Website became slower and slower as I added CD's to my basket (over 2 minutes to add the 11th one!). A further fault meant I couldn't reach the payment screen to complete the order. Stores cannot ac... もっと見る
企業が回答しました
所在地
所在地を変更Unit 28/29, Festival Place, RG21 7BE Basingstoke, GB
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レビュアーのコメントを見てみましょう
I went into the shop with little to no information on an old record player i was trying to set up with low hopes of anyone being able to assist me. That was until George came to the rescue with all th... もっと見る
企業が回答しました
Hello was looking for dvd the hit man's bodyguard, asked Lexi for help. Lexi could not have been more helpful, very pleasant, went out to store to look for it, unfortunately not there but ordered the... もっと見る
企業が回答しました
Helpfulness of HMV assistant in the Basingstoke store. I didn't have the correct title but thanks to the young man's patience and perseverance he found the DVD I wanted. Placing the order and arrang... もっと見る
企業が回答しました
企業情報
hmv (UK) - Basingstoke について
当該企業による記述
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
当該企業による記述
- home of entertainment since 1921
連絡先
Unit 28/29, Festival Place, RG21 7BE, Basingstoke, 英国
4.6
優良
217件のレビュー
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Above and Beyond
The person working there really helped and went out of their way to find a solution for me. (Sorry I didn’t get their name.) The LP I wanted to order as a gift wasn’t in store but they put an order in and it was delivered to my door a few days later!
2026年1月11日
hmv (UK) - Basingstoke からの回答
Hi Wren
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Good online to store service
Good online to store service .
Very straightforward when collecting in store .
2026年1月8日
hmv (UK) - Basingstoke からの回答
Hi Sue
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I asked for help to find Raye’s new CD…
I asked for help to find Raye’s new CD as it was out of stock. Holly found a cd but unfortunately it was the old one, not the latest one. She did think there was a copy in stock and I guess assumed it was what she found.
I got it home before checking and my husband opened it before I could see the mistake.
Is it possible to return it?
2026年1月8日
自発的なレビュー
hmv (UK) - Basingstoke からの回答
Hi Sally
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Best music store ever!
HMV is truly a wonderful and generally positive store. the staff are helpful and knowledgeable, and very friendly too. The store has a great selection of physical media, and a positive in-store experience, cheers!
2026年1月7日
hmv (UK) - Basingstoke からの回答
Hi Ruby,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The assistant in the Basingstoke store…
The assistant was very polite, helpful and knowledgeable. You didn't have the product in the store, but he ordered it for me for home delivery. It arrived within a couple of days
2025年12月26日
hmv (UK) - Basingstoke からの回答
Hello Kathryn
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Great deal on COD
HMV had COD on a really good deal, took the empty PS5 case to the till and the server said that they don't actually keep the discs in store and that you have to order them. They said that you could get ot delivered for free. So I opted for that and it was delivered to my home 2 days later. Really quick service and the worker was really helpful.
2025年12月13日
hmv (UK) - Basingstoke からの回答
Hi Laura
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The order has not been fulfilled
The order has not been fulfilled, didn't realise till Christmas eve when I opened the box, no way to complain, difficult to find out who to contact. That'll be after Christmas now.Not impressed, and certainly won't be using this service again, if it's not in the shop then I'll try somewhere else.
2025年12月21日
hmv (UK) - Basingstoke からの回答
Hi Simon
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
hmv (UK) - Basingstoke からの回答
Hi M
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Excellent staff Member
I went into the store wanting a specific item. The lady I spoke with was very helpful. She had a look but they didn’t have it. However she checked online and ordered it to be delivered to the store. Was in with 3 days.
2025年12月1日
hmv (UK) - Basingstoke からの回答
Hi Ginny1a
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Harlow store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Great service and friendly staff.
2025年12月3日
hmv (UK) - Basingstoke からの回答
Hi Lloyd
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Quick service
Quick service. I went to a local store to pick up a box set that a member of staff had ordered for me.
2025年12月1日
hmv (UK) - Basingstoke からの回答
Hi Rob
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The sales assistant was helpful and…
The sales assistant was helpful and pleasant and I received my order quickly
2025年11月25日
hmv (UK) - Basingstoke からの回答
Hi Cheryl
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Bought few records from them today
Bought few records from them today - nice place.
2025年11月25日
自発的なレビュー
hmv (UK) - Basingstoke からの回答
Hi D.Miller,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon
hmv (UK) - Basingstoke からの回答
Hi Barrie
Thanks so much for leaving us a 5-star review - we’re over the moon!
Thank you for shopping with hmv, and we hope to see you again soon :-)
My order came promptly to my chosen…
My order came promptly to my chosen store, assistant very pleasant.
2025年11月1日
hmv (UK) - Basingstoke からの回答
Hi Margaret
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
The staff in the store were rude and…
The staff in the store were rude and couldn't be bothered to help me
2025年10月29日
hmv (UK) - Basingstoke からの回答
Hello John
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
Good service from online click and collect
Item arrived at the HMV store in good condition. Staff at the store friendly and helpful.
I like having the option to order, in particular classical music online and have free delivery to a store. It gives me the ability to order less popular items that you wouldn't normally hold in store.
2025年10月28日
hmv (UK) - Basingstoke からの回答
Hello Howard
Thanks for leaving us a great review!
We were so pleased to read your comments and look forward to seeing you again soon.
Staff, very helpful and friendly
Excellent product excellent service fast and efficient and arrived in perfect condition
2025年10月24日
hmv (UK) - Basingstoke からの回答
Hi Peter
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Fast experience
Arrived in store to collect my order and was out in less than three minutes. I was in a hurry so the service was a massive help
2025年10月24日
hmv (UK) - Basingstoke からの回答
Hi Rob
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Buying 'deaf'.
There is a large selection of turntables on your website, but when it comes to going to a local store there are very demonstration models to listen too. In effect I was buying 'deaf' as I could not assess performance and most importantly sound quality.
2025年10月19日
hmv (UK) - Basingstoke からの回答
Hi David
Thanks for leaving us a review. We’re sorry to hear you had trouble finding items at your local store.
Whilst we do like to refresh the look of our stores and show off a range of products that we have available for our customers to own, we’d never intend this to cause confusion or limit the finding of our items, so we’re disappointed to hear this may have been the case on this occasion.
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