Sue Andrew’s went the extra mile for us. She has put together a fantastic itinerary for our Australia trip - well researched and tweaked it with a smile when we wanted to make changes so that the resu... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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Initially went to TUI to book who were not very friendly as we tried to book holiday with no appointment. Have used Hays before online, so popped in the shop where they were very accommodating and Emm... もっと見る
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Absolutely amazing staff! We knew what holiday we wanted and they found it and booked it in a matter of minutes. We wouldn't use anyone else - the staff at the Hastings branch are brilliant; always h... もっと見る
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Always book through Hays in Hastings (many staff members previously with Thomas Cook group before take over). Booking made with confidence. Travel Agent Sue was able to help us and book for us, ha... もっと見る
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企業情報
当該企業による記述
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
連絡先
209/210 Queens Rd, TN34 1QP, Hastings, 英国
- 01424572604
5.0
優良
1098件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Had to book ticket on phone
Had to book ticket on phone - and even with computer - hick-ups, your colleague Emma managed to get it done
2026年8月5日
Hays Travel - Hastings からの回答
We appreciate you sharing your experience. We're glad our colleague could assist despite the technical difficulties.
Kind Regards
Hays Travel Hastings
Hays Travel - Hastings からの回答
Mr Robert Earle,
Thank you for your wonderful 5-star review! We are so pleased to hear that we communicated well and understood your needs.
Kind Regards
Hays Travel Hastings
Excellent friendly service
Excellent friendly service. Millie was
Knowledgeable and clear on what we were booking.
2026年8月2日
Hays Travel - Hastings からの回答
Jennifer,
Thank you for your wonderful feedback! We are so pleased to hear that our colleague was able to assist you efficiently and make your booking a positive experience. We truly appreciate you taking the time to share your kind words.
Kind Regards
Hays Travel Hastings
The staff were very helpful ,my first…
The staff were very helpful ,my first time using Hays travel , I will be looking to booking with them again.
2026年8月1日
Hays Travel - Hastings からの回答
Michael,
Thank you for your wonderful 5-star review! We are so pleased to hear that our staff were very helpful and that you had such a positive first experience with us. We look forward to assisting you with your future travel plans.
Kind Regards
Hays Travel Hastings
A great company to deal with
We were very happy with how we were treated and time was taken to insure we got the cruise we wanted being our first one
2026年7月23日
Hays Travel - Hastings からの回答
Jen bod,
Thank you so much for your wonderful feedback! We are absolutely delighted to hear that you were pleased with the service and that we could help you find the perfect cruise for your first experience.
Kind Regards
Hays Travel Hastings
Hays Travel - Hastings からの回答
Thank you for your kind words! We are so pleased to hear that you received excellent service and found our team member to be helpful. We appreciate your feedback.
Kind Regards
Hays Travel Hastings
Amazing STAFF, amazing SERVICE 👍
Stuck in Turkey ( Izmir ) due to EasyJet cancelling a flight. No back up from EasyJet, no accommodation offered. In fact, no flight alternative for SIX DAYS ( which was booked full anyway )! We were right royally stuffed!
With EasyJet having no dedicated staff, and not answering phone calls or emails, I was SO relieved I had booked via Hays Travel in hastings. Their staff are ALL incredible and friendly and were on the case within minutes.
Unfortunately they couldn't magic up a flight that didn't exist, BUT they were they for support, back up and to help with alternatives.
We finally got home under our own steam via Turkish Airlines ( a PROFESSIONAL airline ) via Istanbul, two days later. BUT I am now £2000.00 out of pocket for hotel accommodation, taxis and flights. EasyJet refuses to pay for any of this.
on retuning and a long awaited email ,EasyJet told me I should of stayed at the airport for SIX days while they look for alternatives via another city in Turkey, even if it meant going to Glasgow or Manchester instead of Gatwick?
I did point out that both of us had to get back for something called a JOB, and also we needed insulin as one of us is diabetic type one, and had enough medication for two further days only.
The mind boggles.
Thank you to everyone at Hays Travel who help us get back. It's a shame I am now battling with EasyJet to get even the cost of my unused tickets refunded. However, their favourite word seems to be NO! NEVER AGAIN.
2026年6月27日
自発的なレビュー
Hays Travel - Hastings からの回答
We are truly sorry to hear about the incredibly difficult experience you encountered with your cancelled flight and the subsequent challenges you faced while stranded in Izmir. We understand how frustrating and stressful it must have been to be in such a situation, especially with critical medical needs and work commitments.
We are, however, very pleased to learn that our team at Hays Travel in Hastings was able to provide you with exceptional support and assistance during this trying time. It's reassuring to know that their dedication and quick response made a positive difference, even when direct flight solutions were unavailable. We appreciate you highlighting their incredible and friendly service.
We acknowledge the significant financial burden you incurred and the ongoing difficulties you are experiencing with the airline regarding compensation. We are committed to supporting our customers, and we will certainly review your feedback to understand how we can better assist in such unforeseen circumstances. We value your business and your detailed account of these events.
Kind Regards
Hays Travel Hastings
I was going round in circles trying to…family holiday
I was going round in circles trying to arrange a holiday for a family of ten so I popped into local Hays Travel, listed our requirements and left them to it!
Next day I received four options with links to the hotels, flight details, transfer times and cost. All were reasonable options.
We made our choice, went back to the branch and fifteen minutes later we had a holiday booked! The staff were friendly, knowledgeable, helpful and efficient. It felt as though our lady listened and cared rather than simply ticking boxes. Thanks x
2026年7月25日
Hays Travel - Hastings からの回答
paula blackman,
Thank you for your wonderful feedback! We are so pleased to hear that we could make arranging your family holiday a smooth and positive experience. It's fantastic to know that our team listened to your needs and provided such efficient service. We truly appreciate your kind words!
Kind Regards
Hays Travel Hastings
Hays Travel - Hastings からの回答
Sharon I,
Thank you for your wonderful feedback! We are so pleased to hear that our team provided you with such a positive experience.
Kind Regards
Hays Travel Hastings
Sarah sorts out everything for us
Sarah sorts out everything for us. She is very polite and helpful. She is a lovely lady.
2026年7月17日
Hays Travel - Hastings からの回答
penelope collins,
Thank you so much for your wonderful feedback! We are delighted to hear that you found our team member to be so polite and helpful. We truly appreciate your kind words.
Kind Regards
Hays Travel Hastings
Millie dealt with our holiday and was…
Millie dealt with our holiday and was very professional, nothing was a problem. She did multiple searches until she found us an amazing deal.
2026年7月23日
Hays Travel - Hastings からの回答
MR FURNELL,
Thank you for your wonderful review! We are so pleased to hear that our team member was professional and found you an amazing deal for your holiday.
Kind Regards
Hays Travel Hastings
Hays Travel - Hastings からの回答
Darren,
Thank you so much for your wonderful feedback! We are delighted to hear that you found our team to be so helpful, friendly, and supportive. We truly appreciate your kind words.
Kind Regards
Hays Travel Hastings
Friendly and approachable
A great overall experience easy to book everything taken care of upfront relaxed atmosphere
2026年7月20日
Hays Travel - Hastings からの回答
Customerjulie thomson,
Thank you so much for your wonderful feedback! We are so pleased to hear that you had a great overall experience and found everything easy to book. We appreciate your kind words.
Kind Regards
Hays Travel Hastings
The member of staff was welcoming
The member of staff was welcoming, friendly and understood what we were looking for. As a regular customer with Hayes Travel I was also able to request the name of the hotel previously used for my trip which was on the system. Although there was an issue with booking 2 single rooms, we were able to leave it in the capable hands of the staff member to deal with and she contacted me to update me on progress and costs. It was the first time my friend had been into a travel agent and she was surprised and delighted about how quickly everything was organised and dealt with.
2026年7月21日
Hays Travel - Hastings からの回答
Tracey,
Thank you for your wonderful feedback! We are delighted to hear that our staff provided such a welcoming and efficient service, especially in handling the room booking. We're so pleased your friend had such a positive first experience with a travel agent.
Kind Regards
Hays Travel Hastings
Very helpful and efficient
I came to book a cruise without a clear idea where I wanted to go. Sarah was very helpful in guiding me through and it was all booked and paid for within half an hour. Very friendly and efficient.
2026年7月22日
Hays Travel - Hastings からの回答
GILLIAN,
Thank you for your wonderful feedback! We are so pleased to hear that our colleague was helpful in guiding you and made your booking experience efficient and friendly.
Kind Regards
Hays Travel Hastings
Nice lady completed flights and car…
Nice lady completed flights and car hire quickly and efficiently. Recommend hays rather than direct booking on Internet as so much easier and never had any problems.
2026年7月12日
Hays Travel - Hastings からの回答
Ian,
Thank you so much for your wonderful review! We are delighted to hear that our team member provided such quick and efficient service for your flights and car hire. We truly appreciate your recommendation.
Kind Regards
Hays Travel Hastings
HASTINGS BRANCH KATIE
HASTINGS BRANCH
KATIE WAS ABSOLUTELY BRILLIANT BOOKED OUR CHRISTMAS HOLIDAY TO EURO DISNEY, Listened to everything we required and sorted it out even when the woman on the other end of the phone lost all the details Katie just repeated everything with out having to ask us again she handled everything with ease, I will be booking all our holidays with Katie
2026年7月20日
Hays Travel - Hastings からの回答
MARKS&SPENCER BEXHILL,
Thank you for your wonderful feedback. We are delighted to hear that you had such a positive experience booking your holiday. We will be sure to pass your kind comments on.
Kind Regards
Hays Travel Hastings
Hays Travel - Hastings からの回答
David Brewster,
Thank you so much for your wonderful 5-star review! We are so pleased to hear that you found our staff to be very helpful, professional, polite, and friendly. We truly appreciate your kind words.
Kind Regards
Hays Travel Hastings
Fabulous sorted the holiday for us and…
Fabulous sorted the holiday for us and very helpful in finding the right holiday
2026年7月16日
Hays Travel - Hastings からの回答
Terry Palmer,
Thank you so much for your wonderful feedback! We are delighted to hear that we were able to find the perfect holiday for you and provide helpful service.
Kind Regards
Hays Travel Hastings
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