Staff were warm & welcoming on arrival. Identified that there were no longer any cabins at the advertised price on that date & gave us alternatives. Showed us the location of these on the deck plans &... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Excellent service, most helpful and quick to find the right holiday for us,and also the right price can,t praise Hay,s travel Stourbridge west Midland enough, thanks to Beth.xx
Beth always goes out of her way to ensure we receive excellent service. Helpful and friendly and understanding exactly what we need. All staff at Hays Travel Stourbridge are very welcoming and helpful... もっと見る
企業が回答しました
Claire was friendly but very professional. After spending an hour with us the first visit, going through numerous cruises, we decided they weren't what we wanted, she gave us other options. After a b... もっと見る
企業が回答しました
企業情報
当該企業による記述
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
連絡先
25 Ryemarket, DY8 1HJ, Stourbridge, 英国
- 01384933326
4.9
優良
985件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great booking experience
Great booking experience. Rob was knowledgeable and friendly throughout. Not our first time booking here and won’t be the last.
2026年8月10日
Hays Travel - Stourbridge からの回答
Thank you so much for your kind comments, a pleasure to help
Hays Travel - Stourbridge からの回答
Thank you so much for your kind review! It was a pleasure booking your holiday.
Went in to see Tracey who was on a day…
Went in to see Tracey who was on a day off so Abbi stepped in and was first rate, knew the area and advised us on the booking. Excellent.
2026年8月8日
Hays Travel - Stourbridge からの回答
Thank you for your kind review we really appreciate your comments
Excellant booking with Hays
Claire was friendly but very professional. After spending an hour with us the first visit, going through numerous cruises, we decided they weren't what we wanted, she gave us other options. After a bit of research on our part we went back to the shop and booked Benidorm instead. Overall the booking process was an excellent experience.
2026年8月7日
Hays Travel - Stourbridge からの回答
Thank you so much for your lovely comments, it was a pleasure to meet you and book your holiday
Well you can ask the person who paid…
Well you can ask the person who paid for holiday first
2026年8月7日
Hays Travel - Stourbridge からの回答
Thank you for speaking with us with regards to this matter. We apologise for the confusion regarding the Trustpilot review invitation being addressed incorrectly. We appreciate your understanding and your feedback
We visited hays travel in Stourbridge…
We visited hays travel in Stourbridge and Sophie looked after us very well,she was so helpful,such a lovely lady,we will be booking with Sophie again,10 out of 10 service,well done Sophie
2026年8月5日
Hays Travel - Stourbridge からの回答
Thank you for your lovely review. It was a pleasure to book your Holiday.
I wanted a specific
I wanted a specific, individual trip and Beth at Stourbridge was fantastic in checking and putting it all together. Nothing is ever too much trouble and I'm always confident in dealing with her.
2026年8月5日
Hays Travel - Stourbridge からの回答
Thank you for your lovely review. It is always lovely to see you and book your Holidays.
A smooth easy booking
A smooth easy booking. Didn’t take long at all. Matched the price I had seen online.
2026年7月28日
Hays Travel - Stourbridge からの回答
Thank you for your kind review it was a pleasure to book your holiday
absolutely brilliant service excellent…
absolutely brilliant service excellent staff so kind patient and helpful very happy with Hays of Stourbridge
2026年7月28日
Hays Travel - Stourbridge からの回答
Thank you for your kind review it was a pleasure to book your holiday
Hays Travel - Stourbridge からの回答
Thank you for your feedback it is always a pleasure to book your Holiday
Fantastic service great help
Fantastic service great help , really pleased with the travel agent assistant 😀👍
2026年8月3日
Hays Travel - Stourbridge からの回答
Thank you so much for your wonderful feedback! We are absolutely delighted to hear that you were pleased with the service and assistance you received from our team.
Luck visit
Luckily, we knew Beth from years back and she was very helpful in accessing the holiday that we (awkward as we are) wanted. She did not find it easy but with patience and mindful of our requests she did find a suitable holiday. She was also very knowledgeable about our passports conditions
(which,to our horror, needed renewing)
2026年7月24日
Hays Travel - Stourbridge からの回答
Thank you for your review! It was a pleasure booking your holiday.
Excellent service from Hays Stourbridge. …
Excellent service from Mia in Stourbridge branch.
We normally have Beth to deal with us, who has always been excellent, but she was on leave.
It's obvious that all in Stourbridge branch are Excellent. They always take the time to ensure the customer is totally happy with all elements of their holiday booking.
2026年8月1日
Hays Travel - Stourbridge からの回答
Thank you for your kind review! It was lovely booking your holiday.
Cruise booking
Excellent service as always, nothing too much trouble, lovely staff always pleasant. I would recommend stourbridge branch to everyone.
2026年7月24日
Hays Travel - Stourbridge からの回答
Thank you for your wonderful review! We are so pleased to hear that our team provided you with excellent service and that you would recommend our branch.
Hays Travel - Stourbridge からの回答
Thank you for the lovely review it was a pleasure to book your Holiday
Tracy at Stourbridge shop is always…
Tracy at Stourbridge shop is always very helpful and knowledgeable
2026年7月29日
Hays Travel - Stourbridge からの回答
Thank you for the lovely review it was a pleasure to book your Holiday
Sophie the young lady who assisted us …
Sophie the young lady who assisted us was helpful in finding accommodation/ location we’re happy with.
2026年7月26日
Hays Travel - Stourbridge からの回答
Thank you for your review! It was lovely booking your holiday.
great service
we have never been on a cruise before and Gemma was very knowledgable and gave us all the options and prices near to our budget !
2026年7月25日
Hays Travel - Stourbridge からの回答
Customer Mr Keith Huckfield,
Thank you for your wonderful feedback! We're so pleased to hear that our team was able to provide such helpful and knowledgeable assistance for your first cruise booking, finding options that suited your budget. We appreciate you choosing us!
Our first time booking a cruise
Our first time booking a cruise, staff very helpful and knowledgeable. Will certainly use Hays again.
2026年7月25日
Hays Travel - Stourbridge からの回答
Thank you for your kind review. It was a pleasure booking your cruise!
Hays Travel - Stourbridge からの回答
Thank you so much for your kind word, a pleasure to help
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