Your staff show great patience and understanding while dealing with my requests. Even letting me leave then emailing me with the relevant information. All your staff seem to go the extra mile
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Excellent advice on booking our first cruise! Sara was very interested in our needs and was eager to make sure they were met. Re disabled access etc. I can’t wait for us to celebrate my husband’s ret... もっと見る
企業が回答しました
As always, Bobbie was a great ambassador for the Wallsend branch.Friendly staff and a warm welcome. Always go there as they know their stuff..
企業が回答しました
Excellent experience. Emily was Very helpful & friendly. Took time to find me prices for different dates than advertised. Emily rang me with different dates and prices,explained every aspect o... もっと見る
企業が回答しました
企業情報
当該企業による記述
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
連絡先
1 Segedunum Way, NE28 8JN, Wallsend, 英国
- 0191 2632704
4.9
優良
1188件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Hays Travel - Wallsend からの回答
Thank you so much for your 5 star review . I really appreciate it . I am so glad we managed to get you all sorted for your holiday. Thank you -Fae
James did not leave anything out when…
James did not leave anything out when finding us a holiday. So great customer service. Never had any complaints about Wallsend branch been going there for well over 10 years
2026年2月1日
Hays Travel - Wallsend からの回答
Thank you so much for your review, So pleased we got you sorted, I hope you have a great time in Spain. Kind Regards James
Booking was no problem as per
Booking was no problem as per
Good advisor with lots of knowledge
2026年1月29日
Hays Travel - Wallsend からの回答
Thank you so much for your kind review. I hope you have an amazing time away. Matthew
The agent was very sociable
The agent was very sociable, efficient and explained the booking process clearly and concisely going over any questions we raised until we were satisfied we fully understood. Altogether a hassle free experience.
2026年1月25日
Hays Travel - Wallsend からの回答
Thank you for your lovely review , i greatly appreciate it . I am thrilled i was able to get you all sorted andbi hope you have a wonderful trip away :) - Fae
Mathew at Wallsend branch was easy to…
Mathew at Wallsend branch was easy to deal with and professional
2026年1月30日
Hays Travel - Wallsend からの回答
Mr Mcgreevy,
We appreciate you sharing your positive experience. We are so glad that you found our team member helpful and professional.
Hays Travel - Matthew
James and staff are the best.
James the manager dealt with us this year and what a very pleasant and informative gentleman he is but then again we have never had a bad experience at this travel agents no matter which member of staff have seen to us !
Sara the American Geordie ! we are told is on the sick with a shoulder problem ( we wish her a speedy recovery ) otherwise we would of went to her but we certainly where not let down by James !
Another member of staff even brought me a cup of coffee ! what a pleasant touch !
All in all we don't think any of the staff at the Wallsend Office would let us down that is why we keep going back to them ! Well done to all !
2026年1月28日
Hays Travel - Wallsend からの回答
Thank you so much for your kind review, we hope you have an amazing time away and will let Sara know you are asking after her. Kind Regards James
Morgan was Really helpful and…
Morgan was Really helpful and informative, and straight forward she also advised me on transfers and advised to get in touch with any of their queries before the trip.
2026年1月29日
Hays Travel - Wallsend からの回答
Hello Yoku,
Thank you so much for your very kind review :)
I really appreciate the positive feedback.
I hope you are excited for your first trip away together !
Once again anything at all you need big or small don't hesitate to get in touch :)
-Morgan
Very patient
Mathew was very patient with us as we were chopping & changing hotels/flights to get best deal.
We even left to go for a coffee to think it over & returned later for Matthew to complete our holiday.
Very pleasant young man.
2026年1月27日
Hays Travel - Wallsend からの回答
Hello there,
Thank you so much for this kind review. I really do appreciate this feedback and it benefits me massively.
I am glad I was able to assist in getting yous sorted for your holiday and can't wait to hear all about how yous get on.
Hope you have an amazing trip.
Matthew :)
We always book with Hays Travel because…
We always book with Hays Travel because of the professional attitude , attention to detail and friendliness of the agents
A special shout out to Joanna who is friendly and very helpful .
2026年1月25日
Hays Travel - Wallsend からの回答
Thank you for your lovely review , we are thrilled to hear you are happy with joannas service and we hope to help you again soon :) -Team Wallsend
Customer service
The service is second to none All staff are very helpful and take time to ensure the customer gets a friendly service
2026年1月17日
Hays Travel - Wallsend からの回答
Thank you so much for your review, I really appreciate it. I hope you have an amazing time away. Bobbi
Very helpful and approachable sorted a…
Very helpful and approachable sorted a direct debit payment out on a previous booked holiday and then booked another holiday
2026年1月24日
Hays Travel - Wallsend からの回答
Thank you for your amazing review , it was a pleasure to get you all sorted and i hope you have a wonderful time ! Thank you -Fae
Excellent people
2026年1月14日
Hays Travel - Wallsend からの回答
Thank you for your review, I really appreciate it. I hope you have a great time away. Fae
Morgan who booked the holiday for me…was excellent very helpfull
Morgan who booked the holiday for me was very helpfull and pleasant and went above and beyond to help me. Very satisfied. EXCELLENT
2026年1月20日
Hays Travel - Wallsend からの回答
We appreciate you taking the time to leave us such a wonderful review! We are so happy to hear that our service was helpful and pleasant.
Hays Travel, Morgan
Skiathos holiday
Joanne was really pleasant and very helpful she never gave up the task of finding us a holiday brilliant service
2026年1月19日
Hays Travel - Wallsend からの回答
We appreciate you taking the time to leave us such a wonderful review! We are so happy to hear that our service was helpful in finding your holiday.
Hays Travel
The young lady was very helpful she…
The young lady was very helpful she helped me get the best deal very happy with my experience
2026年1月11日
Hays Travel - Wallsend からの回答
We are happy that you had a positive experience and that we could find the best deal for you. We hope you have a wonderful holiday!
Thanks Bobbi
Hays Travel - Wallsend からの回答
We appreciate your kind words! We're so glad our staff were helpful and that you felt no pressure to purchase extras. Thanks Bobbi x
Staff are always very helpful and…
Staff are always very helpful and listen to what we want. They sometimes offer extra help
2026年1月10日
Hays Travel - Wallsend からの回答
We are thrilled to hear you are happy with our service . Thank you for your 5 star review . We hope we can help you again soon :) -Team Wallsend
Hays Travel - Wallsend からの回答
We appreciate your wonderful feedback and are so glad that you had such a positive and efficient experience with our team. Thanks Bobbi :)
Hays Travel - Wallsend からの回答
We are so happy to hear you received first class service; we appreciate you taking the time to leave us this fantastic feedback.
I was welcomed by friendly staff
I was welcomed by friendly staff. Nothing was too much trouble, I wasn’t sure of the area I wanted to go on holiday, the staff were helpful with reviews, hotels, areas of interest, local amenities, predicted forecasts etc. I had all my questioned answered perfectly. I was seen to by Matthew who was amazing, also Morgan who was amazing too. I booked 2 weeks in Tenerife on my visit. Thank you to your amazing staff
2026年1月9日
Hays Travel - Wallsend からの回答
Thank you so much for your 5 star review , we are thrilled to head you were pleased witht he service and that you have managed to book up for tenerife . We hope we can help you again soon . Thank you
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