your trust, and we look forward to ensuring your upcoming journey is just as enjoyable.
Warm regards,
Francisco U
Guest Relations Specialist
Hayes and Jarvis tour of Japan 2027
Hayes and Jarvis arranged a tour to Japan in 2025, which went smoothly baring a few unforeseen hiccups along the way. We are planning to visit Japan again in 2017, and we are using Chris Cook the same H&J personal travel consultant again to plan this trip.
Planning a tour to multiple destinations can be stressful but Chris has made it as painless as possible. Always helpful, always available, always understanding of our needs.
We are hoping that next years tour is as memorable as last years.
Peter B
2026幎7æ2æ¥
Hayes & Jarvis ããã®åç
Dear Peter,
Thank you for taking the time to share your experience with us.
We are delighted to hear that the planning phase of your journey went smoothly and that your travel consultant, Chris, has made the process for your upcoming return journey as seamless and painless as possible. We know that coordinating multi-destination travel requires meticulous care, and Chris's dedication to being fully available and deeply understanding of your needs is a true reflection of the professional service we aim to provide.
We look forward to ensuring that your next journey to Japan is even more memorable, and we thank you for your continued trust in Hayes & Jarvis.
Warm regards,
Francisco U
Guest Relations Specialist
Excellent company
This is the fifth time we have booked a long haul holiday with Hayes and Jarvis and the senior co ordinator ( Thidara Udomritkul), assisting with the planning was excellent. She took time to understand all our needs and worked professionally to give us the desired results.
2026幎6æ30æ¥
Hayes & Jarvis ããã®åç
Dear Brian,
Thank you so much for taking the time to share your feedback following your fifth journey with Hayes & Jarvis. We are immensely grateful for your continued loyalty and trust over the years.
Exceeding your expectations and delivering a seamless planning experience is at the very heart of what we do. It is wonderful to hear that your travel consultant provided such exceptional and professional counsel while designing your custom long-haul holiday. We will certainly pass along your kind words and appreciation to Thidara.
Thank you once again for your warm recommendation, and it would be our distinct privilege to offer our expertise and assist you with your next extraordinary adventure whenever you are ready to explore the world.
Warm regards,
Francisco U
Guest Relations Specialist
Thidara was our contact and wasâŠ
Thidara was our contact and was excellent throughout the whole process for booking our itinerary. Thank you
2026幎6æ23æ¥
Hayes & Jarvis ããã®åç
Dear Joy,
Thank you so much for sharing your feedback. We are delighted to hear that Thidara provided excellent support and guidance throughout the planning of your upcoming itinerary.
Taking the time to listen and ensure a seamless, custom-designed experience from the very first step is exactly how we aim to look after our guests. We are truly grateful for your kind words and wish you a thoroughly wonderful journey ahead.
Warm regards,
Emalee C
Guest Relations Specialist
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