I have had a positive experience with Heylo, especially the Resales and Staircasing team. This was a particularly difficult purchase that went on forever, but I was never forgotten by Saba... もっと見る
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Saba was my daughter's case handler in the sales and re staircasing team. Always so very helpful and efficient. If she was busy, she rang me back as promised when I asked on numerous times and kept o... もっと見る
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"Getting on the property ladder through shared ownership felt like a mountain to climb, but Rachel at Heylo Housing made it happen. She went completely above and beyond to guide me through to completi... もっと見る
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My son lives in a Heylo Housing property and has had no lighting downstairs for over a week. Despite emailing them multiple times, nobody has responded or come to fix the problem. Their service and co... もっと見る
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企業情報
当該企業による記述
heylo works in partnership with national, regional and local housebuilders, as well as local authorities, estate agents and wider stake holders to deliver Shared Ownership. heylo’s Shared Ownership solutions bring owning a home within reach for millions of previously excluded potential buyers.
連絡先
Level 2, 55 St Paul's Street , LS1 2TE, Leeds, 英国
- 020 3744 0415
- info@heylohousing.com
- www.heylohousing.com
4.1
ほぼ満足
1405件のレビュー
最近のレビュー依頼の記録はありません
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ネガティブなレビューの 100％に回答しています
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この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
My home reach battle
I enquired about a house with Heylo home reach, the share I could buy wasn’t as high as Heylo wanted and I was turned down, I decided not to give up on the house it was a massive battle but I had a real need to be in the area and Rachel understood was very helpful and helped to make it all happen! Thank you Rachel
2024年2月20日
自発的なレビュー
heylo からの回答
Hi Rebecca,
Thank you so much for leaving this 5* review.
We are sorry to read that you had a battle in the beginning. We always look at cases individually and are delighted to have been able to provide the ability for you to purchase the home you wanted in the location you needed.
It’s so great to read that Rachel was helpful throughout.
We sincerely hope you are settling in well to your new home.
All the best,
The Heylo Team.
We have just moved into our new house
We have just moved into our new house, and it we visited it on the 4th April for the first time! The turnaround was unbelievable and we are so happy.
Rachel was so lovely to us from the get-go and really made this whole process possible. Thank you!
2024年6月26日
自発的なレビュー
heylo からの回答
Dear Emma,
Thank you so much for taking the time to leave this fab 5* review.
We are thrilled that the turnaround was so quick for you and that you are already settling into your new home.
We can’t thank you enough for your kind words about Rachel and will be delighted to pass these on to her.
Wishing you all the best
The Heylo Team
First class service
First class service. Rachael who I dealt with was always on the other end of the phone. I highly recommend this them.
2024年6月19日
heylo からの回答
Dear Mrs G,
We can’t thank you enough for this fantastic 5* review. Recommendations are so important to us so we are thrilled you would recommend us to others.
We will be delighted to pass on your kind words to Rachel and let her know to keep up the good work.
Wishing you all the best.
The Heylo Team
Definitely recommend
Very proactive. The process was very stressful overall (as moving house tends to be) but they were always at the end of the phone. Rachel Baker was particularly amazing, especially on completion day
2024年6月6日
自発的なレビュー
heylo からの回答
Hi Rebecca,
Thank you so much for this wonderful review.
Were sorry to read that you found the process stressful, however hope that by being available on the phone when you needed helped ease this.
We are thrilled that you found Rachel amazing, we think so too. We will be delighted to pass on your kind words to her.
We hope that now you have moved in you are settling in well . If you need assistance, please do not hesitate to contact our friendly team at portfolio@heylohousing.com.
Best regards
The Heylo Team
Owning a home, thanks to Heylo
I've been saving for years to buy a home, but cost of housing has outpaced my ability to save. The shared ownership has allowed us to move into my own home whilst also ensuring financial stability. Shared ownership isn't for everyone, but it was for us, and it's worked genuinely well. Heylo have been seamless with the whole onboarding. Cannot fault.
2024年6月21日
自発的なレビュー
heylo からの回答
Dear Josh,
Thank you for taking the time to leave this fantastic 5* review.
We appreciate how difficult it is to save for a property these days, but by using the Home Reach scheme it allows you to use a lower deposit than you would normally. We are thrilled to have been able to assist you with buying your first home.
At Heylo we are constantly looking for ways to improve our service so we would love to hear more from you about how you found the onboarding process. Please feel free to email portfolio@heylohousing.com
We hope you are settling in well.
Warm regards
The Heylo Team.
Haylo have made it possible for me to…
Haylo have made it possible for me to be able to purchase my own home, it was a great experience with haylo. All staff are helpful and friendly 😀
2024年6月8日
heylo からの回答
Dear Julie.
We can’t thank you enough for taking the time to leave this fab 5* review.
Our customers are at the heart of all we do so we are delighted that you had a great experience with us.
Our mission is to help aspiring homeowners into properties they can love, so we are thrilled that our scheme has allowed you to do just that.
We hope you are settling in well to your gorgeous new home and wish you all the best.
The Heylo Team.
Rachel has been an absolute star and…
Rachel has been an absolute star and always responds really quickly to any issues. The whole process went really smoothly.
The only minor issue is that I have reported a snagging concern but not received any confirmation it is being dealt with. Over 12 months since moving in and reporting a snag, this has not been resolved. Extremely disappointed.
2024年6月5日
heylo からの回答
Dear Phillip,
Thank you so much for taking the time to leave this great review. Feedback is so important to us, and we use it to continually improve our services.
Customer Service is at the heart of all we do so we are delighted to read your comments about Rachel. We will be sure to pass on your kind words to her.
We would be really grateful if you could share with us what we could have done better to get that 5th star?
If you need any assistance with corresponding with the builder about snagging, please do not hesitate at Portfolio@heylohousing.com or on 020 3744 0415.
All the best,
The Heylo Team.
Everything ran well
Everything ran well, very pleased with our new property, it was so much easier then expected.
2024年6月8日
heylo からの回答
Dear Debbie,
Thanks so much for taking the time to leave this fab review.
We are delighted everything went well and you are loving your new home.
Best Regards
The Heylo Team
I recently purchased a shared ownership…
I recently purchased a shared ownership property through Heylo Housing Association. From the initial inquiry to the final stages of the purchase, the delivery of paperwork was remarkably efficient. All necessary documents were provided on time, allowing the purchase to proceed without any delays. This level of organization and reliability was impressive.
Overall, my experience with Heylo Housing Association was very good. Their commitment to prompt responses, excellent communication, and timely delivery of paperwork made the purchase process seamless. I highly recommend Heylo to anyone considering a shared ownership property.
2024年6月13日
自発的なレビュー
heylo からの回答
Dear Minnos,
We can’t thank you enough for taking the time to leave this brilliant 5* review. We are delighted to read that you found the process to be efficient.
Recommendations are so important to us so we are delighted that you would recommend our scheme to others.
Wishing you all the best in your new home.
The Heylo Team
Buying my home
The process of buying the house was made fairly easy by the use of there portal, however when trying to contact them we had some difficulty actually getting an answer, overall tho very positive experience
2024年6月1日
自発的なレビュー
heylo からの回答
Dear Bobby,
Thank you so much for taking the time to leave this review.
Feedback is so important to us, and it is a shame we weren’t able to get that all important 5th star from you.
So we can make efforts to improve our service, can you advise when you were unable to contact us? We pride ourselves on our customer service, so it is a real shame you had difficulty getting an answer from us.
We will investigate what happened here in an effort to avoid it happening again.
Warm regards
They Heylo Team
Don't even bother with them.
Awful company. We submitted via an estate agent our interest in getting a shared ownership house through this company. We heard nothing from them after having chased them directly ourselves until 6 days later they decided to inform us the house had been sold to someone else.
2024年6月3日
自発的なレビュー
heylo からの回答
Dear Matthew,
Thank you for bringing this to our attention. While it is regrettable you feel we have provided a poor service, we take all feedback seriously and use information to improve our services.
We apologise for the poor service you have received; this does not fit with our company mission or values.
Our process for applicants, to ensure fairness is to work on first come first served basis. We apologies as this should have been communicated better with you from the beginning.
We would be delighted to help you find a property, if anything comes available, please don’t hesitate to contact us.
Kind Regards
The Heylo Team
poor service
When you try and sell your house they are not interested at all to help. My solicitor has been trying to get a paper signed off by them and for two months of continuous emails and voice mail messages still nothing has been sorted. Very poor service from this company
Additional....
Heylo responded straight away and a special thanks to Sam who sorted out this issue within a day.
2024年4月10日
自発的なレビュー
heylo からの回答
Dear Martin,
Thank you for bringing this to our attention. While it is regrettable you feel we have provided a poor service, we take all feedback seriously and use information to improve our services.
Our Head of Customer Experience has been in contact with you, and we are pleased to have rectified this issue. We will investigate as to why the lack of communication has happened.
Best wishes,
The Heylo Team
heylo からの回答
Dear Ester,
Thank you for taking the time to leave this fantastic 5* review.
We are delighted that our process was smooth.
We hope you are settling into your new home.
Wishing you all the best.
The Heylo Team
Heylo Housing has been a massive help…
Heylo Housing has been a massive help through the process. Rachel was always there with advise and knowledge to help make sure I was comfortable with the details of the sale. Although the process took longer than I had expected, I never felt pressured to exchange until I was satisfied with the agreements. Truly thankful for all of her help.
2024年5月21日
自発的なレビュー
heylo からの回答
Dear Charys.
Thank you for leaving us this wonderful 5* review. We really appreciate your comments. We are delighted Rachel has been helpful to you and we will pass on your kind words to her.
We are sorry the process took longer than expected, however hope that now you are able to settle in your new home.
Best regards
The Heylo Team.
Excellent support and information given on site …
Excellent support and information given from initial first viewing through to completion and moving in
Felt supported by sales team and works manager
Kept up to date a few small snagging issues which were dealt with promptly
Really happy in our new home
2024年5月4日
heylo からの回答
Dear Wilbourne,
Thanks for leaving this great review.
We are delighted to have supported you through your purchasing journey and we are super pleased you are happy in your lovely new home.
Warm Regards
The Heylo Team
I found the people at halo very kind…
I found the people at halo very kind and attentive many thanks john
2024年5月1日
heylo からの回答
Dear John,
Thank you for taking the time leave this lovely 5* review.
Customer service is very important to us, so we are delighted to read that our team have been kind and attentive to you.
We hope you are settling well to your new home.
Best Regards
The Heylo Team.
Absolute fantastic service
Had a absolute fantastic service during our whole buying process! It made buying our first home possible! Thank you so much
2024年4月30日
自発的なレビュー
heylo からの回答
Dear Jade,
Thanks so much for taking the time to leave this fab 5* review. We are delighted you had a fantastic service, and you are so welcome.
Wishing you all the best in your new home.
The Heylo Team
Great company and very responsive
Heylo are a great company and are fast at responding to any queries. Would highly recommend for a smooth buying process.
2024年4月17日
heylo からの回答
Dear Katie,
Thank you so much for taking the time to leave this brilliant 5* review.
We are delighted you had a smooth journey during your buying process and thrilled you would recommend us so we can help others to secure their dream home.
Wishing you all the best in your new Heylo home.
They Heylo Team.
Excellent communication along the way…
Excellent communication along the way with a smooth process.
2024年4月8日
heylo からの回答
Dear Courage,
We can’t thank you enough for taking the time to leave this fantastic 5* review.
We believe communication is key to a positive process, so we are delighted to have provided this to you.
If you need to contact us, please do not hesitate at Portfolio@heylohousing.com or on 020 3744 0415.
Best Regards
The Heylo Team.
Heylo Housing, deemed non-compliant with the Regulator of Social Housing’s (RSH) standards has increased rent by 14%
Heylo Housing, deemed non-compliant with the Regulator of Social Housing’s (RSH) standards has increased rent by 14%. After talking to fellow Heylo Housing residents the commonly returned statements from Heylo Housing were "Your rent will increase year on year" & "This is the maximum amount it can be increased by." and here's mine:
Year 1: £350/month
Year 2: £399/month
Year 3: £454.86/month
Year 4: £518.54/month
Year 5: £591.10/month
You will also experience being undercharged "due to a technical error" and be stung mid-month with a minimal warning of £60+.
Any "rebate" you receive will be added to the next price increase.
2024年4月21日
自発的なレビュー
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