Hisense USA レビュー 

I called because I was trying to mount my brand new television to my current wall mount. The first thing they did when I called customer service was lie to me and tell me that their TVs were not made for wall mounts. When I told him he was lying to me he simply hung up.
They don't include the hardware, meaning the screws that actually fit the TV in the box so you have to go out and buy them but but they won't tell you what size they are so you have to buy a lot of different sizes just to figure it out. I decided if their support was this awful before I even turn the TV on it was better to return it to Costco and get my money back

I bought a portable ac unit for over 300 dollars. It weighs over 125 pounds. Worked well for 15 days, then stopped. Customer service was worse than the failed product.they couldn't care less thet I have a bad heart, my bedroom is 3 flights up. The unit i bought said they have technicians who will service the unit. Nope.. I was degraded and insulted. The website is a travesty. As soon as you call you get put in hold with Mexican standoff music. It's like a bad Clint Eastwood movie. I will bring this unit back to the store but I highly advise this company gets shut down!!!

I recently purchased a Hisense 55u8n. I had issue with settings on the TV. I was having trouble figuring it out so I call customer service. What a waist of time. The customer service was so unprofessional and did not even know their own product. The 1st person was laughing and talking with someone else near them barely paying attention to me. They did not know the product at all. I asked for a supervisor and she was not much better. She was more professional but again didn't know the product. Everything i was told to do was wrong and after 4 days figured it out on my own by accident. I was actually looking for a different feature when I found the fix to my original issue. Was just a setting problem and they were alluding to a defective TV or said my hi end TV just couldn't do what I expected it to do. If I could give their customer service negative stars I would.

I spoke to Nicole at around 24 June 2025 2pm USA time. I am from Singapore but I am facing some issues and need immediate help. Nicole is not proficient in Hisense product and directed me to Asia Website. 2pm USA timing is 2am Singapore timing whereby it is not in it's operating hours. This is annoying as I have to wait till tomorrow.

Hi - I am updating my review as Hisense support reached new out and resolved my issue. Special thanks to Hisense team on Twitter.

we bought a Hisense 7.0 CU Chest Freezer in end of June 2022 and it just stopped working over the weekend.. I didnt even make it 3 years. Called customer service and the company doesnt honor their product after 2 years. We lost $100's worth of food. They didnt seem to care. Do not recommend. What a joke. I read chest freezers are supposed to last at least 10 years. DO NOT recommend this company!!!!!

I purchased 2 hisense u8k tvs 2 years ago and one already has a bad video board and of course 2 months out of warranty. The TV does look great but a terrible ui that known for a weak processing. 4k looks great but anything upscale is terrible. Save your money and buy a sony tv as the upscaling is amazing and a reliable tvs.

I purchased a Hisense TV from Costco and did not open the box until several months later due to renovations at my commercial property. The TV was stored safely and unopened during this time. When I finally unboxed it after renovations were completed in April, I discovered that the screen was damaged internally, even though the exterior was in perfect, brand-new condition—no visible scratches, dents, or signs of mishandling.

I contacted Hisense customer support and explained the situation. I offered to provide documentation from both the city and the shopping center to prove that the location was under renovation and the TV remained unopened. I also requested that the case be escalated to management if the representative could not make a decision.

Instead of offering assistance or escalation, I was told to contact their legal department—a completely inappropriate and unreasonable response for a standard customer support issue. I find it unacceptable and unprofessional that a customer simply seeking support for a defective product would be redirected to legal without a proper investigation or explanation.

Their claim that internal panel damage is automatically classified as "physical damage" makes no sense when there is no external damage. How could a customer possibly cause such an issue without even opening or touching the TV?

I am seeking a full replacement or refund for the TV. If Hisense is unwilling to take accountability, I will be pursuing resolution through Costco and sharing this experience publicly. I would also like Hisense to review and improve how they handle escalations and support genuine customer concerns.

Steer clear. They sale lemons! Tv stopped working after 3 years of use. Manufacture date of 2021! I was sitting watching tv when the screen suddenly blacked out, sound was still on. I turned the tv off to reset it and that was it. Some weird song cycles whenever I turned it on. There was zero damage done to this tv. Customer service and trouble shooting techniques are a joke. I have a flatscreen from 2008 still working just fine without ever having any replacements. Hisense is a joke. Save your money unless you only need the product for 3 years or less.

I called cust. serv. re. minor issue, They required serial #. IT IS ABSOLUTELY IMPOSSIBLE TO READ. IT IS SOOO MINUSCULE I told them I can't see it. They said sorry then. In order to get it from tiny label, I had to keep moving TV. It fell forward and no longer worked. Still under warranty they refused to do anything. Counting it as physical damage; which would never have occurred had printing been for humans. Customer service sucks.

If I could leave less than one star I would. I bought a Hisense refrigerator and 14 months later it stopped getting cold. It had a two year warranty and so I called and my claim was approved. However since then it has been nothing but the fun around. Countless hours spent on the phone with them making promises about calling a service tech but this never actually happening. Countless hours talking to rude customer service reps based in the Caribbean. Hundreds of dollars spent having to eat out or by non perishable foods because I have children in my house and don’t want them to get sick. They don’t care. Their product is awful and so is there customer service. Do not get lured in by that 2 year warranty—- it’s pretty much worthless.

I couldn't give a zero star, tv powered down while streaming and never came up, less than 2 years of buy of a new unit, very disappointed never looking at any Hisense product ever.

Do not buy anything with the Hisense brand. We have had our refrigerator for less than a year and have had to have it serviced 3 times. When trying to talk to Hisense about getting an extended warranty to cover and obviously flawed product their only response id if its longer than 90 days there is nothing they will do. We have had nothing but problems from this refrigerator.

I wish I could give less than 1 star. Customer service is an absolute joke. Compressor went on fridge after 6 months, totally under warranty. They decided it wasn't repairable and it took them over 10 days just to produce the Return # just so Costco could then process the return. Their standard answer was 24-48 hours for everything. Couldn't speak to anyone higher up, just hurry up and wait. Who goes without a fridge for more than 10 days??

Terrible, terrible, terrible customer service! I would not even give them 1 star! We had continuous problems with a Hisense stove we bought from Lowes. Shocking after sales service from Hisense. Long delays. Supervisors who just will not listen, just argue that its not their fault. We ended up without a stove for a month while trying to get assistance. No comms between the repair agent and Hisense HQ. I will never buy another Hisense product

Their portable Acs are horrible,window connections break way to easy,unit dont drain or evaporate like advertised.
your engineers are like grade school equivalent idiots

This is a ghastly TV very affordable, but why bother just pay the extra money get one that has a remote that actually works not the teeny tiny little remote that has 50 things that you'll never use....
and a TV that doesn't have six things you don't want and none of the things you do want. Was that helpful? mj alpine

Absolutely Disappointing - Never Buying Hisense Again

I strongly advise against purchasing any Hisense TV. The TV became completely unusable, and to make matters worse, their warranty is completely worthless. They refuse to honor it, blaming me for “physical damage,” even though I did nothing wrong. To top it off, their customer service is atrocious—rude and dismissive. Save yourself the frustration and avoid this brand at all costs. Hisense TVs are cheaply made, and their customer service makes it clear they don’t care about their customers.

NEVER EVER buy this product. I was a fixed income so bought this tv after 1 month of having it it BROKE. they claimed they'd have a technician come out they never did and never called back i called back 3 days later and they told me my TV is physically damaged that I broke it and there's nothing they can do! My TV is not physically damaged it's all internal. THIS PRODUCT SUCKS AND THEIR CUSTOMER SERVICE IS EVEN WORSE!!!! NEVER EVER BUY ANY HISENSE PRODUCTS WASTE OF MONEY FOR THEM TO NEVER FIX SHIT!!