Hilton and Horsfall Estate Agents レビュー 

We recently purchased our first home through Hilton & Horsfall. Throughout the transaction, we remained patient because we genuinely loved the property; however, below is an honest summary of our experience. Whilst I could write considerably more, I have limited this review to the main points.

Bella dealt with the majority of the transaction and was our main point of contact throughout. During the earlier stages of the purchase, she was helpful, responsive and professional, and we appreciated her assistance during what became a long and sometimes stressful process.

Unfortunately, our experience was not consistent across all members of staff. I have noticed that several other reviews mention Teal, and sadly our experience with him seems to align with other comments on Google reviews.

One recurring frustration was repeatedly being told, word for word, “I know you’re only first-time buyers, so you don’t know how this works.” Whilst we appreciate that first-time buyers may need additional guidance, comments like this came across as dismissive and condescending rather than helpful. This happened on numerous occasions, including when arranging surveys, requesting a second viewing and discussing the progress of the transaction.

Communication was also a source of frustration. From offer acceptance to around the 15-week mark, the only update we received was that matters were “with the seller’s onward purchase”. It was only after asking our solicitor to aid us in following up on the Estate Agent that we discovered there were Land Registry issues affecting the seller’s onward purchase. Earlier and more transparent communication would have made the process far less stressful.

Another concern was that on several occasions I called the main office number and was directed to voicemail. When I called straight back from with my Caller ID turned off, the call was answered immediately. The first time I assumed it was a coincidence, but after it happened repeatedly it was clear that the team at Hilton & Horsfall ignore calls that they do not want to deal with.

Completion day was particularly disappointing. Our purchase completed at around 12pm and we received a call confirming this, but were then told not to collect the keys until the seller’s onward purchase had completed because “that’s simply how it works”. I immediately contacted our solicitor, who confirmed this was simply not the case. Once completion had taken place, the property legally belonged to us. The sellers were sat in the front garden waiting for their own purchase to complete while our removal company had to be delayed until they eventually left the property at around 3pm.

Ultimately, we proceeded because we genuinely loved the property and wanted to complete the purchase. Had we not felt so strongly about the house itself, our experience would have led us to withdraw much earlier.

Whilst we understand that the seller is the estate agent’s client, the buying experience still matters. Bella was helpful during the earlier stages of the transaction. Unfortunately, our overall experience was let down by our interactions with Teal and the way the latter stages of the purchase were handled.

As a result, we would not choose to market a property through Hilton & Horsfall in the future and would be reluctant to view another property listed by them.

Excellent service. Thanks to all the team resolved any issues we had.

I don't think I've ever seen so many one star reviews on Google .

Mark and Gavin certainly so run a slick business, so slick that Clitheroe slipped through their fingers

I've now used Gavin and the team to sell both of my houses, and I honestly wouldn't use anyone else.

From the first valuation to completion, they've been brilliant. Communication is always great, they're quick to respond, and Gavin really listens to your feedback. Nothing ever feels like too much trouble.

The photos they take are miles better than other estate agents I've used or seen, and they really make your home stand out. They also value your property properly – both of my houses were priced fairly and never undervalued.

A genuinely friendly, professional team who make the whole process so much easier. I'd recommend Gavin and the team to anyone looking to sell their home. Thankyou again!

A great experience with H&H. This is the second time we have used their services and would do so again if we ever needed!
The house sold very quickly and we found communication to be quick and efficient.
We hope the new owner loves their new property as much as we did!.
Thank you Gavin and team!

House sale in Briercliffe

We instructed Hilton and Horsfall to sell our property, in January and sold within 10 days. Gavin is a professional, very experienced and knowledgeable and we have nothing but praise for him and his team.
From the initial visit, sales brochure, ongoing communication, all were excellent.
We accepted an offer and they kept us in the loop until completion even with a difficult buyer.
Any queries were dealt with promptly and efficiently by Isabella, Teal and Kendra. Nothing was too much trouble and they were all a considerable help and fantastic dealing with what was a tough situation.
If you are looking to sell your property, I would thoroughly recommend you give them a call.

We instructed Hilton and Horsfall to sell our property, just prior to the Christmas period last year. Gavin is a professional, very experienced and knowledgeable and we have nothing but praise for him and his team.
From the initial visit, sales brochure, ongoing communication, all were excellent.
We accepted an offer at our desired figure in the New Year and things proceeded smoothly through to completion.
Any queries were dealt with promptly and efficiently by Isabella, Teal and Kendra. Nothing was too much trouble and they were all a considerable help in assisting us through what could have been a very stressful period.
If you are looking to sell your property, I would thoroughly recommend you give them a call.

Fantastic service Isabella was friendly and helpful made the whole house buying process simple highly recommended

The team at Hilton and Horsfall - Barrowford have been incredibly helpful and have ensured a successful sale through challenging circumstances.

I highly recommend this team.

This is the second time I’ve used Hilton & Horsfall and I’d highly recommend.
Moving Homes can be really stressful however Gavin and the team were great at communicating with me via regular phone calls & emails throughout so I was kept up to date reducing unnecessary stress. The photos and the promotional materials were fantastic and both house sales were quick & seamless.
A big thank you to a brilliant team of professionals!

The service from Tony was outstanding. Nothing was too much trouble and everything ran without a hitch. I can thoroughly recommend Hilton & Horsfall.

Gavin was the agent for my purchase and he went above and beyond when the chain below was tricky and no one else below was sorting it out. Thanks Gavin, you were the voice of sanity in amongst that chain!

I can not recommend the whole team at Hilton and Horsfall, high enough! Their customer service has been outstanding from start to finish. They kept me informed each step of the way, making the whole process seamless . They are all such lovely people, honest and transparent too, which I really appreciate. Thank you so much , Kendra, Teal and the whole Hilton and Horsfall team.

Hilton & Horsfall have been excellent in helping sell our house. Right from the first visit Teal was friendly and professional, taking into account what we wanted and the local market. The photos and marketing of the house showed it off at its best and the turn around time to get photos and the virtual tours done and onto the market was quick and smooth. Hilton & Horsfall took care of everything and once an offer was made, Teal was on hand to guide us through and answer any questions that came up. Overall I would recommend Teal and the Team at Hilton &Horsfall if you are looking to sell your house.

Highly recommend Hilton and Horsfall. Gavin was very attentive, professional and kept us thoroughly updated throughout a tricky negotiation. He made the whole process feel as stress free as he possibly could and went above and beyond! Thanks again for a great service

After a poor experience with another estate agent, we decided to go with Hilton & Horsfall to sell our house. Gavin attended the valuation and was very knowledgable and came with an organised and detailed information booklet. The turnaround from agreeing to sell with H&H to the house having photos taken and being live on the market was within 48 hours. From start to finish, the communication has been outstanding, particularly with Kendra, who was overseeing the sale of our property. We were always kept up to date regarding the viewings and she made sure to work around our schedule. We were lucky to have both Kendra and Bella deal with the negotiations and we received a price for our house that we were happy for. Kendra really went above and beyond, working extra days or replying to emails to ensure the chain completed smoothly and for that reason, I would definitely recommend Hilton and Horsfall to sell your house. Thank you all!

Excellent service from Hilton and Horsfall. Very professional, efficient and friendly service. Quick response to any queries and nothing was too much trouble. Would certainly highly recommend them. Thank you.

I would highly recommend Hilton and Horsfall, the whole process from start to finish has been very professional and their communication has been fantastic, they took all the stress out of moving house.

Thank you to the team!

Our experience with Hilton & Horsfall Estate Agents has been fantastic from start to finish. After previously being with another estate agent and feeling disappointed with the service, the difference when we moved to Hilton & Horsfall was clear straight away.

Their communication has been excellent throughout – always keeping us informed and happy to answer any questions. Their marketing is truly above and beyond, showcasing our property in a way that really stood out.

Once we secured a buyer, their persistence and speed in responding made a huge difference. They communicated quickly and efficiently with both our solicitors and the buyer’s solicitors, which really helped to keep everything moving and sped up the whole process. Throughout it all, they were friendly, professional, and polite.

We wouldn’t hesitate to highly recommend Hilton & Horsfall and would absolutely use them again in the future.

Super all round, Teal was really brilliant at making things move