Hazelton's Canada レビュー 

Strongly advise against using this service. The basket delivered was almost entirely different than what I had ordered - I had ordered a beer tasting kit, and it arrived without beer glasses or a tasting board, the main focal point of the basket. I was told it was their policy that they could substitute anything they wanted - which defeats the purpose of selecting that gift! If you just want a basket of whatever they have lying around, then this might be the option for you.

We ordered a beautiful baby basket for a shower and received something completely embarrassing to give to the mother. I understand that substitutions need to be made at times, but why you would put in a stuffed penguin that was gray and black with hair and a winter hat for a summer baby doesn't even make any sense at all when it was supposed to be a colorful giraffe. When I asked their customer service to send a new basket I was told they couldn't as the penguin was the only stuffed animal in their entire warehouse. Don't use them, there are so many other companies out there that you will get what you ordered.

The gift was perfect. The only problem I had was not with Hazelton’s, but with Canada post. I was informed that it would be delivered directly to an adult (with ID), when Canada post left it just inside the fence on the townhouse (visible to anyone), not even up to the door. Children play in the area and there is constant foot traffic. Thank goodness the person receiving it was waiting for it and knew to watch.

Very easy to view, select, and purchase. I did this from Australia, and my order was delivered to my friend in Canada in a timely manner and perfect condition - it was a lovely surprise for her! Thank you!

If I could give this company ZERO stars I would...
TERRIBLE.. do not use! They use a third party delivery service..NEVER received my item..they attempted to deliver without notification and the receiver of the gift was not home... Unable to reach customer service..for 24 hours..
Never received a refund or a credit of any kind and basically forfeited 70.00 ..
BUYER BEWARE.. very glitzy website.. do not be fooled!!

I was ordering from England, UK and this was easy! The payment side was somewhat farcical - took an hour! Then the money wouldnt go through as it was a weekend. The gift arrived a day late because of late payment. However, it did arrive gorgeously wrapped in cellophane and bow! The recipiant was very impressed!! The chocolates could have been better secured though as they were altogether in one box with no separation between them. I was informed they were delicious though! I would certainly use Hazelton's again and would 100% recommend them to others.

As always the flowers and basket were absolutely gorgeous, delivered on time and without any issues. Many thanks!

The sympathy basket we sent was much appreciated. It arrived on time and communication on delivery was excellent. Would use this service again next time we need a basket.

Thank you for the quick delivery and the beautiful arrangement.

Website well laid out with the products. I did not like that I ordered a basket you advertised with Stella beer and could only get whatever beer was in stock at the time. When I inquired about requesting that beer for the basket you could not do it.
Delivery and tracking went well.

What a wonderful way to give a gift! I needed to send a gift and the usual premade gift baskets all had something that didn't apply to my needs. Then I stumbled on Hazelton's and had so much fun picking everything from the basket itself to the goodies to the balloon to the card! The recipient was so happy and said that it was one fancy basket! I will for sure use Hazelton's next time I need to send a gift!

I recently sent my son a housewarming gift from Hazelton.s While the shampagne was exellent they found the, Bruges ,chocolates to be simply inedible
We reached out to their customer support who kept repeating ,customers are not eligible for compensation solely due of differerenses in personel tast of preference?
We tried to clarify that this was beyond a personal taste since everyone who tasted the chocolates said they were disgusting-they could not even finish a single one.So:disgusting Bruges chocolates and ineffective customer support.Would suggest going elsewhere if possible. Icertainly will after this debacle,the second time,and i have been using their products for years
victor van woensel

It was so easy to order and the selection of cakes was amazing. So many choices that looked beautiful. The cake arrived on time, and my son said it was sinfully Delicious. Thanks so much. This is the second time I have used your company, and have had excellent results.

Easy to order and good choices.
Recipient said they were awed by the presentation and didn't want to open it because it looked so lovely!

I live in the UK and I wanted a gift for my brother’s 80 birthday. I found Hazelton on line and saw a perfect present for him, a fruit cake and whisky. I could pick the right day for delivery which was great. My brother was delighted with his gift.

Deliver was on time and when promised. Communication was good and the product was exactly as advertised. Thank You.

Great country (Canada)! Great product! Great service! Order was delivered on time and intact as promised! Thank you for helping to make America happy again!

I ordered a gift basket from Hazelton's that was supposed to include a bottle of wine. When the gift arrived, the wine was missing.

After contacting customer service, I was told their system had not charged me for the wine, which is why it was not included. While mistakes happen, I would have happily paid for the wine once the issue was identified. Instead, I was told I would need to place a completely new order and pay another delivery fee and service charge just to receive the missing item.

What made the experience even worse was the customer service. I waited approximately 20 minutes to speak with a manager, hoping they would help resolve the situation. Unfortunately, the manager showed little interest in finding a reasonable solution. The attitude I received made it seem as though customer satisfaction and retaining business were not priorities.

The issue was caused by Hazelton's ordering system, yet the proposed solution was for me to absorb additional costs. There was no accountability, no effort to make things right, and no appreciation for the inconvenience caused.

A gift basket is meant to create a positive experience for both the sender and recipient. Instead, this turned into a frustrating and disappointing ordeal. Based on this experience, I would not order from Hazelton's again and would not recommend them to others.

Many options to choose from for gift baskets. Substitutions were made easy. Payment and delivery were a breeze. Everything can be done online. Definitely recommend for sending a gift basket anywhere in Canada.

Everything was good -basket, delivery and service