Hayes Travel at Ely were excellent. The whole process of choosing our holiday was made easy by Megan the travel consultant. She made the whole experience very pleasant. Megan was extremely detailed a... もっと見る
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This is the first time using Hays Travel. We were made welcome as soon as we entered the shop. Our holiday was organised for us by Megan. She was very knowledgeable and was able to answer all our ques... もっと見る
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Excellent service as usual. Sharon (and all the staff) are so helpful and efficient. Booking is so much easier at Hays rather than trying to do it all yourself on line.
企業が回答しました
always five stars Sharron always goes that extra mile to make sure everything is exactly right before signing us up don’t know how she puts up with our expectations but she is so patient. I would thin... もっと見る
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企業情報
当該企業による記述
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
連絡先
11 Market Street, CB7 4PB, Ely, 英国
- 01353464029
4.9
優良
820件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Very friendly and really helpful.
2026年1月28日
Hays Travel - Ely からの回答
We appreciate you sharing that our team was friendly and helpful during your visit; thank you for your positive feedback.
Excellent service and help.
2026年2月3日
Hays Travel - Ely からの回答
Thank you for your lovely review! It is very appreciated!
Brilliant as always.
Brilliant as always.. unless you get the airports mixed up . My fault though. Thinking Birmingham was East Midlands 🤣🤣🤣
2026年2月2日
Hays Travel - Ely からの回答
We're glad you enjoyed your experience! At least you know the difference between Birmingham and East Midlands before you get to the wrong one! :)
Hays Travel
Hays Travel - Ely からの回答
We appreciate your kind words and are so glad that you were satisfied with our friendly, efficient service. Thank you for booking with us.
Booking with Hays
We always use Hays as we get a full service including finding us a holiday, arranging plane seats car parking and printing boarding cards, etc. Simon in the Ely shop is so professional and friendly that we always try to go to him. He's found us some great holidays.
2026年1月25日
Hays Travel - Ely からの回答
We appreciate you taking the time to share your kind feedback. We're so happy to hear that you consistently receive full service and that Simon is professional and friendly.
The lady was very helpful very pleasant…
The lady was very helpful very pleasant would go back again
2026年1月31日
Hays Travel - Ely からの回答
We appreciate you taking the time to leave us such a wonderful review! We are so glad you found our service helpful and pleasant.
Hays Travel
Sharon was amazing
Sharon was amazing. She gave us many options and great advice and helped us select a the perfect holiday at a fantastic price for our first family holiday. Thank you Sharon.
2026年1月29日
Hays Travel - Ely からの回答
We're so happy to hear that you found the perfect holiday at a fantastic price! It was our pleasure to assist you in planning your first family holiday.
Hays Travel
Understood what we were looking for and…
Understood what we were looking for and delivered
Great service
2026年1月29日
Hays Travel - Ely からの回答
We appreciate you taking the time to leave us such a fantastic review! We are so glad that we met your expectations.
Hays Travel
Sharon is my 'go to' travel consultant
Sharon is my 'go to' travel consultant. I get the best service and Sharon is very thorough and takes extra time to make sure my friend and I have the best holiday
2026年1月23日
Hays Travel - Ely からの回答
We appreciate your continued trust in our services. We're happy to hear that you consistently receive excellent and detailed assistance in planning the perfect holiday.
Hays Travel
Great Service from Megan
Megan who looked after us was very helpful and explained everything to us in a kind and considerate way. Being older we much prefer to speak face to face,rather than on line.
2026年1月29日
Hays Travel - Ely からの回答
I appreciate you taking the time to share your positive experience. I am glad I was able to get your lovely holiday sorted for you and thank you for coming in to see me! - Megan
Two happy customers
Our agent Megan was both friendly and efficient, we were very pleased we booked this way.
2026年1月28日
Hays Travel - Ely からの回答
I appreciate your kind words regarding your booking experience. I am so glad you had a lovely experience! - Megan
Sharon was very friendly and helpful
Sharon was very friendly and helpful, listened to our requirements and soon found a very suitable holiday for us in June. Very efficient service.
2026年1月26日
Hays Travel - Ely からの回答
We appreciate your kind words! We are so happy to hear that we found a very suitable holiday for you in June and that our service met your expectations.
Hays Travel
The staff are always happy to help you…
The staff are always happy to help you and give you advice, Megan looked after us and a guy don’t know his name was very helpful he had been on cruises before had a lot of knowledge of the ship and what to expect wonderful experience
2026年1月27日
Hays Travel - Ely からの回答
Thank you so much for your lovely review! Megan and Simon appreciate your kind words! We're so glad to hear that our team was able to provide you with a wonderful and knowledgeable experience while planning your cruise.
Hays Travel - Ely からの回答
We appreciate you taking the time to leave us such a wonderful review; we are so glad we could provide you with helpful, knowledgeable, and efficient assistance.
Hays Travel
Excellent personalised customer service…
Excellent personalised customer service from Natalie in Hays, Ely to secure us our first ever cruise with P&O for next year. Lots of experience and help in choosing cabin location, excursions and general information. Will be returning to book another holiday again!
2026年1月17日
Hays Travel - Ely からの回答
We appreciate you taking the time to share your wonderful experience. We're so happy we could provide excellent, personalized service to secure your first cruise. We look forward to helping you book another holiday!
Hays Travel
Megan was so helpful and patient…
Megan was so helpful and patient looking at different options until we finalised the booking.
2026年1月25日
Hays Travel - Ely からの回答
We appreciate you sharing your experience. We're so glad that our team member was able to assist you with your booking!
Hays Travel
Well done Kelly and Nat
Well done Kelly and Nat, thank you Hays Travel Ely,for your continued amazing service. I am also now using the app, however it is not a substitute for personal contact.
2026年1月21日
Hays Travel - Ely からの回答
We appreciate your kind words and are so glad you value our amazing service. We agree that personal contact is essential, even with our app! Thanks for your review.
Hays Travel
As usual we were made to feel welcome &…
As usual we were made to feel welcome & given the very best service. The amount of knowledge is incredible & gives great confidence when choosing our trips.
2026年1月18日
Hays Travel - Ely からの回答
Kenneth Richard Wakefield,
We're happy to hear that you felt welcome and received excellent service. It's great to know our knowledge gives you confidence when planning trips.- Simon
Hays Travel
Always good service
Always good service
friendly staff
Go out of there way to check things for you
Nothing too much trouble
2026年1月11日
Hays Travel - Ely からの回答
We appreciate you sharing your kind words! We are so happy to hear that our team is helpful and goes the extra mile for you. Thank you!
Hays Travel
Friendly and experienced
Friendly, informative and helpful staff and good price for the holiday.
2026年1月17日
Hays Travel - Ely からの回答
Sandra,
We're so happy to hear that our staff were friendly, informative, and helpful, and that you got a good price for your holiday.
Hays Travel
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