The person we spoke with, Ellena, was very, helpful, polite & knowledgeable - having herself been to the city we wanted to visit. She was able to help us identify a hotel, and to arrange a couple of... もっと見る
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Both the advisors who helped us Vicki and Ellena were very knowledgeable about the cruise i wanted information on. When I decided to book, Vicki was very patient as we went through all our requiremen... もっと見る
The assistant was extremely helpful as we were uncertain of our destination and even although it was close to closing time Vicky was excellent. We completed the booking and Vicky also arranged car... もっと見る
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Very friendly and very helpful staff. Tbh can’t praise them enough. They always welcome us back and remember us from our last visit. Ellena actually phoned several other Hays branches to find a Jet 2... もっと見る
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企業情報
当該企業による記述
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
連絡先
193 Brook Street, DD5 2AG, Broughty Ferry, 英国
- 01382677853
4.9
優良
1394件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Excellent Customer Service
I usually deal with Vicki as she is excellent at her job. Vicki was unavailable on this occasion so Holly was the one who helped. She was very friendly and professional. She managed to get me a fantastic deal for our family holiday to Majorca. I would highly recommend Hays in Broughty Ferry and we will definately use them in the future.
2026年6月2日
Hays Travel - Broughty Ferry からの回答
Thank you for your lovely review for Holly, we hope you have a lovely holiday to Majorca, we look forward to hearing all about it. Kind regards Shannon
Great overall customer service
Ellena, who we’d never met before, greeted us on entering the shop and we very quickly felt comfortable with her. She was knowledgeable, efficient, and very helpful as she understood our needs. She was very friendly, while remaining professional, had a great customer service manner, and she spent time with us to find a solution and a holiday which ticked all the boxes.
2026年6月1日
Hays Travel - Broughty Ferry からの回答
Hello Ian,
Thank you so much for your lovely review. It was an absolute pleasure serving you both and getting your holiday booked up. I'm sure you will have a great time, it looks amazing! If you need anything in the meantime please do not hesitate to get in touch with myself or the rest of the team.
Ellena & Team Hays Travel Broughty Ferry
Very simple to book our holiday
Very simple to book our holiday. Fully explained everything about it. Staff were knowledgeable and courteous.
2026年6月2日
Hays Travel - Broughty Ferry からの回答
Hello Stephen,
Thank you so much for your lovely review. It was so lovely serving you both and getting your cruise all booked up for you. I hope you both have an amazing time when it comes and if you need anything in the meantime please do not hesitate to get in touch.
Ellena & Team Hays Travel Broughty Ferry.
Hays Travel - Broughty Ferry からの回答
Hello Jacquelin,
Thank you so much for your lovely review. It was a pleasure serving you both and getting your cruise booked up for you. I hope you both have an amazing time when it comes and if you need anything at all in the meantime you know where I am please do not hesitate to get in touch.
Ellena & Team Hays Broughty Ferry
Hays Travel - Broughty Ferry からの回答
Thank you for your lovely review for Clare, we hope you have a fab time to Marmaris. we look forward to hearing all about it. Kind regards Shannon
Clare ....Great Asset
Clare was helping. Such patience & knowledge was outstanding. A great asset to Hays.
2026年5月31日
Hays Travel - Broughty Ferry からの回答
Thank you for your lovely review for Clare, we hope you have a lovely time on your holiday, we look forward to hearing all about it on you return. Kind regards Shannon
Exceptional service
Vicky was very welcoming and knowledgeable
We had already done some research on a holiday but her experience guided us to choose a hotel and destination suitable to our needs and wants
Booking was seamless and the extras she suggested were welcome and affordable for our budget
2026年5月29日
Hays Travel - Broughty Ferry からの回答
Thank you for your lovely review for Vicky, we hope you have a lovely time to Malta, we look forward to hearing all about it on your return. Kind regards
Shannon
Great service!
Manager Vicky was very helpful and knowledgeable when helping us book our P&O cruise. Explaining the drinks package and the new all inclusive package, so we could make an informed decision. Love this branch, Vicky and her staff are all very polite and helpful.
2026年5月28日
Hays Travel - Broughty Ferry からの回答
Thank you for your lovely review for Vicky, we hope you have a lovely time on you P&O Cruise. We look forward to hearing all about it. Kind regards Shannon
Greeted warmly on arrival
Greeted warmly on arrival. Agent, Vicky was very pleasant, knowledgeable and completed my my booking quickly and efficiently.
2026年5月28日
Hays Travel - Broughty Ferry からの回答
Thank you for your lovely review for Vicky, we hope you have a lovely holiday on your Ambassador cruise, we look forward to hearing all about it on your return. Kind regards
Shannon
We had a great experience when we went…
We had a great experience when we went into Hays in Broughty Ferry. We were dealt with by Clare who was very helpful and knowledgeable and had us booked up for our holiday in no time. Will definitely be back and will also recommend Hays to family and friends.
2026年5月26日
Hays Travel - Broughty Ferry からの回答
Thank you Donna, I will pass this onto Clare! Thank you for booking with us and we hope you have a lovely time on holiday!
Thanks
Cerys
From our initial enquiry until…
From our initial enquiry until purchasing our holiday we found the staff very helpful and informative
2026年5月26日
Hays Travel - Broughty Ferry からの回答
Thank you very much Robert Ill make sure to let Clare know! Thank you for booking with us and enjoy your holidays when it comes!
Many thanks
Cerys
Cerys excellent in every way
2026年5月22日
Hays Travel - Broughty Ferry からの回答
Thank you so much for booking with us! I hope you enjoy your holiday!
Many thanks
Cerys
Great service!!!!!
Great service! I had been looking for a 4 day break online for hours and had a sore neck and tired. Then I thought I would go through a travel agent as I couldn't face going online again. I phoned Hays in Broughty ferry and got an assistant called Holly. Im so glad I went through this agency. She found me a lovely break and jt was cheaper than I could ever imagine. I will continue now, to book all my holidays from Hays. Brilliant service!!!!!
2026年5月20日
Hays Travel - Broughty Ferry からの回答
Thank you Margaret for your lovely review for Holly, we hope you have a fab holiday to Krakow, we look forward to hearing all about it on your return. Kind regards Shannon
Vicky was very helpful and…
Vicky was very helpful and knowledgeable. She helped me choose the best cabin in my budget.
2026年5月17日
Hays Travel - Broughty Ferry からの回答
Thank you for your lovely review for Vicky, we hope you have a lovely holiday on your ambassador cruise, we look forward to to hearing all about it on your return. Kind regards Shannon
Hays Travel - Broughty Ferry からの回答
Thank you for your lovely review for Rory, we hope you have a lovely time on your holiday to Portugal, we look forward to hearing all about it on your return. Kind regards Shannon
Hays Travel - Broughty Ferry からの回答
Thank you for your lovely review for Clare, we hope you have a lovely holiday. We look forward to hearing all about it. Kind regards Shannon
Excellent service
I use the same lovely person each time I book and she know exactly what I am looking for - extremely helpful
2026年5月6日
Hays Travel - Broughty Ferry からの回答
Thank you for your lovely review for Clare, we hope you have a fab holiday on your Fred Olsen cruise, we look forward to hearing all about it on your return. Kind regards Shannon
The wonderful Clare at Broughty Ferry
I was lucky enough to get the wonderful Clare who we feel is our personal TA! Cheerful, friendly, informative, knowledgable and wouldn’t let me book until I signed up for a BLUE LIGHT CARD so that I could make several hundred pounds saving. Got the holiday we wanted and a joyful experience. Not rushed. Felt as if she was only there to look after me! Superb!
2026年5月12日
Hays Travel - Broughty Ferry からの回答
Thank you for your lovely review for Clare, we will pass this onto her. We hope you have a fab holiday on your ambassador cruise, we look forward to hearing all about it on your return. Kind regards Shannon
The young lady who served us was…
The young lady who served us was extremely efficient and helpful. She managed to book us exactly what we wanted! A very enjoyable experience.
2026年4月29日
Hays Travel - Broughty Ferry からの回答
Thank you for your lovely review for Holly, we hope you have a lovely holiday to Frankfurt. We look forward to hearing all about your holiday when you return. Kind regards Shannon
Everyone is very knowledgeable and…
Everyone is very knowledgeable and friendly and caring. They want the best holiday for you.
2026年5月9日
Hays Travel - Broughty Ferry からの回答
Thank you for your lovely review for Clare, we hope you have a lovely holiday on your ambassador cruise next year, we look forward to hearing all about it on your return. Kind regards Shannon
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