Excellent service. The Castleford branch staff, headed by Laura are always really helpful and knowledgeable. Its always a pleasure dealing with this branch and the staff.
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Ruby your advisor was really friendly, my friend and I had called in your shop enquirying about a cruise. I've never been on a cruise before so I had a lot of questions.Ruby was very happy to help wit... もっと見る
企業が回答しました
Curtis, who was our in store travel consultant, was absolutely amazing. His customer service, support, advice and patience was absolutely fantastic. All the staff in store were friendly, they spoke to... もっと見る
企業が回答しました
Always a pleasure, feel at ease with the Castleford staff. I’m not a fussy customer I do my research before and if there’s a problem they have always tried to sort it.
企業が回答しました
企業情報
当該企業による記述
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
連絡先
Unit 20, Carlton Lane Shopping Centre, WF10 1AD, Castleford, 英国
- 01977878617
4.9
優良
1255件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
As usual the best,100%
2026年8月19日
Hays Travel - Castleford からの回答
Thank you so much for your lovely review!!
Curtis was very professional and…
Curtis was very professional and helpful booking our Mystery Trip with Caledonia
2026年8月21日
Hays Travel - Castleford からの回答
Thank you so much for your lovely review!
Hays Travel - Castleford からの回答
Thank you so much for your lovely review! We really appreciate it :)
We had fantastic service again from…
We had fantastic service again from Curtis at Hays Travel Castleford. We knew where we wanted to go and when Curtis was very informative and helpful.
2026年8月6日
Hays Travel - Castleford からの回答
Thank you so much for your lovely review! We really appreciate it :)
The staff in Castleford are fantastic…
The staff in Castleford are fantastic very very helpful can’t do enough
2026年8月12日
Hays Travel - Castleford からの回答
Thank you so much for your lovely review! We really appreciate it :)
Great staff
Curtis, who was our in store travel consultant, was absolutely amazing. His customer service, support, advice and patience was absolutely fantastic. All the staff in store were friendly, they spoke to us and ensured we were comfortable throughout. The booking process was done smoothly and the whole in store experience was spot on.
2026年8月17日
Hays Travel - Castleford からの回答
Thank you so much for your lovely review! We really appreciate it :)
Stress free and super helpful
It was our first holiday that we've booked ourselves, Curtis was superb and made things super easy and stress free. Top man.
In and out in 30 minutes too. Perfect
2026年8月16日
Hays Travel - Castleford からの回答
Thank you so much for your lovely review!
The staff at Castleford branch are … absolutely brilliant.
The staff at Castleford branch are brilliant.
2026年8月3日
Hays Travel - Castleford からの回答
Thank you for your positive feedback!
Very pleasant travel advisor, shame about the follow up
Very pleasant travel advisor. Price matched another tour operator and helped take the worry out of booking.
Disappointed that I never received a call back about another possible booking so I ended up booking elsewhere - such a shame after the initial good experience
2026年8月8日
Hays Travel - Castleford からの回答
Thank you very much for taking the time to leave a review. We sincerely apologize for not getting back in touch with you within the expected time frame. We truly value your feedback and are sorry for any disappointment this may have caused. We hope this experience will not deter you from using our services again in the future, and we would welcome the opportunity to restore your confidence in us. Thank you for your understanding, and we look forward to assisting you again.
Booked a holiday for 2027 from start to…
Booked a holiday for 2027 from start to finish Ruby Mountain was fantastic really helpful suggested some trips we should try and was very patient with our many questions will definitely be back to book another with Ruby. Thank you 🏖️😊☀️
2026年8月15日
Hays Travel - Castleford からの回答
Thank you so much for your lovely review! We really appreciate it :)
Hays Travel - Castleford からの回答
Thank you for the positive feedback!! :)
Great friendly service as always
Great friendly service as always. Staff in the Castleford store are always lovely. Very efficient and a pleasure to deal with. We wouldn't go anywhere else.
2026年8月15日
Hays Travel - Castleford からの回答
Thank you so much for your lovely review!
The staff were very pleasant and…
The staff were very pleasant and helpful, plus very efficient in information and booking our holiday.
2026年8月14日
Hays Travel - Castleford からの回答
Thank you for such lovely feedback,
Many Thanks
Laura
Jane was very friendly & efficient
Jane was very friendly & efficient. Sorted out my holiday quickly. Very impressive!
2026年8月12日
Hays Travel - Castleford からの回答
Thank you for such good feedback,
Many Thanks
Laura
Hays Travel - Castleford からの回答
Thank you for such good feedback,
Many Thanks
Laura
Hays Travel - Castleford からの回答
Thank you for such good feedback,
Many Thanks
Laura
What a lovely young lady claire was…
What a lovely young lady claire was extremely helpful found the perfect holiday within price range nothing was too much trouble the rest of the staff in branch were lovely even got a cup of tea thank you Claire be back soon
2026年8月11日
Hays Travel - Castleford からの回答
Thank you for such good feedback,
Many Thanks
Laura
Unknown Lanzarote
Ruby was our travel assistant and she was very helpful and pleasant. She made us fully aware of all the details we needed to know and as I said was very helpful.
2026年8月11日
Hays Travel - Castleford からの回答
Hi Angela,
Thank you for your positive feedback, we're so glad you had a lovely booking experience with us!
Kind regards,
Ruby
Simply the best
Curtis the person who booked the Holiday for us was fantastic, he made everything very easy for us I would highly recommend Hayes Travel to anyone.
David Williams.
2026年8月9日
Hays Travel - Castleford からの回答
Thank you for your lovely review!
Jane was really helpful and…
Jane was really helpful and professional, however the remainder of the staff were very unprofessional and distracting. They were showing something on someone's phone and laughing, shouting across the shop floor, being really loud, ignoring customers that came in, until I assumed the manager spoke to someone to deal with them, don't think I would use again
2026年8月9日
Hays Travel - Castleford からの回答
Thank you for taking the time to leave your feedback. Firstly, we're delighted to hear your lovely comments about Jane, and we will be sure to pass these on to her.
Following our conversation, I'm pleased we were able to discuss your concerns and reach a resolution. We are sorry that you felt the atmosphere in branch came across as unprofessional during your visit. The video being viewed was related to content we were creating for our social media channels, which is a regular part of promoting our business.
However, I would like to reassure you that there was no intention to ignore customers, and we do not tolerate shouting across the shop floor. We appreciate that this was your perception of the situation, and we're sorry that it left you feeling disappointed.
Thank you again for bringing your concerns to our attention. We value your feedback and hope we have been able to restore your faith in our branch. We look forward to welcoming and assisting you again in the future.
Kind regards,
Laura Ford
Branch Manager
Hays Travel Castleford
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