The staff are really amazing people they help u when u need them to look for something that u want or will get . They understand special needs hmv is a great shop to feel relaxed I love it at this... もっと見る
企業が回答しました
所在地
所在地を変更5/6 The Avenue, Commercial Road, BH2 5RP Bournemouth, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
The staff in the Bournemouth store were very helpful and friendly. I'd initially travelled to the store to purchase a record but the record wasn't in satisfactory condition so they order a fresh copy... もっと見る
企業が回答しました
The reason why I rate it 4 stars is that I am a funko pop collector and I am a big fan of xxxtentaction and they have little amount of CDs that are sung by him. And I think you should put a few more... もっと見る
企業が回答しました
After mistakenly ordering one record in the 3 for £66 online incorrectly the Bournemouth HMV staff were able to swap out the record for one they had in stock without having to return the whole order.... もっと見る
企業が回答しました
企業情報
hmv (UK) - Bournemouth について
当該企業による記述
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
当該企業による記述
- home of entertainment since 1921
連絡先
5/6 The Avenue, Commercial Road, BH2 5RP, Bournemouth, 英国
4.7
優良
152件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Good ordering quick delivery would…
Good ordering quick delivery would definitely use again
2024年12月30日
hmv (UK) - Bournemouth からの回答
Hi RICHARD
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Don’t use the click snd collect service …
We tried to cancel an order but the customer service line was closed. Our click and collect order was not ready until after Christmas! But we collected one from the store beforehand. We have asked for a refund but have been told we have to go to the store collect the item, return the item and have a credit note! That means a nearly 2 hour round trip for us. Very dissatisfied.
2024年12月30日
hmv (UK) - Bournemouth からの回答
Hi Lyn
Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you further.
Perfect
Was very easy transaction delivered quickly amd in perfect condition. The person that served was very helpful and very polite. Will order again many thanks
2024年12月30日
hmv (UK) - Bournemouth からの回答
Hi Carl
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
hmv (UK) - Bournemouth からの回答
Hello Norman
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Polite swift service.
2024年12月22日
hmv (UK) - Bournemouth からの回答
Hi Diane
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Thanks for nothing HMV
I made a purchase to be delivered in store I was advised it should be delivered for Fri 20th Dec and I'd receive emails to inform me of the progress, I have received no emails to advise me of anything and as Friday arrives I decided to go back to the store as it" should be " in by friday it's still not in however they haven't had today's delivery and it's expected to be on it and I'd receive a email to inform me of it be delivered after double checking my email address I was hopeful of it being delivered and me being informed, no such luck. In a tech based world a simple email is free yet phoning HMV can cost up to £0.67 per minute ( no way I'm calling them ) HMV will not be seeing my custom again.
2024年12月17日
自発的なレビュー
hmv (UK) - Bournemouth からの回答
Hi Mercstu
Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you further.
Reliability and communication
Reliability and communication. Very easy to order and collect from store
2024年12月18日
hmv (UK) - Bournemouth からの回答
Hi Shaun
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
hmv (UK) - Bournemouth からの回答
Hi John,
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
The purchase arrived quickly and the…
The purchase arrived quickly and the store was helpful.
2024年11月23日
hmv (UK) - Bournemouth からの回答
Hi Isabel,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
hmv (UK) - Bournemouth からの回答
Hi Tiggie,
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Very good service
2024年11月9日
hmv (UK) - Bournemouth からの回答
Hi Mr Giles,
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
hmv (UK) - Bournemouth からの回答
Hello Tom
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
hmv (UK) - Bournemouth からの回答
Hi Melody
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Staff and shop did very well
2024年10月20日
hmv (UK) - Bournemouth からの回答
Hello David
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
hmv (UK) - Bournemouth からの回答
Hi Paul
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Appalling
Time taken from order to delivery was appalling, especially as there were supposed to be 2 albums in stock in the store...
In this age of deliverys happening on the same day of order, you can't afford to be really crap!
2024年10月5日
hmv (UK) - Bournemouth からの回答
Hi,
Thank you for your feedback.
Your order was placed for home delivery so the stock availability in store will not reflect against your order.
Apologies for the delay and we do hope you have now received and enjoy your purchase.
hmv (UK) - Bournemouth からの回答
Hi kathryn
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
The choice and service from your staff…
The choice and service from your staff was exceptional
2024年9月24日
hmv (UK) - Bournemouth からの回答
Hello Austin
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Went in to pick up a Click & Collect…
Went in to pick up a Click & Collect order. Dealt with promptly and efficiently.
2024年9月15日
hmv (UK) - Bournemouth からの回答
Hi alison
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Prompt and professional
The DVD I wanted was found, ordered and delivered within four days. I was very happy with the service.
2024年9月21日
hmv (UK) - Bournemouth からの回答
Hi Dawn
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
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