The service from the staff was very good, they were helpful and good at their work, I got the two items I ordered in a semi good time, so that is not the issue, the issue is the cost of the items, stu... もっと見る
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所在地
所在地を変更Unit U013A, Upper Rose Gallery, DA9 9SP Greenhithe, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
Heard the news of Steve Harley's passing so immediately renewed two early Cockney Rebel albums....both arrived extremely fast and in pristine condition..thanks HMV... I can listen and remember the fir... もっと見る
企業が回答しました
Glad to hear back from you, I really appreciate the high level of support that all your staff provide I've always been really invested in various forms of fictional media and enjoy nothing more th... もっと見る
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Arranged a pre order to be delivered to my local HMV and it arrived on the day of release despite the Bank Holiday. The item was well packaged and in perfect condition and the staff were both efficien... もっと見る
企業が回答しました
企業情報
hmv (UK) - Bluewater について
当該企業による記述
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
当該企業による記述
- home of entertainment since 1921
連絡先
Unit U013A, Upper Rose Gallery, DA9 9SP, Greenhithe, 英国
4.7
優良
311件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I was helped enormously by a young…
I was helped enormously by a young staff member. I had to order the vinyl I wanted and she was extremely efficient.
2026年5月16日
hmv (UK) - Bluewater からの回答
Hi Lawrence
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
hmv (UK) - Bluewater からの回答
Hi Mr
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
The service from the staff was very…
The service from the staff was very good, they were helpful and good at their work, I got the two items I ordered in a semi good time, so that is not the issue, the issue is the cost of the items, stuff costs way to much for me to give a good review, blue rays cost is too much, £15.99 is too much, anime now being split into part one and part two £34.99 each makes it £69.98 for one season that is too much money
2026年8月11日
hmv (UK) - Bluewater からの回答
Hello Jonathan,
Our prices are a reflection of the prices set by our supplier and can vary from time to time depending on the range of promotions available at that time.
We're always looking out for the best possible savings to offer our customers and we update and refresh our promotions regularly so check back soon and we hope you find the bargain you’re looking for :-)
I ordered the new Stray Kids album via…
I ordered the new Stray Kids album via kick and collect. I was told that it should be in store to collect when I came down for the pop up event on Friday. It didn't turn up until Saturday. I live an hour away from the store and had to go all the way back again.
2026年8月13日
hmv (UK) - Bluewater からの回答
Hi Natalie,
Thanks for getting in touch.
We're sorry to hear of the delay with your order reaching you; Please be advised that although we do dispatch our pre-orders with the aim of a release date delivery, we are regrettably unable to guarantee this. It is, however, unusual that an order is not received by the release date and for this, we offer our apologies.
However, we're pleased to see it's since been delivered and is now with you; thanks for your patience throughout this matter.
hmv (UK) - Bluewater からの回答
Hi RB
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Good prices and delivered bang on-time
Good prices and delivered bang on-time. Couldn't ask for more. 5*****
2026年7月20日
hmv (UK) - Bluewater からの回答
Hi Ian
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
hmv (UK) - Bluewater からの回答
Hello Mr Taylor,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
hmv (UK) - Bluewater からの回答
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
hmv (UK) - Bluewater からの回答
Hi Tracy
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Your staff were very helpful and…
Your staff were very helpful and polite. They kindly showed me how to open my box without once getting frustrated. My order came in quickly. Also the people at your customer service office again were helpful and patient.
2026年7月9日
hmv (UK) - Bluewater からの回答
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Good experience …
The staff were very helpful especially Ellie and Amiee (Bluewater) and the vinyl arrived when it was promised.
2026年7月3日
hmv (UK) - Bluewater からの回答
Hello Nancy
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our Bluewater store and the colleague you mentioned will be delighted to read this too. We’ll pass this onto the store manager to pass on the good news!
Thanks for shopping with hmv, see you again soon :-)
hmv (UK) - Bluewater からの回答
Hi Sam,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Pre order a CD with release date…
Pre order for a CD with release date 5th June 26. Royal Mail delivered a few days after. All as expected!
(Royal Mail could have been quicker, but did deliver after a weekend)
2026年6月8日
hmv (UK) - Bluewater からの回答
Hi Janis
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very professional
Very professional, helpful service from branch staff at Bluewater shopping centre.
2026年6月17日
hmv (UK) - Bluewater からの回答
Hello Matt
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Very helpful in store
Very helpful in store, made sure all details correct and delivered as specified, no complaints
2026年6月8日
hmv (UK) - Bluewater からの回答
Hi Mr
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Ordered a record and was kept up to…
Ordered a record and was kept up to date via email when ready. Ver efficient and a very happy customer
2026年5月30日
hmv (UK) - Bluewater からの回答
Hello Elane
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Always good humoured friendly and…
Always good humoured friendly and helpful.
A very pleasant store to visit whether to buy or to browse
2026年5月31日
hmv (UK) - Bluewater からの回答
Hi Gerard
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
hmv (UK) - Bluewater からの回答
Hi marianne
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Excellent as Always!
Arranged a pre order to be delivered to my local HMV and it arrived on the day of release despite the Bank Holiday. The item was well packaged and in perfect condition and the staff were both efficient and welcoming on arrival. Excellent service and have never had any problems online or in store. Will continue to use as it beats all others.
2026年5月26日
hmv (UK) - Bluewater からの回答
Hi Steven
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
hmv (UK) - Bluewater からの回答
Hi pauline
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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