Healthxchange レビュー 

Healthxchange からの回答

2026年4月17日

Hi Maria,

Thank you for taking the time to share your feedback. We’re genuinely sorry to hear how disappointed you feel, particularly as a long-standing customer.

In this instance, the order placed was for cold chain medication. Our courier made two compliant delivery attempts, however the delivery was not accepted by the patient and was subsequently returned to our pharmacy where a pharmacist has safely disposed of it. Therefore this cannot be re‑sent, as doing so would pose a patient safety risk. Patient safety is, and will always be, our top priority.

To help avoid this situation in future, we always recommend ensuring patients are fully aware of their delivery date and are available to accept delivery, or alternatively arranging delivery to the clinic address so the patient can collect directly.

We can see that our Customer Services manager has already been in touch to explain this, however we hope this additional information helps to clarify the situation.

We regret that this experience has led to frustration, and we’re disappointed that it has impacted your perception of our service. We want to assure you that our policies are designed around regulatory compliance, medicine integrity, and patient safety - never profit at the expense of care.

We hope that we can rebuild our partnership and continue to work together to deliver excellence in aesthetics.

Warm regards,
The Healthxchange Team

Healthxchange からの回答

2026年4月17日

Hi Mary,

Thank you so much for taking the time to leave us a review. I want to begin by saying I am genuinely so sorry for your experience here, this is not what we want for our customers and I will ensure this is resolved immediately for you.

I have reached out to you to support further with this. Please do let me know if there is anything at all I can do to turn this experience around for you.

Warm regards,
Jemma C
The Healthxchange Team

Healthxchange からの回答

2026年4月15日

Hi Lorraine,

Thank you for taking the time to leave us a review, it is very appreciated. We're so glad to hear you have had a positive experience with us.

Warm regards,
The Healthxchange Team

Healthxchange からの回答

2026年4月15日

Hi Angela

Thank you so much for taking the time to write such a lovely review. We are delighted that you have chosen us as your trusted partner and look forward to your next order.

Warm regards,
The Healthxchange Team

Healthxchange からの回答

2026年4月17日

Hi Geoff,

Thank you for taking the time to leave us a review, it means a lot to us. We are so glad that our Customer Services team supporting you with your order and will ensure your kind feedback is passed on to them. We look forward to serving you again soon.

Warm regards,
The Healthxchange Team

Healthxchange からの回答

2026年4月17日

Hi Shauna,

Thank you so much for the lovely feedback, it means a lot to us. We are so glad your experience is that our team are helpful and that deliveries arrive promptly, this is exactly the level of service we aim to provide.

Warm regards,
The Healthxchange Team

Healthxchange からの回答

2026年4月17日

Hi Dr. Edmond,

Thank you so much for such a kind review, we truly appreciate your feedback. We’re delighted to hear that you’ve had positive experiences with both our customer service and deliveries, as this is exactly what we strive to provide.

Warm regards,
The Healthxchange Team

Healthxchange からの回答

2026年4月14日

Hi there,

Thank you for your review, it means a lot to us. Thank you for being a loyal customer, we look forward to your next order.

Warm regards,

The Healthxchange Team

Healthxchange からの回答

2026年4月14日

Hi there,

Thank you so much for taking time to leave us a review, it means a lot to us.

We are glad you are happy with our services and look forward to continuing to support you.

Warm regards,

The Healthxchange Team

Healthxchange からの回答

2026年4月14日

Hi Jeff

Thank you so much for your feedback, it means a lot to us. I will pop you an email shortly as I would love to get a bit more information on what parts you aren't keen on, in order to feed this back to our tech team. We are always looking to improve so any feedback is valuable to us.

Thank you for being a loyal customer and continuing to shop with us.

Warm regards,

The Healthxchange Team

Healthxchange からの回答

2026年4月14日

Hi Anjli,

Thank you so much for taking time to leave us feedback. We will pass this onto our Customer Service team who will be delighted to hear this. We look forward to your next order.

Warm regards,

The Healthxchange Team

Healthxchange からの回答

2026年4月14日

HI Dr. Liz,

Thank you so much for your kind feedback, it is truly appreciated. We are so grateful you have chosen us and look forward to continuing working together to deliver excellence in aesthetics.

Warm regards,

The Healthxchange Team

Healthxchange からの回答

2026年4月8日

Hi Dr. Phillip,

Thank you for your kind feedback and support. We’re really pleased you found the ordering easy and delivery quick.

Warm regards,

The Healthxchange Team

Healthxchange からの回答

2026年4月8日

Hi Hannah,

Thank you for your feedback and support. We’re pleased you found our new website easy to use, and that you had a smooth and efficient experience with us.

Warm regards,

The Healthxchange Team

Healthxchange からの回答

2026年4月8日

Hi Basim,

Thank you for taking the time to leave us a review, your feedback means a lot. We are glad you are happy with our services and look forward to continuing to support you.

Warm regards,

The Healthxchange Team

Healthxchange からの回答

2026年4月8日

Hi Sarah,

Thank you for taking the time to leave such kind feedback, we truly appreciate it. We are so glad you have had such a great experience with us.

We look forward to continuing to work with you to deliver excellence in aesthetics.

Warm regards,

The Healthxchange Team

Healthxchange からの回答

2026年4月8日

Hi Awais,

Thank you for your kind feedback. We’re really pleased you’re happy with our service and pricing.

Warm regards,

The Healthxchange Team

Healthxchange からの回答

2026年4月8日

Hi Charlotte,

Thank you for your lovely feedback. We’re really pleased to hear you’ve had such a positive experience.

Warm regards,

The Healthxchange Team

Healthxchange からの回答

2026年4月8日

Hi Nicky,

Thank you so much for your kind review. We’re really pleased to hear you’ve had such a positive experience with us. Thank you as well for your continued loyalty, it’s always a pleasure speaking with you.

We look forward to continuing to work with you to deliver excellence in aesthetics.

Warm regards,

The Healthxchange Team

Healthxchange からの回答

2026年4月8日

Hi Meabh,

Thank you for your review. We’re sorry for the frustration this situation has caused.

We’ve confirmed with Royal Mail that there was no delivery delay. The parcel was scheduled for next‑working‑day delivery but could not be delivered as the address provided was invalid. As a result, the parcel was returned to us.

All ambient products on the order were refunded. All cold chain products were safely disposed of by a pharmacist on return as they were outside of the cold chain and could not be resent or reused. This is in line with strict patient safety requirements, which we are unable to compromise on.

We understand how disappointing this is and can see that we have been in contact with you directly to ensure everything has been clearly explained and to support with future deliveries.

Warm regards,
The Healthxchange Team