Website became slower and slower as I added CD's to my basket (over 2 minutes to add the 11th one!). A further fault meant I couldn't reach the payment screen to complete the order. Stores cannot ac... もっと見る
企業が回答しました
所在地
所在地を変更Unit 28/29, Festival Place, RG21 7BE Basingstoke, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I went into the shop with little to no information on an old record player i was trying to set up with low hopes of anyone being able to assist me. That was until George came to the rescue with all th... もっと見る
企業が回答しました
Hello was looking for dvd the hit man's bodyguard, asked Lexi for help. Lexi could not have been more helpful, very pleasant, went out to store to look for it, unfortunately not there but ordered the... もっと見る
企業が回答しました
Helpfulness of HMV assistant in the Basingstoke store. I didn't have the correct title but thanks to the young man's patience and perseverance he found the DVD I wanted. Placing the order and arrang... もっと見る
企業が回答しました
企業情報
hmv (UK) - Basingstoke について
当該企業による記述
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
当該企業による記述
- home of entertainment since 1921
連絡先
Unit 28/29, Festival Place, RG21 7BE, Basingstoke, 英国
4.6
優良
217件のレビュー
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
George was amazing!
I went into the shop with little to no information on an old record player i was trying to set up with low hopes of anyone being able to assist me. That was until George came to the rescue with all the information i could've asked for, he was friendly and efficient and went above and beyond to make sure i got everything i needed. Massive thank you to George!
2025年10月4日
hmv (UK) - Basingstoke からの回答
Hello Ella
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our Basingstoke store and the colleague you mentioned will be delighted to read this too. We’ll pass this onto the store manager to pass on the good news!
Thanks for shopping with hmv, see you again soon :-)
hmv (UK) - Basingstoke からの回答
Hi Scott
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Best Service and Super Friendly
Always such chatty friendly customer focused staff. My daughter in particular loves the Basingstoke store - the service is always fabulous! Stock is great and really helpful with advice and info.
2025年7月5日
hmv (UK) - Basingstoke からの回答
Hi Marena,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
hmv (UK) - Basingstoke からの回答
Hi Karen
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Fabulous helpful staff
2025年9月7日
hmv (UK) - Basingstoke からの回答
Hi joanna
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Good selection + Friendly Staff
The great selection of movies and media, I very rarely cannot find a thing I am looking for and there's almost always still something there I like and can grab. As well as that, the genuibky friendly Staff who always make me feel welcome whenever I visit and seem to enjoy being there which makes the store feel so much nicer to visit.
2025年9月1日
hmv (UK) - Basingstoke からの回答
Hi Ronica
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Helpful in finding what I wanted and…
Helpful in finding what I wanted and quick to get the product
2025年9月2日
hmv (UK) - Basingstoke からの回答
Hi Duncan
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Good Service
The staff were very helpful and indeed were polite. I think they enjoyed searching for CDS they did not have in the store. It was fun.
2025年8月12日
hmv (UK) - Basingstoke からの回答
Hello Neil
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Staff members are always polite and…
Staff members are always polite and friendly and willing to help
2025年8月1日
hmv (UK) - Basingstoke からの回答
Hi Patricia
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Overall great
Delivered perfectly on time, packaged safely, and great price.
Ordered in store for home delivery and was very pleased by the simplicity of ordering it.
2025年7月22日
hmv (UK) - Basingstoke からの回答
Hi Michelle
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The experience was brilliant .
The experience was brilliant from choosing the items l would like, to ordering, payment and delivery. No problems.
I will continue to do in the future.
2025年7月19日
hmv (UK) - Basingstoke からの回答
Hi Kim
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
All round fantastic parcel was…
All round fantastic parcel was delivered on time packaged very well 👌
2025年6月29日
hmv (UK) - Basingstoke からの回答
Hi Ian
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
hmv (UK) - Basingstoke からの回答
Hi MARK
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
hmv (UK) - Basingstoke からの回答
Hi Virginia
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Fast and efficient.
Fast and efficient.. Well packed. It was via your online website. So not the branch.
Thankyou
2025年6月17日
hmv (UK) - Basingstoke からの回答
Hi Kay
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
hmv (UK) - Basingstoke からの回答
Hello
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
The staff are always friendly and…
The staff are always friendly and helpful
If I can't find or not in stock what I'm after they would always help
2025年5月5日
hmv (UK) - Basingstoke からの回答
Hi Mark
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
hmv (UK) - Basingstoke からの回答
Hello Lyn
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
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