The person we spoke with, Ellena, was very, helpful, polite & knowledgeable - having herself been to the city we wanted to visit. She was able to help us identify a hotel, and to arrange a couple of... もっと見る
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Both the advisors who helped us Vicki and Ellena were very knowledgeable about the cruise i wanted information on. When I decided to book, Vicki was very patient as we went through all our requiremen... もっと見る
The assistant was extremely helpful as we were uncertain of our destination and even although it was close to closing time Vicky was excellent. We completed the booking and Vicky also arranged car... もっと見る
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Very friendly and very helpful staff. Tbh can’t praise them enough. They always welcome us back and remember us from our last visit. Ellena actually phoned several other Hays branches to find a Jet 2... もっと見る
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企業情報
当該企業による記述
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
連絡先
193 Brook Street, DD5 2AG, Broughty Ferry, 英国
- 01382677853
4.9
優良
1397件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Excellent service from Kerys and Holly…
Excellent service from Kerys and Holly when I visited to book a holiday with my 86 year old mother in law. Both ladies were super helpful and very efficient in dealing with our requests. Would definitely book with them again rather than doing it online in future
2026年5月6日
Hays Travel - Broughty Ferry からの回答
Thank you for your lovely review for Holly and Cerys, we hope you have a lovely holiday to Benidorm, we look forward to hearing all about it on your return. Kind regards Shannon
Staff were very helpful great team at…
Staff were very helpful great team at Broughty ferry shop.
2026年5月6日
Hays Travel - Broughty Ferry からの回答
Thank you so much for your lovely words about Nikki and our Broughty Ferry team! We hope you have an amazing holiday when it comes!
Thanks, Holly :)
Clare was very helpful and…
Clare was very helpful and understanding to my specific needs for particular flights. Booking process was easy and swift. The flights I got were better than I had originally thought!
2026年5月2日
Hays Travel - Broughty Ferry からの回答
Thank you so much for your lovely words about Clare,. We are so glad you had a great experience in store!
We hope you have an amazing holiday when it comes!
Thanks, Holly :)
Hays Travel - Broughty Ferry からの回答
Thank you for your lovely review for Nicola, we hope you have a lovely holiday on your river cruise. We look forward to hearing about it on your return. Kind regards Shannon
Successful booking 😁
We came into the shop in Broughty Ferry with quite vague idea of our destination but specific ‘no go ‘ places + limiting filters in type of holiday ( all inclusive/ 4*/from Edinburgh.
Cerys was extremely helpful and trawled through so much , always very polite and friendly. After an hour we had it all booked and looking forward to a wonderful trip.
2026年5月3日
Hays Travel - Broughty Ferry からの回答
Thank you for your lovely review for Cerys, we hope you have a lovely holiday to Rhodes, we look forward to hearing all about it on your return. Kind regards Shannon
Our annual holiday
We were given the best attention by staff and advised as to the most cost effective time to travel to our preferred destination and best flight times to suit us. This is the third year we have booked with Hays Travel and return because of the service we receive.
2026年4月30日
Hays Travel - Broughty Ferry からの回答
Thank you for your lovely review for Holly, we hope you have a lovely holiday to Lanzarote and we look forward to hearing all about it on your return. Kind regards Shannon
All the staff are so friendly and…
All the staff are so friendly and welcoming.Always happy to help ensure we have a great holiday
2026年5月1日
Hays Travel - Broughty Ferry からの回答
Thank you for your lovely review for Clare, we hope you have a lovely holiday to Alicante, we look forward to hearing all about it on your return. Kind regards Shannon
Hays Travel - Broughty Ferry からの回答
Thank you for your lovely review for Clare, we hope you have a lovely time on your ambassador cruise, we look forward to hearing all about it on your return. Kind regards Shannon
Poor experience booking trip
We were excited to book our trip, the local store had details in advance. On booking too many errors arose. Our name was spelt wrongly on the booking despite being advised and initially noted down correctly. This meant it couldn’t be ‘ticketed’ because they needed to be updated our name and could take 48 hours. Mistakes happen. Because of this we couldn’t pick plane seats for some time, not the biggest issue, but another issue in the customer service provided. We had 3 different ref codes, Hays, TUI and one for the flights/Airline, so confusing for a “package TUI” holiday. Still not sure why they booked it through TUI when the hotel and flights appeared to be booked individually. Hays customer service later confirmed our teenage son was the lead passenger?? When these issues were queried at the local shop, the response given was not the reality. Anyways, we had a fab holiday and will not return to Hays again.
2026年3月1日
Hays Travel - Broughty Ferry からの回答
Thank you for your feedback Mrs Spencer. I have called you today to discuss your experience in a bit more depth and have left you a voicemail. I can assure you that the service you have received is not the standard that we pride ourselves on. With regards to the different references I am more than happy to talk you through these but I can understand why this was confusing. I am however pleased to hear that you had a nice holiday. I look forward to speaking you in the coming days. Vicky - Branch Manager
Hays Travel - Broughty Ferry からの回答
Thank you for your lovely review for Clare, we hope you have a lovely holiday to Corfu, we look forward to hearing all about it on your return. Kind regards Shannon
Very helpful and friendly staff.
2026年4月21日
Hays Travel - Broughty Ferry からの回答
Thank you for your lovely review for Holly, we hope you have a lovely holiday to Italy, we look forward to hearing all about it on return. Kind regards Shannon
Faultless Service
My booking experience with Nicola was excellent. Nicola was very professional, informative, extremely helpful, very friendly and fun. She put myself and my sisters very much at ease. She very confident in all outcomes to our queries. She has built a perfect holiday package for us and I am extremely happy with everything. I would certainly use your services again.
2026年4月26日
Hays Travel - Broughty Ferry からの回答
Thank you for your lovely review for Nicola, we hope you have a lovely time in Thailand exploring. We look forward to hearing all about it on return. Kind regards Shannon
Always a lovely welcome to Broughty …
Always a lovely welcome to Broughty Ferry office and first class service especially from Holly
2026年4月26日
Hays Travel - Broughty Ferry からの回答
Thank you for your lovely review for Holly, we hope you have a lovely time away on your ambassador cruise, we look forward to hearing all about it on your return. Kind regards Shannon
Hays Travel - Broughty Ferry からの回答
Thank you for your lovely review for Holly, Thank you for booking your 2027 ambassador cruise with us. We look forward to hearing all about it on your return. Kind regards Shannon
Hays Travel - Broughty Ferry からの回答
Thank you for your lovely review for Cerys, Thank you for booking your 2028 ambassador cruise with us. We look forward to hearing all about it on your return. Kind regards Shannon
Vicki made our booking very easy and…
Vicki made our booking very easy and relaxed. Our long anticipated trip to India finally booked.Gave us the confidence that she would be keeping us updated on our trip which isn't due till November and that we could pop in any time with any questions.
2026年4月22日
Hays Travel - Broughty Ferry からの回答
Thank you for your lovely review for Vicky, We hope you have a fab time in India, we look forward to hearing all about it on your return. Kind regards Shannon
Very easy booking process
Very easy booking process. From initial telephone conversation then emails back and forth. To a link being send for payment of deposit.
Not the usual hanging about waiting all day/days for replies to email. Gill was very attentive and much appreciated to service received.
2026年4月23日
Hays Travel - Broughty Ferry からの回答
Thank you for your lovely review for Gillian, Thank you for booking your 2027 ambassador cruise with us, we look forward to hearing all about it on your return. Kind regards Shannon
Hays Travel - Broughty Ferry からの回答
Thank you for your lovely review for Cerys, we hope you have a lovely time exploring in Krakow. We look forward to hearing all about it on your return. Kind regards Shannon
Always a good experience booking with…
Always a good experience booking with Hays Broughty Ferry. Staff are lovely and very helpful
2026年4月18日
Hays Travel - Broughty Ferry からの回答
Thank you for your lovely review for Cerys, we hope you have a lovely time to the Lake District, we look forward to hearing all about it on your return. Kind regards Shannon
Carribean cruise.
The consultant was very efficient and gave us all possibilities for our cruise holiday.
2026年4月12日
Hays Travel - Broughty Ferry からの回答
Thank you for your lovely review for Holly, we hope you have a lovely time on your P&O cruise next year. We look forward to hearing all about it on your return. Kind regards Shannon
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