Excellent service from Liam in Chester first time I have booked through an agents in a long time, took all the stress of booking separate deals. Definitely the way I book in the future.
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Nikki was efficient and friendly. We were booking last minute so challenging but she found us something. Hopefully a great holiday ahead.
企業が回答しました
Liam at chester branch was so helpful and informative our holiday was booked, paperwork sorted, and without any hassle in such a short time, just how we like it to be.
Excellent service , helpful friendly staff . Found a perfect holiday , great choice and flexible payments if you need it . Would highly recommend Chester store .
企業が回答しました
企業情報
当該企業による記述
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
連絡先
9 Bridge Street, CH1 1NG, Chester City, 英国
- 01244 456786
4.9
優良
857件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Hays Travel - Chester からの回答
Thanks Kevin for lovely comment and booking, Chester Team
We love meeting up with Nicola to do…
We love meeting up with Nicola to do our travel insurance she is so reassuring on filling out the forms for us as we would not be able to navigate the forms we also do not own a computer but all the team greet us with a smile.
2026年3月5日
Hays Travel - Chester からの回答
Mary,
We appreciate your kind words! We're happy to hear that we can assist you with your travel insurance needs and make the process easier. Our team is always ready to help with a smile.
chestercity, Hays Travel
Posting glossy ads of a country in war
RE- Hays Travel Chester
Posting glossy holiday adverts for Dubai while there is active war in the region feels tone deaf and inappropriate. People are suffering, families are being displaced, and this comes across as putting sales before basic human compassion.
Really disappointed in the lack of sensitivity shown here.
2026年3月1日
自発的なレビュー
Hays Travel - Chester からの回答
Good Morning John,
Thank you for raising your concerns.
This particular post was pre-loaded and scheduled prior to the escalation of the issues overseas. Unfortunately, it was mistakenly not removed once the situation developed, and we sincerely apologise for that oversight.
It was never our intention to appear insensitive or to diminish the seriousness of what is happening. We fully recognise that many people are affected and suffering, and we understand why the timing of the post has caused upset.
Thank you for bringing it to our attention — we appreciate the feedback and will be reviewing our processes to ensure greater sensitivity in future.
Hays sraff are great
Hays staff are polite, friendly, helpful and are prompt at returning calls/emails. They are able to match online prices most of the time which means you have face to face customer service.
We've been using Hays Travel for years.
2026年2月25日
Hays Travel - Chester からの回答
Thank you do much for this lovely review and always our pleasure to help.
Lovely helpful staff
2026年2月26日
Hays Travel - Chester からの回答
Hi Claire, thank you for this review! Always happy to help and always nice to see you in store :)
The staff at the Chester branch of Hays…
The staff at the Chester branch of Hays Travel provided us with a most efficient and pleasant service, when booking our first river-cruise with TUI. All our questions were answered fully,and to our satisfaction. All the relevant documentation was promptly E-Mailed same day by Faye, well done.
2026年2月24日
Hays Travel - Chester からの回答
We're delighted to hear that you received such efficient and pleasant service at the Chester branch when booking your first river cruise. It's great to know all your questions were answered fully and that the documentation was promptly emailed.
Hays Travel
The Hays representative was…
The Hays representative was knowledgeable and very helpful. The process of booking went very smoothly
2026年2月12日
Hays Travel - Chester からの回答
We appreciate you taking the time to leave us such a wonderful review! We are so glad to hear that your booking process went smoothly.
Hays Travel
Hays Travel - Chester からの回答
We appreciate you taking the time to share your experience. We're so glad to hear that our Chester office staff were helpful to you.
chestercity, Hays Travel
Great holiday
Great holiday, easy booking, some problems but sorted, great staff really helpful.
2025年12月21日
Hays Travel - Chester からの回答
We appreciate you sharing your experience. We're glad that our staff were helpful and that we sorted out the problems.
chestercity, Hays Travel
We told the lady what we needed for our…
We told the lady what we needed for our holiday and she went all out and found every thing we asked the right destination the right hotel the right flights
2026年2月19日
Hays Travel - Chester からの回答
We appreciate your fantastic review! We're happy to hear that the lady went all out and found everything you asked for to create the perfect holiday.
Hays Travel
Nicola was very professional attended…
Nicola was very professional attended to us without any fuss completed our booking very quickly always use hayes travel x
2026年2月17日
Hays Travel - Chester からの回答
We appreciate your continued loyalty and are so glad that the booking was completed quickly and professionally. We hope you have a wonderful trip!
Fabulous help from the lovely ladies at…
Fabulous help from the lovely ladies at Hayes travel, smooth, professional, friendly, helpful and efficient. Makes booking a holiday a breeze !
2026年2月17日
Hays Travel - Chester からの回答
EVANS,
We're happy to hear that our team made booking your holiday smooth and easy! Thank you for your kind words; we appreciate your positive feedback!
chestercity, Hays Travel
Hays is a brilliant travel agency.
I've been booking my holidays with them for years, and they always make the whole process so easy and completely stress free. It's so nice knowing everything is taken care of and makes holiday planning so simple and enjoyable
2025年8月30日
自発的なレビュー
Hays Travel - Chester からの回答
We're so happy to hear we consistently make your holiday planning stress-free and enjoyable. It's wonderful knowing we take care of everything for you. Thank you for your continued trust!
It was a very enjoyable time booking…
It was a very enjoyable time booking the holiday with Hays, the young Lady Fay at Chester was amazing to deal with, she worked so hard to help us with her time and patience, and her experience and knowledge was very helpful
2026年2月4日
Hays Travel - Chester からの回答
We're happy to hear that you had an enjoyable time booking your holiday with us. We appreciate your kind words regarding the assistance you received; it's great to know her expertise was so helpful!
Easy and professional from start to…
Easy and professional from start to finish. They give real peace of mind and I book my ski trip with them every year. Highly recommended.
2026年2月8日
Hays Travel - Chester からの回答
Hi Michael, thank you for your 5 star review! Thank you for always choosing to come back to us every year to book your ski holidays! Always happy to help. :) Thanks, Ruby
Having everything organised and done…
Having everything organised and done for us and not having to worry about sorting it all ourselves
2026年2月7日
Hays Travel - Chester からの回答
Thank you - We aim to please :)
Courteous helpful assistant
2026年2月14日
Hays Travel - Chester からの回答
Hi, thank you for the 5 star review! Glad we was there to help and we hope to see you again soon. Thanks, Ruby :)
Very helpful and friendly travel…
Very helpful and friendly travel assistant in Chester branch - Sanem..
Called in whilst passing to ask advise - All sorted !
2026年2月12日
Hays Travel - Chester からの回答
Many thanks for leaving me this fab review and it was my pleasure to help in any way. Lovely meeting you both too.
Sanem
Faye was lovely
Faye was lovely. Very helpful, she helped us to decide what kind of holiday we wanted
2026年2月10日
Hays Travel - Chester からの回答
Hi Corinne,
Thank you so much for your lovely review :) I'm so glad we found you the perfect holiday!
Faye
Knowledgeable and friendly
We recently booked a holiday in Prague at the Chester office. We were amazed at the knowledge and friendliness and we couldn't be happier with the service we received. We'll be booking any future holidays through them.
2026年1月31日
自発的なレビュー
Hays Travel - Chester からの回答
Thank you so much we are so glad we could help you find your next city break :)
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。