Can't fault Hayes travel.we just accidentally stumbled across it on line and I'm so glad we did. Our friends had booked a hotel in Spain and was invited to join them but we couldn't find anywhere wher... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
The website was really easy to use and made the experience so simple. There was a slight glitch during the booking process when I determined the table-size for our cruise as the number I chose wasn't... もっと見る
Booking website is a little bit 'clunky' for cruises but other than that all good. Booked exactly what I wanted relatively easily and at a lower price than going directly through the cruise company.... もっと見る
Its the first time that I have used Hays Travel as I normally book my cruise directly with ambassador Cruise Line. I am impressed by their customer care, the willingness to answer any of my question p... もっと見る
企業情報
当該企業による記述
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
連絡先
High Street West, Gilbridge House, 2nd Floor, SR1 3LH, Sunderland, England, 英国
- 03330339985
4.6
優良
393件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
At first I was happy we all are waiting…
At first I was happy we all are waiting for Jan payday so to get a no deposit holiday with our favourite jet 2 was amazing ,then I realised we hadn’t booked our seats which I need to do as I am disabled and on a four hourly tablet regime and need my hubby who’s in charge of my meds to be with me so I emailed and asked I wasn’t happy with the response and was told the full deposit was due due to me doing this plus cost of seats i said I would cancel I went from smiling beaming actually to crying ,ok cancel I was wrong told but she still would require the deposit so I sat down waited for my hubby to come in and phoned I got threw to a lovely lady who sorted it sorted our seats checked threw and she deserves 5 stars
2026年1月22日
Hays Travel - Website からの回答
Good Morning Dianne,
Thank you for taking the time to share a review of your recent experience with Hays Travel and we are sorry to hear that you were left feeling dissatisfied with the service you received.
I am please to hear that this was resolved for you.
If you would like us to investigate this further, please email online.support@hays-travel.co.uk
Kindest Regards,
Chloe.
Freezing website
The website froze mid way through the booking process so we had to start again on my husbands phone
2026年1月22日
Hays Travel - Website からの回答
Good Morning Dawn,
Thank you for taking the time to leave a review.
We are sorry to hear that you were having issues with our website upon booking. We understand how frustrating this must have been for you. We take all feedback seriously and would like the opportunity to look into this further.
Could you please email us with more information at online.support@hays-travel.co.uk as this will help us investigate the issue and respond accordingly.
Thank you for bringing this to our attention.
Many Thanks
Chloe.
Very easy too complete booking and fast…
Very easy too complete booking and fast conformation
2026年1月20日
Excellent and easy to book
2026年1月18日
Really good service
2026年1月16日
Going away go Hayes.
Going away go Hayes.
Helpful staff online and with a vast array of information and knowledge in the travel industry.
2025年9月19日
I am disappointed with my service if im…
I am disappointed with my service if im honest. I recieved gift vouchers for christmas to go towards a holiday. I booked a holiday online then went into a store to get the gift vouchers taken off the balance (£500) i was advised they couldn't do it in store and I needed to call up (which was fine) it then took 3 different calls over 3 days with promises of a call back and an email with info nit met to get the information on how I redeemed vouchers. Once I got that, I emailed copies of the vouchers in to the email box provided to then recieve a response a few days later saying I couldn't redeem them as it had been more than 5 days since I made my booking. (I cant see this stipulation anywhere in the voucher) subsequently it resulted me in cancelled my booking and losing the deposit paid and then rebooking so I could use the vouchers again. I usually book all my trips independently and have no issues, I only used Hays as I had the vouchers but wouldn't be looking to in future regrettably.
2026年1月7日
Great experience
Great experience. Website very user friendly. Great holiday booked at a great price.
2026年1月5日
Majorca holuday booked
Easy to use web site. Detailed response to questions asked. All done very speedily, so far very good. Very satisfied with process
2025年12月30日
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