Hazelton's Canada レビュー 

Ordered a Happy Birthday a hamper, paid extra for smiling looking bear with party hat and birthday cake. What was delivered was a congratulations box with a sad looking bear that was nothing like what I selected. I showed them and they said “Because of the high volume of orders and time-sensitive nature of many deliveries, we’re not always able to contact customers in advance about specific substitutions. As outlined in our substitution and refund policies on our website, unavailable items may be replaced with similar products of equal or greater value, and substitutions are not eligible for refunds or compensation.”. Don’t choose anything from here unless you are happy to receive what you didn’t select without any notice or choice to cancel and select a gift from elsewhere. Overpriced for no choice in product and no notice or chance to cancel.

I purchased approximately CAN$500 worth of wine as a gift, only to be told the order was “delivered” despite the recipient never receiving anything.

What has made this significantly worse is the company’s response. Rather than taking ownership or properly investigating the issue, customer service immediately attempted to push responsibility onto the courier, despite the fact that my contract is clearly with the merchant.

For an alcohol delivery, I would expect proper delivery controls, signature verification, age verification, GPS confirmation, or at the very least some meaningful proof that the parcel actually reached the intended recipient. None has been provided.

Instead, I have spent my time chasing basic answers while being passed between the merchant and courier. The handling of the situation has been wholly inadequate and far below what any reasonable customer should expect, particularly for a premium-value order.

I would strongly caution others before ordering high-value gifts through this company.

Well presented. Have used Hazelton a few times and never disappoints.

No Star!!! Do not trust...
AVOID: Hazeltons & Washingtonbaskets websites
Looks local when you search, but not. Images not followed. Description not followed. Delivery instructions not followed. Nothing as ordered. Advertised gift-style wooden box packaging, arrived in a regular cardboard box. Advertised unique beers, received duplicates. Cake spoiled. Bottles broken. Delivery late. Package left unattended. After complaining, they said unavailable items may be substituted without asking. Not acceptable. Not honest advertising. Do not trust. Find a real local store instead. Their customer service emails, by Charlito and Christine Ann, were dismissive and repeatedly avoided the actual issues. Still no real resolution for over $400 CAD paid. I have photos of what was delivered, but Trustpilot is not giving me an option to upload them here. Check the photos on the Google review.

Great experience and beautiful flowers. Thank you!

This company promised a 3-5 day delivery window on a gift I was sending a friend in Winnipeg. There was a 5 day delay in despatch. I attempted the cancel based on unfulfilled contract. They blamed the courier (with no proof). The goods were ‘attempted’ to be delivered 6 days later (when the recipient was not expecting delivery and not home). They then left the onus on the recipient to collect the item from the courier. They refused to refund based on non-fulfilment if the recipient could not get to wherever the pickup point was in 5-7 days .

I do not recommend this company.

Avoid ordering here. Ordered a Baby Girl box set that was $120 after tax and was supposed to include a stuffed bunny along with a few items like pink socks etc for a baby girl. They sent a stuffed wolf with none of the other items that were supposed to be included. When I emailed that we received the wrong package, they said it was a “substitution”. Not sure how a substitution for a baby girl box set can be one small blue stuffed animal. They declined my request to receive the set I paid for or issue a refund.

My granddaughter received her muffins and was so over the top surprised!!! She brought them to school to share with friends !!! Thank you for making the difference in her day. And helping me send muffins from her Nana on the other coast of Canada 💁🏻‍♀️

Nice to be able to choose what went into the basket myself. The recipients really enjoyed all the different treats

Horrible. 2 weeks and not shipped. Customer service lied about shipping and snarky reply when confronted. What a waste of time.

The receiver loved the gift. I had made a mistake in the address and the delivery driver went out of his way to ensure that she received it.

I have ordered several times and it's always been a positive experience.

I wanted to send a birthday gift to my son. I chose a cake and champagne basket. The price was around $300. My account was immediately charged for this. Two days later, I received a notification that due to a problem with my payment, the money would be refunded. What's the problem with the money if they'd already charged it and my order was canceled? The company is Yorkville's. The next day, I placed a similar order with Hazelton's. The result was the same. I had to pay again because their computer... I sent an e-transfer as requested, and the next day I received a warning that the fruit and cake I ordered might spoil and were awaiting my decision. It was close to my birthday, so I agreed to the shipment, considering the risk. Two days later, I received a notification: the order was canceled on the day of delivery. A complete lack of responsibility and customer care. I have the impression that both of these companies are working together, as their websites look identical in terms of both the design and the banking issues. I do not recommend using their services to anyone. It looks like a scam to me.

Delivery timely. Basket was beautiful and the prices are so reasonable.

This was for a friend who was taking care of her elderly mother in the hospital. I wanted her to have easy options for food and snacks as sometimes Caregivers need some someone to care for them too. The basket arrived right in time with great quality food and options. Thank you for making things easy for all people.

Thank you; another well-received delivery. I've used you a number of times over the past few years. Your website is easy to use and deliveries are on time. The only late one was my fault as I ordered it too late.

Delivery on time. Gift recipient delighted.

Though the items themselves are wonderful, the service is not, and the customer support is worse. I ordered a gift set and florals to someone as a birthday gift, ordered it many days in advance, and asked for delivery to be on their birthday. The package arrived 3 days after their birthday and only one part. The next part arrived a day after that.

When I contacted customer support (this was before it was delivered; the day after the recipient's birthday), I was met with "there is a tracking number, watch that to see when it will be delivered".

I explained that I selected the date for delivery and it was still not there, after that date had passed, and that I could see when the estimated arrival date was, and that I was deeply disappointed that it was multiple days after I had selected for it to arrive. (If I knew there could be a day or two delay, I would have chosen expedited delivery.)

I was then met with a simple "We're sorry for any inconvenience caused."

Nothing to try and rectify the situation. It was a cold and emotionless response that has led me to now want to have nothing to do with this company in the future if this is how they treat their customers.

I found Hazelton's website easily online. The website was very user friendly and efficient. They displayed their product expertly and allowed the customer to view a wide range of product alongside prices. Costs were shown upfront with no hidden charges. They made sending items within Canada easy especially from the UK. Delivery to my friends was timely and as agreed. I would have no hesitation using them again or indeed recommending them.

I would not shop here again. They substituted the most important item in the basket, and that ruined both the presentation and quality. For that price, I could have done so much better. Do not recommend.

A well received gift, the recipient was thrilled with the gift sent to him