Healthxchange レビュー 

Healthxchange からの回答

2026年5月11日

Hi Lynne,

Thank you for leaving such a kind review, it means a lot to us. We are so glad to hear you are having a good experience, and will ensure the feedback is passed to our Customer Services team, they will be delighted with this feedback. We really appreciate your support and are pleased you choose us as your aesthetics supplier.

Warm regards,
The Healthxchange Team

Healthxchange からの回答

2026年5月11日

Hi Achuth,

Thank you so much for your feedback, we really appreciate it. We are so glad you have found it easy to order and that delivery was efficient and safe. We are grateful for your custom and look forward to your next order with us.

Warm regards,
The Healthxchange Team

Healthxchange からの回答

2026年5月11日

Hi Ann-Marie,

Thank you so much for your review, it means a lot to us. We are so sorry to hear there were troubles setting your account up & will look into this to prevent this happening in future.

We are so glad to hear that everything has gone well since, and look forward to your next order with us.

Warm regards,
The Healthxchange Team

Healthxchange からの回答

2026年5月11日

Hi Soniya,

Thank you so much for taking the time to leave us a review, it means a lot to us. We are so grateful for your loyalty and glad you are happy with the service we provide. We look forward to your next order.

Warm regards,
The Healthxchange Team

Healthxchange からの回答

2026年4月29日

Hi Asmaa,

Thank you so much for taking the time to share your feedback. I am so very sorry for the experience you’ve had – I completely understand how disappointing and frustrating this must have been, and it’s certainly not the standard of service we want our customers to receive.

I can see that the item you were missing has been discontinued by our supplier. However, I appreciate that this doesn’t take away from the inconvenience caused. Our Customer Services team has contacted you to confirm that a full refund has been issued for this product.

I’ve also reached out to you directly because I wanted to make sure you feel supported. If you’re able to, please do message me and we can discuss this further. I completely understand that you may be busy, so there’s absolutely no pressure to respond, but please know that I’m here to help if there’s anything more I can do.

Once again, I’m truly sorry for the inconvenience caused and thank you for bringing this to our attention.

Warm regards,
Jemma C
The Healthxchange Team

Healthxchange からの回答

2026年5月11日

Hi Dorcas,

Thank you so much for your review. We are so glad we have provided detailed information for you.

Warm regards,
The Healthxchange Team

Healthxchange からの回答

2026年4月30日

Hi there,

Thank you so much for taking the time to leave a review, it is very appreciated. We are so glad you are happy with our services.

Warm regards,
The Healthxchange Team

Healthxchange からの回答

2026年4月30日

Hi Sharon,

Thank you for leaving us such kind feedback, we really appreciate it. We are glad you are finding the new ePharmacy easy to use and that you are happy with our delivery service & communication. We look forward to your next order with us!

Warm regards,
The Healthxchange Team

Healthxchange からの回答

2026年4月22日

Hi there,

Thank you so much for taking the time to leave such a kind review, it's very appreciated. We will ensure this is passed onto George, he will be delighted to hear this.

Warm regards,
The Healthxchange Team

Healthxchange からの回答

2026年4月30日

Hi Joseph,

Thank you so much for taking the time to leave us feedback, we really appreciate it. We are so glad you are happy with the product selection, pricing and delivery speed.

Warm regards,
The Healthxchange Team

Healthxchange からの回答

2026年4月21日

Hi Lee,

Thank you so much for taking time to leave a review, it means a lot. We are so glad you are pleased with our service and will pass on the feedback about your reps, I am sure they will be delighted to hear this!

Warm regards,
The Healthxchange Team

Healthxchange からの回答

2026年4月20日

Hi there,

Thank you so much for such a kind review, it is truly appreciated. We are so glad you are happy with our service and features we offer like paying on account, as well as your lovely feedback about our Customer Services team, we will ensure this is passed onto them.

Warm regards,
The Healthxchange Team

Healthxchange からの回答

2026年4月21日

Hi Kirstin,

Thank you for your feedback. We’re sorry to hear there were some initial teething issues with registration, I have reached out to you in case you would be open to sharing more detail on this. There is no pressure to respond, I just wanted to reach out in case there was anything you felt comfortable sharing with us.

I am pleased that your order was delivered promptly. It’s great to hear you found the ordering process straightforward and our product range well suited to your needs. We appreciate you taking the time to share your experience.

Warm regards,
Jemma C
The Healthxchange Team

Healthxchange からの回答

2026年4月20日

Hi Bal,

Thank you for taking the time to leave us a review. We're so glad you are happy with our service and that you find our staff helpful. We look forward to your next order.

Warm regards,
The Healthxchange Team

Healthxchange からの回答

2026年4月17日

HI Emily,

Thank you so much for your lovely feedback! We’re delighted to hear that you value our service, product range, and customer support, it’s always a pleasure to speak with you. We’re also pleased to hear you’ve signed up to Clever Patients and that your patients can now enjoy the convenience of home delivery.

Thank you for your support, we look forward to continuing to work together to deliver excellence in aesthetics.

Warm regards,
The Healthxchange Team

Healthxchange からの回答

2026年4月17日

Hi Yolande,

Thank you for your kind feedback! We’re delighted to hear you were happy with the quality of the products and that your order arrived quickly. We really appreciate you taking the time to share your experience.

Warm regards,
The Healthxchange Team

Healthxchange からの回答

2026年4月17日

Hi Christine,

Thank you so much for your kind review, it means a lot to us. We’re delighted to hear you’re happy with our efficient service, wide product range, and competitive pricing. We really appreciate your support and are pleased you choose us as your aesthetics supplier.

We look forward to continuing to support you to deliver excellence within aesthetics.

Warm regards,
The Healthxchange Team

Healthxchange からの回答

2026年4月17日

Hi there,

Thank you so much for your review. We are so glad you find us to have a prompt service and that you are enjoying our website. We appreciate the feedback and look forward to your next order.

Warm regards,
The Healthxchange Team

Healthxchange からの回答

2026年4月15日

Hi there,

Thank you so much for your kind review, it is truly appreciated. We are so grateful that you have chosen to partner with Healthxchange and look forward to your next order.

Warm regards,
The Healthxchange Team

Healthxchange からの回答

2026年4月17日

Hi Maria,

Thank you for taking the time to share your feedback. We’re genuinely sorry to hear how disappointed you feel, particularly as a long-standing customer.

In this instance, the order placed was for cold chain medication. Our courier made two compliant delivery attempts, however the delivery was not accepted by the patient and was subsequently returned to our pharmacy where a pharmacist has safely disposed of it. Therefore this cannot be re‑sent, as doing so would pose a patient safety risk. Patient safety is, and will always be, our top priority.

To help avoid this situation in future, we always recommend ensuring patients are fully aware of their delivery date and are available to accept delivery, or alternatively arranging delivery to the clinic address so the patient can collect directly.

We can see that our Customer Services manager has already been in touch to explain this, however we hope this additional information helps to clarify the situation.

We regret that this experience has led to frustration, and we’re disappointed that it has impacted your perception of our service. We want to assure you that our policies are designed around regulatory compliance, medicine integrity, and patient safety - never profit at the expense of care.

We hope that we can rebuild our partnership and continue to work together to deliver excellence in aesthetics.

Warm regards,
The Healthxchange Team