Hays Travel - Specialist Cruise Centre レビュー 

2,626
TrustScore 5段階評価の5

4.9

Hays Travel, Ground Floor Gilbridge House, Keel Square, SR13HA Sunderland, GB


レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Amii was absolutely fantastic from start to finish. She was very professional, helpful and always there to support us throughout the booking process. She went above and beyond to make sure everythin... もっと見る

5つ星のうち5の評価

Great service from Rachael. She chatted on line and sent me several quotes. When I rang with a question she called me back. I was happy to go ahead and she was professional and patient over the phone.... もっと見る

企業が回答しました

5つ星のうち5の評価

Researching & booking another cruise with help from Becky Yuen. Every time we contact we get the information we need to go ahead & book but there's no pressure if it isn't what we want. From booking t... もっと見る

企業が回答しました

5つ星のうち5の評価

Staff have excellent product knowledge and are extremely helpful. They dont rush you to book. They obviously work well as a team because contact with different team members is seamless. They also do... もっと見る

企業が回答しました


企業情報

  1. 旅行代理店
  2. クルーズ代理店
  3. クルーズ旅行代理店
  4. カルチャーツアー提供業者
  5. 通貨両替業
  6. 旅行情報収集サイト

当該企業による記述

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


連絡先

  • Hays Travel, Ground Floor Gilbridge House, Keel Square, SR13HA, Sunderland, 英国

  • 03330339985

4.9

優良

TrustScore 5段階評価の5

2626件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.9

すべてのレビュー

(2,626)

過去12か月のレビュー数: 122,345

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Andrea Barker is a credit to your…

Andrea Barker is a credit to your company. We’ve used her more than once and we’ve been delighted with everything she’s done for us.

2026年7月26日
Hays Travel - Specialist Cruise Centre ロゴ

Hays Travel - Specialist Cruise Centre からの回答

Mr Peter Lloyd,

Thank you for your wonderful feedback! We are so pleased to hear you've been delighted with the service you've received. Have a lovely holiday.

Kind Regards
Andrea

5つ星のうち5の評価

Very friendly and professional

Michelle was very friendly and professional, and helped us achieved a price we were looking for. Made booking process easy.

2026年7月25日
Hays Travel - Specialist Cruise Centre ロゴ

Hays Travel - Specialist Cruise Centre からの回答

Thank you for your 5* review. It was a pleasure booking your cruise on board Arvia. Kind regards Michelle

5つ星のうち5の評価

Great service & communication

Great service & communication

2026年7月25日
Hays Travel - Specialist Cruise Centre ロゴ

Hays Travel - Specialist Cruise Centre からの回答

Thank you for your 5* review, we hope you have a wonderful time on board MSC Armonia. Kind regards Andrea.

5つ星のうち5の評価

Made a call and was greeted by a super…

Made a call and was greeted by a super friendly advisor. They listened to my enquiry and quickly provided a price and advice on to a particular cabin type as well as onboard drinks packages.

2026年7月25日
Hays Travel - Specialist Cruise Centre ロゴ

Hays Travel - Specialist Cruise Centre からの回答

Michelle,
Thank you for your wonderful feedback! It was my pleasure to help you book your cruise on Discovery Princess, Kind regards, Ella

5つ星のうち5の評価

My second holiday search with Hays

This is the second time I have used Hays Travel. I used Hays again this year because they are alway polite,efficient and in every way professional. On both occasions they have gone the extra mile to ensure my specific holiday requirements were met. I would have no hesitation in recommending Hays Travel to anyone looking for a reliable Travel Agent.

2026年7月24日
Hays Travel - Specialist Cruise Centre ロゴ

Hays Travel - Specialist Cruise Centre からの回答

Stan Godfrey,
Thank you so much for your wonderful feedback! I am thrilled to hear that your experience with me has been positive and that I could meet your specific holiday requirements. I truly appreciate your recommendation. Kind regards, Emily

5つ星のうち5の評価

Great customer service

Great customer service from Chelsea Frimley and beat all other quotes

2026年7月24日
Hays Travel - Specialist Cruise Centre ロゴ

Hays Travel - Specialist Cruise Centre からの回答

Thank you so much for your wonderful review! I'm delighted to hear that you had such a positive experience. I truly appreciate your feedback! Kind regards, Chelsea

5つ星のうち5の評価

Fantastic service with expert skills and knowledge

We had been looking for some time to find a cruise that met our needs but without success. So, we decided to contact Hays Travel as we had a particularly tricky and multiple set of requirements for a “special” anniversary vacation. We cannot thank Ella enough for the help and guidance she gave us. The service and support she gave was absolutely brilliant. It took several weeks to actually find what we were looking for. Prior to this, she had offered various options and on each occasion had provided a comprehensive breakdown of each suggestion but, as I said, they didn’t quite meet what we wanted. Undeterred, we chatted further with Ella to narrow down and pinpoint the most important aspects we wanted but she also wanted to understand our “red flags”.

2026年7月24日
Hays Travel - Specialist Cruise Centre ロゴ

Hays Travel - Specialist Cruise Centre からの回答

Thank you for your 5* review and feedback, we hope you have a wonderful time board Queen Mary 2. Kind regards Ella.

5つ星のうち5の評価

Very professional and caring attitude…

Very professional and caring attitude towards me as your client by your representative

2026年7月23日
Hays Travel - Specialist Cruise Centre ロゴ

Hays Travel - Specialist Cruise Centre からの回答

Linda,

Thank you so much for your wonderful review! We are delighted to hear that you had such a positive experience with our team. We always strive to provide professional and caring service to all our clients.

Kind Regards
Hays Travel

5つ星のうち5の評価

very helpful

Hannah was very helpful, no question was too much, first time booking a cruise and she helped no end

2026年7月21日
Hays Travel - Specialist Cruise Centre ロゴ

Hays Travel - Specialist Cruise Centre からの回答

Thank you so much for your wonderful feedback! I am really pleased to hear that I was helpful with your first cruise booking. I very much appreciate your kind words. Hannah

5つ星のうち5の評価

Third cruise I’ve booked through Carol…

Third cruise I’ve booked through Carol and it has been a very easy and stress free experience
I have total trust in her and will continue to use her for future cruises

2026年7月20日
Hays Travel - Specialist Cruise Centre ロゴ

Hays Travel - Specialist Cruise Centre からの回答

John Mcvean,

Thank you for your wonderful review! We are so pleased to hear that your booking experience was easy and stress-free. We truly appreciate your trust and look forward to assisting you with many more cruises in the future.

Kind Regards
Carol

5つ星のうち5の評価

Wonderful Service

Emily was so kind and helpful with my booking a cruise for the first time. It was an easy process and she managed to get exactly what we were looking for.

2026年7月19日
Hays Travel - Specialist Cruise Centre ロゴ

Hays Travel - Specialist Cruise Centre からの回答

Thank you for your 5* review, it was a pleasure booking your cruise on board Queen Anne. Kind regards Emily.

5つ星のうち5の評価

Efficient

Linda was really good she went above and beyond. As i usually book with Joanne. So i usually ask for people i think is exceptional, so on that note I would ask for Linda or Joanne again.

2026年7月20日
Hays Travel - Specialist Cruise Centre ロゴ

Hays Travel - Specialist Cruise Centre からの回答

Thank you for your 5* review and feedback, it was a pleasure booking your cruise on board Ventura. Kind regards Lynda.

5つ星のうち5の評価

Prompt attention

Prompt attention, good information and a discount too. Very straightforward cruise booking, thank you Michelle

2026年7月19日
Hays Travel - Specialist Cruise Centre ロゴ

Hays Travel - Specialist Cruise Centre からの回答

Thank you for your 5* review. It was a pleasure booking your cruise on board Viking Astrea. Kind regards Michelle.

5つ星のうち5の評価

Tim our travel adviser is more than…

Tim our travel adviser is more than someone who works for Hays Travel he has over the years we have used him become a friend,he knows what we want and gets us the deal we want. Would highly recommend Tim

2026年7月18日
Hays Travel - Specialist Cruise Centre ロゴ

Hays Travel - Specialist Cruise Centre からの回答

Thank you for your wonderful feedback! I really appreciate your kind comments and the time taken to leave this review. looking forward to helping you again in the future. Tim

5つ星のうち5の評価

Your representative

Your representative, Ella Simmons, was quick to respond with a quote and then answered my questions very promptly, to my satisfaction.

2026年7月16日
Hays Travel - Specialist Cruise Centre ロゴ

Hays Travel - Specialist Cruise Centre からの回答

JT Roberts Associates Ltd,

We are so pleased to hear that our representative provided such excellent and prompt service. Thank you for your wonderful feedback!

Kind Regards
Hays Travel

5つ星のうち5の評価

Tim was very helpful

Tim was very helpful, had answers to all my questions. He was lovely, friendly and made me feel happy that I'd made the right choice for me. The booking process was great planning everything covering all my needs. He had lots of knowledge on the cruise and gave some good tips and advice. Look forward to future correspondence. Would highly recommend his services

2026年7月16日
Hays Travel - Specialist Cruise Centre ロゴ

Hays Travel - Specialist Cruise Centre からの回答

Tracey,

Thank you for your wonderful review! We are so pleased to hear about your positive experience and that our team member was helpful and made you feel happy with your choice. We appreciate your recommendation and look forward to assisting you again in the future.

Kind Regards
Hays Travel

5つ星のうち5の評価

Michelle was absolutely fantastic and…

Michelle was absolutely fantastic and best price !
Thank you x

2026年7月16日
Hays Travel - Specialist Cruise Centre ロゴ

Hays Travel - Specialist Cruise Centre からの回答

Nia,

Thank you so much for your wonderful review! We are delighted to hear that you had such a positive experience and found a great price.

Kind Regards
Hays Travel

5つ星のうち5の評価

Excellent start to finish explained…

Excellent start to finish explained everything.

2026年7月9日
Hays Travel - Specialist Cruise Centre ロゴ

Hays Travel - Specialist Cruise Centre からの回答

Mr Alan Jones,

Thank you for your fantastic 5-star review! We are so pleased to hear that everything was clearly communicated and that you had an excellent experience from beginning to end.

Kind Regards
Hays Travel

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