HMA VPN レビュー 

A fuir!
on encaissé l'argent de l'abonnement et plus rien par la suite ,malgré mes multiples relances de me fournir le code d'accès

n'est plus un bon vpn aussi

My guess is that the company is in the toilet, and they don’t have the resources to follow through with customer support. This is also probably why their servers keep going down. After two months and countless tickets/emails, I haven’t gotten any help from HMA.
DO NOT EVEN TRY to work with these people. It’s not worth it.

I have asked for help and you say someone will contact me but no body ever does. I noticed on my apple Ipad I have a subscription for one year renews on July 6 2024.This is a mistake I do it monthly on my desk top I need to talk to someone or I will have to get my bank to take care of it.

I sent daily emails to info @ hidemyass requesting cancellation of two subscriptions to no avail. I was charged for both. I am still awaiting communication from the company and a refund.

Ich habe 4x mein Abo über den Kundensupport von HMA gekündigt, jedoch nie eine Kündigungsbestätigung erhalten. Nun wird mein Abo erneut verlängert. das ist super ärgerlich und frustrierend, da es irgendwie keine Möglichkeit zu geben scheint auf eine effektive Art mit dem Support in Kontakt zu treten. Ich bin sehr enttäuscht!

Renewed my sub a week ago, still getting pop ups to renew and service is not working. Left several messages but, except from an automated one, no reaction. Very frustrating.

I got a 7 day free trial to check whether this was the product for me. It turns out it wasn’t. When I went to cancel my free trial on the 7th day, surprise, surprise: they had already charged me. So it’s not a 7 day free trial, it’s a 6 day free trial. You will get charged on the 7th day! I have raised it with them and am still waiting for a reply. They promise to give a reply in 48 hours but it’s been 48 hours and nothing. The fee is quite steep! About 80 American dollars for a year subscription! Never again and I don’t recommend the company. Dodgy and misleading marketing practices

Possibly the worst VPN I've ever tried. Constant disconnects. I'm not exaggerating when I say I get 10-15+ disconnects in a 30 minute span. Constantly trying different servers and the same thing happens.

I have never had this kind of problem with a VPN service. P2P servers are fast, but will disconnect constantly.

This VPN is virtually useless if you're downloading files. Great for browsing though, which is why there's 2 stars. If I could rate the download capabilities of this server, HMA would be giving me stars instead.

Avoid never works they will not answer to emails

Hab mein 7 Tage Trial fristgemäß gekündigt mit Kündigungsbestätigung jedoch wurde mein Abo trotzdem verlängert. Support antwortet nicht auf meine Refund Anträge großer Scam

Aucun SAV en cas de problème. À fuir.

After buying a 12 month subscription connection failed after a week, still down and with no help my refund request is ignored completely. It had been recomended by my son so its a bitter disappointment.

The worst experience I've ever had with a VPN service. And arguably the worst customer service experience I've ever witnessed --because there is none. I purchased this service and after awhile I noticed that when connecting to a specific city's server location that the IP address given didn't actually match the city. And I tried several different IP address geolocation identifiers. So if spoofing your location is what you need stay clear of HMA. With that being said, I emailed the customer service address because they don't provide any kind of phone number that I would like to envoke the 30 day money back guarantee which is listed on their site for my annual purchase. Now fast forward 25 days and SIX different attempts as well as countless follow up attempts to just get some returned communication let alone my money back. But nope, they haven't acknowledged me in the slightest and in 5 days it will be too late to get a refund. Which is WAY overpriced compared to far better VPN services such as NordVPN or Surfshark.

DO NOT PURCHASE THIS SERVICE!!
THERE ARE SO MANY PROPERLY WORKING VPNs ON THE MARKET.

HMA support is rubbish. No Chat or phone contact and after 3 days still no response to an email. Can't be another day without a VPN will be using another product and will not be renewing my Subscription.....

I'm currently waiting on a refund for this program because it isn't compatible with my laptop!! So my purchase of this program was a total waste of my time...

I've been an HMA user for a few years. Why ? First because of price, HMA beeing cheaper than others. Because the interface is easy. And that is all the positive.
The negative list is longer.
- Big mix up upon subscription that ended in double subscription.
- Customer service selectively responds to questions. Anything controversial, for example about finances, is ignored.
- If you want to use HMA to work around geographical blocs from other service providers (TV services for example) HMA DOESN'T WORK period. Their IPs get detected.
- some of their IPs are extremely slow.
I do not recommend HMA and personally I will not renew.

I have tried to get a refund through your 30-day money-back guarantee, but you're not honouring it. I have sent multiple requests to cancel my subscription and receive a refund within the 30 days, and the only replies I have received are to say that the team will get back to me within 48 hours -- no one ever has. You are not standing by your 30-day money-back guarantee. On top of that, there is no way to manually cancel the annual subscription and I can't turn off auto renew. So, you've sent me an email asking how you're doing -- pretty $h!t to be honest!

SCAM COMPANY DO NOT GET A VPN WITH THEM. once you sign up with them there’s no option to unsubscribe. I have been begging them to let me unsubscribe but no one replies to the requests I submit. Horrible company I hope they go bankrupt. I am telling u, there’s no button to unsubscribe.

Not what they claim.
This is the worse VPN period. From the empty promises to the lack of support and when you cancel your service they continue to charge you. They do not have a phone to call for assistance. You are to write a ticket on a website that is not monitored, so you get no timely reply. They use a second charge processing company 2Checkout to process payments and then themselves are scammers. They have a worse review than HMA. They claim it take over a week to get a reply. In the meantime they keep your money and will keep it as long as they want. They do not credit away all. It will take you months with frustration and major sleeping spray so that you get tired so they can keep your money. According to what I found on line this is the business model. Scam the customer and ignore them.
In short…
HMA VPN connection is slow and unreliable
HMA Customer service is mediocre at best
2Checkout charge processing company is a scam. Look for reviews online.

Stay away there are many other worthy VPN companies that will treat you better.
I had to call my bank to report the unauthorized charge as a scam. It was credited quickly and now HMA & 2Checkout are being investigated.

Used the free trial then cancelled and turned off auto-renewal, I was charged for a year anyway and requests for a refund have been ignored leaving me down $120