Website became slower and slower as I added CD's to my basket (over 2 minutes to add the 11th one!). A further fault meant I couldn't reach the payment screen to complete the order. Stores cannot ac... もっと見る
企業が回答しました
Unit 28/29, Festival Place, RG21 7BE Basingstoke, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
Website became slower and slower as I added CD's to my basket (over 2 minutes to add the 11th one!). A further fault meant I couldn't reach the payment screen to complete the order. Stores cannot ac... もっと見る
企業が回答しました
I went into the shop with little to no information on an old record player i was trying to set up with low hopes of anyone being able to assist me. That was until George came to the rescue with all th... もっと見る
企業が回答しました
Hello was looking for dvd the hit man's bodyguard, asked Lexi for help. Lexi could not have been more helpful, very pleasant, went out to store to look for it, unfortunately not there but ordered the... もっと見る
企業が回答しました
Helpfulness of HMV assistant in the Basingstoke store. I didn't have the correct title but thanks to the young man's patience and perseverance he found the DVD I wanted. Placing the order and arrang... もっと見る
企業が回答しました
当該企業による記述
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Support当該企業による記述

Unit 28/29, Festival Place, RG21 7BE, Basingstoke, 英国
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

hmv (UK) - Basingstoke からの回答
This company - HMV - is doing well in treating customers for 3 reasons: 1: The staff are helpful, 2: The ordering service keeps the customer up-to-date (order dispatched/order ready to collect) &3: The staff selected for employments within the HMV stores are always professional, chatty, are interested in what the customer buys. Whatever HMV protocol is for selecting prospective job hunters, it is in my experience, working well.

hmv (UK) - Basingstoke からの回答
Just that I did not receive any email letting me know that the CD had arrived in store. It has apparently been there for 5 days. I need it badly and have just phoned the store to make enquiries. It was paid for. I can now collect it, Thank you

hmv (UK) - Basingstoke からの回答
Vinyl arrived when the Sales Consultant at your door said it would-using Royal Mail tracked delivery is the most efficient way of sending Vinyls.
Excellent service.

hmv (UK) - Basingstoke からの回答
Quick delivery very pleased with the service your team offer thank you

hmv (UK) - Basingstoke からの回答

hmv (UK) - Basingstoke からの回答

hmv (UK) - Basingstoke からの回答
I was told it was out of stock when I paid for it. It was restocked and sent out quickly within four days.

hmv (UK) - Basingstoke からの回答
Album arrived bang on in time and in very good condition.
Always such friendly and helpful staff in Basinsgstoke branch. I have yet to find an exception to this happy rule!

hmv (UK) - Basingstoke からの回答

hmv (UK) - Basingstoke からの回答
the person who served me, Holly, was extremely helpful and competent and helped me place an item that wasn't in stock at the store.. My order was promptly received within a very short time, after only 2 to 3 days.

hmv (UK) - Basingstoke からの回答
Helpfulness of HMV assistant in the Basingstoke store. I didn't have the correct title but thanks to the young man's patience and perseverance he found the DVD I wanted. Placing the order and arranging to have it delivered to the store was easy.

hmv (UK) - Basingstoke からの回答
Excellent customer service. Easy to order, updated on order status and received on time

hmv (UK) - Basingstoke からの回答
Website became slower and slower as I added CD's to my basket (over 2 minutes to add the 11th one!). A further fault meant I couldn't reach the payment screen to complete the order. Stores cannot accept orders over the phone (!?). I had to visit my local store (Basingstoke) where the staff were brilliant. Super helpful and friendly. Order placed and CD's now received.

hmv (UK) - Basingstoke からの回答
The staff at your Basingstoke branch were most helpful and polite. Please keep this store open as it’s very convenient at the festival centre.

hmv (UK) - Basingstoke からの回答
Staff are always very helpful. The CD section in Basingstoke is very mixed and would be nice if someone could seperate Jazz and Classical from Rock, Folk and Pop. Have you ever thought of Pre-owned Vinyl?

hmv (UK) - Basingstoke からの回答
Staff very helpful...no hiccups, went very smoothly delivered to store in 3 days at no cost...

hmv (UK) - Basingstoke からの回答
Picked up my order from Basingstoke, the person who served was very friendly, we have a short conversation regarding the albums I had brought, really friendly staff

hmv (UK) - Basingstoke からの回答
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