Basingstoke branch: George was instrumental in helping me find what I was looking for, taking the time to find and process an online order, which arrived within a few days. We even found a power stat... もっと見る
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所在地
所在地を変更Unit 28/29, Festival Place, RG21 7BE Basingstoke, GB
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レビュアーのコメントを見てみましょう
I went into the shop with little to no information on an old record player i was trying to set up with low hopes of anyone being able to assist me. That was until George came to the rescue with all th... もっと見る
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Website became slower and slower as I added CD's to my basket (over 2 minutes to add the 11th one!). A further fault meant I couldn't reach the payment screen to complete the order. Stores cannot ac... もっと見る
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Hello was looking for dvd the hit man's bodyguard, asked Lexi for help. Lexi could not have been more helpful, very pleasant, went out to store to look for it, unfortunately not there but ordered the... もっと見る
企業が回答しました
企業情報
hmv (UK) - Basingstoke について
当該企業による記述
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
当該企業による記述
- home of entertainment since 1921
連絡先
Unit 28/29, Festival Place, RG21 7BE, Basingstoke, 英国
4.7
優良
230件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Very helpful staff
Very helpful staff who were patient and took the time to assist me in finding a vinyl for my daughter even though it was 5 minutes before the shop was due to close.
2023年12月26日
hmv (UK) - Basingstoke からの回答
Hi Alison
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Quick, easy and free to Click and Collect
I recently used Click and Collect to buy a PS4 game as a present. Ordering on the website and collection in the store were quick and easy, and any delivery charge was avoided.
2023年12月27日
hmv (UK) - Basingstoke からの回答
Hi Peter
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Basingstoke store
Very efficient service, from using the HMV website to find the CD I wanted, to going to the Store to collect it.
Will definitely use HMV on line again.
2023年12月23日
hmv (UK) - Basingstoke からの回答
Hi Bill
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
HMV Ordering experience
Could not find the item that I wanted in the store. After asking the assistant for help she ordered it for me online.
An email telling me to collect from store was sent a few days later. There were no problems from start to finish and found the ordered item was well packed on collection.
2023年12月22日
hmv (UK) - Basingstoke からの回答
Hi Pauline
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very knowledgeable staff.
Staff so very helpful and very knowledgeable indeed. Really do know their products. When asked something they did not know they were more than happy to search on computer. Such an easy straight forward process to place an order.
2023年12月21日
hmv (UK) - Basingstoke からの回答
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Basingstoke store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and we hope to see you again soon :-)
Helpful in store.
Helpful in store.
Ordering was swift and kept informed of the order status.
2023年12月8日
hmv (UK) - Basingstoke からの回答
Hello
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Vintage classic action films on…
Wanted a few vintage classic films on DVD , HMV staff very helpful and quickly located and ordered them in, opted to pick them up from the store. Quick, efficient and pleasant, all at a reasonable price.
2023年12月16日
hmv (UK) - Basingstoke からの回答
Hi J.
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
It is sometime since I visited the…
It is sometime since I visited the Basingstoke store which has changed beyond recognition. I know CD’s are no longer flavour of the month but I was disappointed at the range of CD’s available.
2023年12月15日
hmv (UK) - Basingstoke からの回答
Hi R.I.A.KNAPMAN
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn those last stars from you next time ;-)
Have a great day!
Great Service
Ordered a DVD prior to its release and received it promptly on release date
Excellent all round service
2023年12月15日
hmv (UK) - Basingstoke からの回答
Hi customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The staff were very helpful and…
The staff were very helpful and friendly, found exactly what I wanted. I highly recommend HMV
2023年12月10日
hmv (UK) - Basingstoke からの回答
Hi Susan
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Great service in store
2023年12月14日
hmv (UK) - Basingstoke からの回答
Hi Wendy
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Sales person in Basingstoke store was…
Sales person in Basingstoke store was really helpful sorting out my order.
2023年12月13日
hmv (UK) - Basingstoke からの回答
Hi Kareen
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
hmv (UK) - Basingstoke からの回答
Hi Michelle
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
The salesperson was very good polite and helpful
The salesperson was very good polite and helpful. His supervisor was amazing guiding the youngster.
2023年11月29日
hmv (UK) - Basingstoke からの回答
Hello Shobhana,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Good choice of products and easy very…
Good choice of products and easy very prompt delivery service
2023年11月17日
hmv (UK) - Basingstoke からの回答
Hi Mrs Cozens
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Excellent Service as Usual
2023年11月15日
hmv (UK) - Basingstoke からの回答
Hi Mr Rose
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
I pre-ordered and never will again
I pre-ordered and didn't get it until a week after the release date even though they had over 50 at the shop I was meant to pick it up from. 100% don't recommend pre-ordering.
2023年11月2日
hmv (UK) - Basingstoke からの回答
Hi Rosetta
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Prompt receipt of order
Very good, I ordered a CD which was out of stock, and it arrived in a couple of days. Good email communication.
2023年10月30日
hmv (UK) - Basingstoke からの回答
Hi Mr Inman
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
They ordered our record and said it…
They ordered our record and said it will be available on the 20th of October. It was. Well done.
2023年10月25日
hmv (UK) - Basingstoke からの回答
Hi Mr Porter
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Quick and easy
2023年10月24日
hmv (UK) - Basingstoke からの回答
Hi Donna
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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