Your staff were very helpful and polite. They kindly showed me how to open my box without once getting frustrated. My order came in quickly. Also the people at your customer service office again were... もっと見る
企業が回答しました
所在地
所在地を変更Unit U013A, Upper Rose Gallery, DA9 9SP Greenhithe, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
Pre order for a CD with release date 5th June 26. Royal Mail delivered a few days after. All as expected! (Royal Mail could have been quicker, but did deliver after a weekend)
企業が回答しました
Arranged a pre order to be delivered to my local HMV and it arrived on the day of release despite the Bank Holiday. The item was well packaged and in perfect condition and the staff were both efficien... もっと見る
企業が回答しました
Heard the news of Steve Harley's passing so immediately renewed two early Cockney Rebel albums....both arrived extremely fast and in pristine condition..thanks HMV... I can listen and remember the fir... もっと見る
企業が回答しました
企業情報
hmv (UK) - Bluewater について
当該企業による記述
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
当該企業による記述
- home of entertainment since 1921
連絡先
Unit U013A, Upper Rose Gallery, DA9 9SP, Greenhithe, 英国
4.8
優良
305件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Punctual and polite
The Dvd arrived, as promised,within a few days. All very straightforward.
The in - store experience was also very good. Polite and friendly
2025年12月3日
hmv (UK) - Bluewater からの回答
Hi John
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I ordered a set of dvds costing £99
I ordered a set of dvds costing £99 . I was in bluewater 2 days before collection and it was available on the shelf. Staff would not let me have that one then replace it when my order came in
Only wanting me to pay another £99 which i didn't have. There was no actual delivery date . It came in the next day and had to make another journey on a busy Saturday
So not happy with service
2025年12月1日
hmv (UK) - Bluewater からの回答
Hi Debbie
Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can advise you further.
hmv (UK) - Bluewater からの回答
Hi PAUL
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Another satisfied customer
Delivery to store was quick, staff were friendly and polite, I received the beautiful album I wanted
2025年11月16日
hmv (UK) - Bluewater からの回答
Hi Maxine
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I collected my DVD's today
I collected my DVD's today. No waiting, Elaine was quick & dealt with my purchase in a friendly manner.
2025年11月7日
hmv (UK) - Bluewater からの回答
Hi Barbara
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
hmv (UK) - Bluewater からの回答
Hi Paul
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Everthing went like clockwork with my order
From going into store and ordering my dvd right through to delivery everthing went like clockwork. Thank you HMV.
2025年11月4日
hmv (UK) - Bluewater からの回答
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
hmv (UK) - Bluewater からの回答
Hi Patrick
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
great sales assistance in store and…
great sales assistance in store and speedy delivery via mail
2025年10月28日
hmv (UK) - Bluewater からの回答
Hi Alison
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon
hmv Customer Service Team
hmv (UK) - Bluewater からの回答
Hi Victoria
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Easy to order was kept informed throughout.…
So easy to order was informed instantly my C Ds were out of stock and was kept informed when they were due to arrive.A sincere thank you.
2025年10月12日
hmv (UK) - Bluewater からの回答
Hi Francis
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The staff are friendly and helpful I…
The staff are friendly and helpful I can find most items I need I also like hmvs delivery service as guaranteed to get items when stated
2025年9月27日
hmv (UK) - Bluewater からの回答
Hi Sarah
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
hmv (UK) - Bluewater からの回答
Hello Kevin,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Brilliant staff member
Brilliant staff member . Young lady , very helpful and didn't mind passing the time of day as I bought my sparks cd. 5 stars
2025年9月22日
hmv (UK) - Bluewater からの回答
Hi Stuart,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Delivery
Didn't know they did delivery, the store assistant let me know and it arrived to my home quickly.
2025年9月5日
hmv (UK) - Bluewater からの回答
Hi customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Shop in there very often and haven’t…
Shop in there very often and haven’t had an issue before and staff have been very helpful
2025年9月3日
hmv (UK) - Bluewater からの回答
Hi Molly
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I wanted to speak to customer service…
I wanted to speak to customer service about a broken item but no one has gotten back to me and this was a week ago it’s like they can’t be asked
2025年8月10日
hmv (UK) - Bluewater からの回答
Hi Ellie
Thank you for taking the time to leave us a review. We are sorry to hear your item was damaged, apologies for any disappointment caused. We can see you have been in touch and we have sent you a reply, please reach out to us again if you have not received this.
A pretty young female assistant polite …
A pretty young female assistant polite with a sense of humour . Now 92 a winning combination.
2025年8月8日
hmv (UK) - Bluewater からの回答
Hi
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Helpful & approachable staff
Helpful & approachable staff. Very speedy service from initial order of product to the receipt of the order.
2025年7月30日
hmv (UK) - Bluewater からの回答
Hi Belinda
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Ideal choice and efficient service.
2025年7月26日
hmv (UK) - Bluewater からの回答
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
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