Myself and my friend were looking for a holiday to Thailand in 2027 to take in experiences. We were looked after by Calvin Edwards at Telford, he wrote down our requests and asked us to leave it with... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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I am continually treated professionally by both Calvin and Elyse. They alone inspire me to go through my bucket list and consider areas to visit based on my journeys so far. If you move these two memb... もっと見る
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Calvin did the initial enquiry & was very patient with me as I knew I wanted to go to Amsterdam but wasn’t sure of location. He used his personal experience to advise me & give me lots of options. H... もっと見る
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Georgie was extremely helpful in booking our next trip to India. Very happy with her professionalism she made sure we knew about everything required for our trip. We usually book our holidays on line... もっと見る
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企業情報
当該企業による記述
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
連絡先
111 The Border Telford Town Centre, TF3 4AE, Telford, 英国
- 01952 303378
4.9
優良
682件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
First visit
After a short wait the representative was very helpful in finding us a last minute holiday.
2026年6月20日
Hays Travel - Telford からの回答
Thankyou for your lovely review!
I hope you have the best time.
I can not wait to see all the pictures and hear all about it when you get back :)
Elyse
Elyse and staff were amazing so helpful…
Elyse and staff were amazing so helpful with the large booking we had and communication was brilliant from start to finish
2026年6月19日
Hays Travel - Telford からの回答
We are so glad we could assist with your large booking. It was great to have you in branch!
We appreciate your kind words about our helpfulness and brilliant communication.
We hope you have the best cruise ever!
Kind Regards
Hays Travel
The girl who helped me with my holiday…
The girl who helped me with my holiday was very good at what she was doing and she was very polite with me
2026年6月11日
Hays Travel - Telford からの回答
Thankyou for your kind review Dennis!
It was lovely to have you in branch :)
Have the best Holiday!
-Elyse
Cruise booking experience 2026
Natasha was amazing and went above and beyond to ensure we booked the cruise we were looking for.
2026年6月12日
Hays Travel - Telford からの回答
Thankyou for your lovely review!
It was a pleasure to book your cruise for you :)
Have the best time.
Hays Telford
To be honest I only came in to price…
To be honest I only came in to price flights up. I found the women that helped me most helpful, she was patient, honest and very knowledgeable. I ended up being very spontaneous and I booked so thank you for all yoir support. Karen x
2026年6月3日
Hays Travel - Telford からの回答
We're so happy to hear our team provided such helpful and knowledgeable support, leading to a spontaneous and successful booking! Thank you for sharing your positive experience.
We hope you have a fantastic trip! :)
Kind Regards
Hays Travel
Hays Travel - Telford からの回答
We appreciate your kind words.
Thank you for your feedback.
Kind Regards
Hays Travel
Laura was really helpfull finding our…
Laura was really helpfull finding our holiday and making sure its special
2026年6月8日
Hays Travel - Telford からの回答
Thank you for your lovely review! We are so glad Laura could help and that she made the booking process special for you!
Kind Regards
Hays Travel
Calvin was super warm and friendly and…
Calvin was super warm and friendly and made the process easy, we are so excited to be going on one of our bucket list trips and we will definitely recommend and use again. Thank you
2026年6月7日
Hays Travel - Telford からの回答
We're so happy we could make your booking process easy for your bucket list trip! We appreciate your kind words and recommendation.
Hays Travel Telford
Always a good experience
Natasha was extremely helpful, knowledgeable and very patient when organising our next holiday. Her sense of humour also eased the long process of dealing with another travel operator.
2026年6月5日
Hays Travel - Telford からの回答
Thank you so much, for such a lovely review, I really appreciate it, and I am so pleased my humour helped. Natasha
I personally found the agent to be very…
I personally found the agent to be very rushed, she zoomed through every screen without letting me see anything, never asked if I required assistance or preferred plane seats which resulted in 3 separate payments being taken including the insurance.
Certain pages could not be reached which resulted in my preferred room option being removed an I was told “oh it always does this, it’s a system error”
My first time in 19 years of being able to take a holiday and I personally found this experience very stressful. I felt rushed and insignificant.
Sorry but I wouldn’t use this this travel agency again.
2026年6月3日
Hays Travel - Telford からの回答
Thank you for taking the time to share your feedback. I am incredibly disappointed to hear about your experience and, in particular, how our service made you feel. This is certainly not the standard of service I expect from my team, and I sincerely apologise that we fell short on this occasion.
Please be assured that I take your comments very seriously. I will be addressing this matter directly with the staff member involved to ensure this is dealt with appropriately and that lessons are learned.
I would also really appreciate the opportunity to speak with you personally to better understand what happened and to see how we can put things right for you. I will be reaching out to you directly to discuss this further.
Thank you again for bringing this to my attention.
Kind regards,
Laura
Branch Manager
Great experience
Great experience, your member of staff Laura Longhurst extremely patient and worked hard to get me what I wanted.
Excellent service, hopefully the holiday goes well, and if all good then you can count on my group of 13 to continue to book with you,
Dan
2026年6月4日
Hays Travel - Telford からの回答
Thank you so much Dan, I hope that you have the most Epic time in Texas and Nashville, and I cant wait to hear all about it on your return - Laura
We were greeted as soon as we walked in…
We were greeted as soon as we walked in the shop, we booked our holiday with Elyse who was very pleasant, friendly and professional, this is 3rd time we booked through hays travel and always been happy with the service we received.
2026年6月2日
Hays Travel - Telford からの回答
Thankyou for your lovely review Jan!
We are so pleased to hear about your positive experience with us. It's wonderful that you consistently enjoy our service. Thank you for your kind words!
We look forward to having you in Branch again :)
Have a great holiday
Kind Regards
Elyse
Hays Travel - Telford からの回答
We appreciate your kind words! We are delighted to know our team were helpful in booking your holiday.
Kind Regards
Hays Travel
Hays Travel - Telford からの回答
Thank you for your kind words, we're glad we managed to get you something amazing booked!
Kind Regards
Hays Travel
Booking holiday
Greeted, all staff polite and friendly, nothing was too much trouble. Made the experience special. Georgie our travel agent was outstanding!! Booking process was easy
2026年5月29日
Hays Travel - Telford からの回答
Thank you so much for your feedback, it honestly means the world. - Georgie
Calvin was very helpful and friendly.
The staff are very helpful and friendly. I was able to book exactly what I wanted. Calvin explained everything in detail.
2026年5月30日
Hays Travel - Telford からの回答
Thank you for such kind words, I hope I can be of help again soon - Calvin
Brilliant customer service …
Brilliant experience everything sorted and went smoothly had a fantastic holiday
2026年5月21日
Hays Travel - Telford からの回答
Thank you for a lovely review Heidi! We are so happy that you had a lovely time away, and look forward to seeing you again in the future.
~ Calv
At the Telford store we booked a trip…
At the Telford store we booked a trip with Titan for New Zealand going to Christchurch for a week in January next year and then beginning our journey.
One member of staff sorted the itinerary with Titan, then another colleague sorted our booking just under a week later, we were impressed with both members of staff(sorry we forget their names), just awaiting the information about additional trips , as we prefer to pre book early so not to miss out on somewhere we really want to go. Staff were very efficient and helpful.
Thank you
2026年5月19日
Hays Travel - Telford からの回答
Hi Susan, Thankyou so much for your lovely review! I really appreciate your time!
I am glad to know we gave you efficient and helpful service for your New Zealand trip. We appreciate your kind words and are so greatful we could be apart of this Fantastic holiday for you.
Kind Regards
Elyse and Natasha :)
Hays Travel - Telford からの回答
We are delighted to hear this! Thank you for sharing your positive experience with us.
Kind Regards
Hays Travel
Laura the sales rep we had was so…
Laura the sales rep we had was so helpful first time we hav booked and will definatly go back again
2026年5月23日
Hays Travel - Telford からの回答
Thank you so much, honestly it was a pleasure speaking with you both, and I hope you enjoy your well deserved break away - Laura
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