HMA VPN レビュー 

HMA VPN engaged in deception and fraud in efforts to keep charging me. I was able to withdraw and cancel because I kept impeccable records and purchased with AmEx, we have the card that gets paid in full every month and have disputed very few charges so AmEx has been great help.

If you purchased HMA VPN directly from their website the payment from the credit card goes to another company called 2Checkout.com (tho I think their name is changing.)

First, I got a 1 month notice to cancel “automatic renewal” if I didn’t still need their services, which I went to cancel because, to be brief, I hadn’t used the service for almost a year. I followed the prompts and learned that they removed the feature from my account dashboard to cancel the automatic renewal. I guess a lot of people buy through paypal so they try to get people to doubt their sanity. The bizarre thing is that no one can buy directly through HMA VPN as the payment plug-in is subbed out to a company in California.

I contacted the HMA VPN to report the problem with the account dashboard, the missing cancellation plug-in, and confirmed I purchased from HMA VPN. No one responded. I made three more email attempts to their help desk to cancel and more crickets. Then I saw the charge on my AmEx. I then called AmEx to report the deceptive business practices by HMA VPN, multiple documented efforts to cancel, and confirmed I wasn’t using the service.

Then, based on my husband’s advice - cause in the act of charging us the business wrote on the “receipt” that it was consent to be charged. Unbelievable. I finally got HMA VPN to respond. I did a customer service request for records and when someone at the same help desk email address responded within days to ask for more information I did a bait and switch on them and gave the information on the account auto renewal subscription I’d been trying to cancel since April 2023.

From what I can tell from the plentiful time I wasted on this is that HMA VPN fraudulently charges customers by alleging it is not the payment processor. We feel sorry for people with Paypal, at least since I purchase from their website, even though it was their “contactor”, they had to fix it, which they allegedly did on about June 8, 2023. I will be watching for all vendors charging me between April and June 2024 — their alerts even state they can charge the auto renewals early. These predatory auto renewal “subscriptions” need to stop.

Abonnement payé, me voila engagé pour 3 ans.
Au bout d'un an mon abonnement est banni sur l'un de mes appareils (pour aucune raison..) le SAV ne m'a jamais répondu !
Impossible de configurer son VPN sur router ni sur NAS. Bref pour les connaisseurs en informatique ne prenez pas ça vous ne pourrez rien faire avec.
Ne vaut clairement pas la concurrence Dommage

I took 3 years' subscription. My subscription got deactivated, no support from them. I lost my money. This is a fraudulent company

VPN qui ne marche plus du jour au lendemain sous Linux ou pour une configuration routeur. SAV qui ne répond pas ou alors pour faire traîner le plus possible (6 mois d'attente pour l'instant). A fuir !!!!

commande passé
puis compte non activé

SAV et support qui ne repond JAMAIS

payé par Paypal donc LITIGE
JAMAIS REPONDU MEME SUR PAYPAL !!!

societe sans support

I regret to inform you about my extremely unsatisfactory experience with Hide My Ass VPN, and I feel compelled to share this review on Trustpilot to warn potential customers about their deceptive practices and lackluster customer support.

From the moment I signed up with Hide My Ass VPN, I was enticed by their bold claim of a "100% refund within 30 days" if I wasn't satisfied with their services. Unfortunately, it quickly became apparent that this was nothing more than a marketing ploy to attract customers, as they failed to honor their own refund policy.

When I encountered numerous issues with their VPN service, I immediately reached out to their customer support via email, as instructed. However, to my dismay, the support team completely disregarded my inquiries and failed to respond to a single email. It's truly frustrating to be left in the dark, especially when you're seeking help and expecting a prompt resolution.

The lack of communication and unresponsiveness from Hide My Ass VPN's support team is utterly unacceptable. As a paying customer, I should be entitled to timely and efficient assistance, particularly when it concerns their advertised refund policy. Instead, I have been met with silence and indifference.

Furthermore, the misleading refund policy adds insult to injury. Hide My Ass VPN falsely claims to offer a 100% refund within 30 days, giving customers a false sense of security. In reality, attempting to obtain a refund is a tedious and fruitless endeavor due to their uncooperative support team.

I am deeply disappointed by the unprofessionalism displayed by Hide My Ass VPN. Their failure to deliver on their promises and their negligent customer support have left me frustrated and disillusioned. I strongly advise anyone considering their services to think twice before making a purchase.

In conclusion, Hide My Ass VPN's deceptive refund policy and unresponsive customer support have tarnished their reputation. I regret ever choosing their services and urge potential customers to explore more reliable and customer-focused VPN providers.

Please note that this review is based on my personal experience, and I hope it serves as a cautionary tale for others seeking a trustworthy VPN provider.

Sincerely,

Support not responding to multiple cancellation requests.

Cancellation not possible at all.

Already got charged 2 month without my will.

Service client inexistant
J’ai envoyer pas moins de 10 mail demandant la résiliation de mon abonnement, impossible à faire sur la page de mon compte. AUCUNE RÉPONSE DEPUIS PLUS D’UN MOIS. AUCUNE COMMUNICATION

Had a problem setting up VPN on Router and reached out for help.... which never came. I had to switch to another VPN provider. Months later I received an email saying that they did not support routers anymore. They also said that I could not get a refund as I was over 1 year into a 3 year agreement.
Their service use to be good... not anymore. I cannot recommend this product anymore.

the service is fraudulent, I can't unsubscribe from the plan, unsubscribe button in the account is removed. forced auto-renewal even though I send three requests to the service without any response. I had to cancel my card to end this.

For the last few years, I have been using their product and it was getting worse and worse every year. This year I didn't plan to purchase it. However, they charged me automatically, I presume there was an already set payment plan or w/e. Anyway, I contacted them as soon as I noticed that transaction (after 9 days). At first, they told me that I had the right to a refund since they guaranteed the 30-day money back, however, after that message, nothing happened. I contacted them multiple times and nothing, 0 response. They are ignoring me on purpose. What to say...

Purchased a 3 year subscription.

Service is slow (2 Mbps Down) and the customer support is even slower.

Do not waste your time or money with this service.

I purchased 3 year subscription but system disabled my access after 1 year

The fee was paid and I tried to contact them but nobody replied

So I need help how to contact the or they stopped their services?

Anyone can help to recommend other good reliable VPN?

Very disappointed

Los servidores de Latinoamérica no funcionan bien, generalmente te ponen ip de Florida Estados Unidos, el servicio técnico es inexistente, no tiene chatonline y no responden los mails

Useless with Linux. Have never been able to connect (all connection instructions point you to *.ovpn files on pages that 404 out), yet the company keeps charging me monthly.

Customer service is unresponsive or unhelpful. I don't need my hand held, but I can't connect when I'm pointed to config files don't exist!

After using HMA for a long time, connecting via Linux OpenVpn no longer works -> AUTH Error.

* No answer from the helpdesk
Links in the HMA support area for Linux do not work (e.g.: **** Download **** Linux)

Cancellation of the subscription is not possible (no button to cancel the subscription although I paid directly by credit card) !!!
Payment method cannot be changed or controlled at all in the account management.

Overall very sloppy website that does not work as described in the HMA tutorials. Lots of broken links - at least in the Linux section. I wouldn't care if you could at least cancel !!!! There are enough other providers on the market.

Also on cancellation attempt, by contact form or mail so far no answer from HMA (yes, except for the generated message "!... we will contact you...").

Hands off !!!

The customer service is terrible. I DO NOT RECOMMEND

There Customer Support Staff is so much lazy and they do not reply. They replied me after more than 3 months and then again they disappeared without solving my query. Now I am using another VPN SurfShark for my professional work.

No response from customer support. Instructions in knowledge base point to inaccessible webpages. Even the support ticket website is inaccessible, nothing can be done after receiving the support ticket acknowledgement email.

bon. le VPN en lui même est plutot bien.
Sauf que sans le VPN, je suis en débit descendant a 890mo/s et a a peine plus de 150 VPN activé.
de plus, j'essaie depuis plus d'un mois de contacter le service client pour une modification de mon adresse mial, mais a chaque fois, mes demandes reste sans aucune réponse...
bref, a la fin de mon abonnement, je change pour un autre.