Although the store did not have the DVD required, the assistant in the store was very helpful in purchasing it on line in the store and having it posted to me.
企業が回答しました
所在地
所在地を変更41 Queen Street, CF10 2AS Cardiff, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
Firstly when I entered the Cardiff store and asked an assistant for help she was not interested at all and sent me away. So I headed upstairs where the staff were so helpful and knew their stuff. I... もっと見る
企業が回答しました
Always get fantastic service in the Cardiff store, spoken many times with the same man, think his name is Keiron, the go to person for 4k bluray as staff say. Always recognise me when in and that g... もっと見る
企業が回答しました
Highly recommend HMV for Brilliant and knowledgeable sales tech. They recommended and sorted my new music system which I am thoroughly enjoying. Just want to say a big thanks👏👏
企業が回答しました
企業情報
hmv (UK) - Cardiff について
当該企業による記述
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
当該企業による記述
- home of entertainment since 1921
連絡先
41 Queen Street, CF10 2AS, Cardiff, 英国
4.6
優良
424件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
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この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
hmv (UK) - Cardiff からの回答
Hello Chloe,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
HMV gave me a quick update about my…
HMV gave me a quick update about my items availability and delivery. When my items arrived, they were carefully packaged with selophane to protect the blu ray covers.
2026年1月16日
hmv (UK) - Cardiff からの回答
Hi James
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The guys at HMV were fantastic
The guys at HMV were fantastic. They got exactly what I was looking for and got it delivered by Christmas. Thank you HMV
2026年1月9日
hmv (UK) - Cardiff からの回答
Hello Paul,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
hmv (UK) - Cardiff からの回答
Hi David
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Viva HMV
Viva HMV ! I’ve been shopping at HMV all my life mostly for records but also posters , cd,s , dvds and t shirts .
I love HMV Cardiff it’s the first stop for me . The staff are always awesome
2026年1月14日
hmv (UK) - Cardiff からの回答
Hi David
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
HMV online store
i’ve used hmv online store a few times over the years and they’ve always delivered on time. obviously during the christmas period it gets overwhelmingly busy and my package was a bit delayed but it still arrived before Christmas. they e-mailed me letting me know what was happening and everything was alright in the end. thank you
2025年12月22日
hmv (UK) - Cardiff からの回答
Hello Kate
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Amazing helpful service
A super helpful assistant was on hand to help my search. The sales assistant was friendly, helpful and polite. Shining customer service.
2026年1月7日
hmv (UK) - Cardiff からの回答
Hi there,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I’m still waiting for an order I placed…
I’m still waiting for an order I placed way before Xmas.
2026年1月6日
自発的なレビュー
hmv (UK) - Cardiff からの回答
Hi Katrina
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Safe packaging
Vinyl came in perfect condition which is always a plus and it works perfectly
2025年12月31日
hmv (UK) - Cardiff からの回答
Hi Blake
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Staff very helpful and polite sorted…
Staff very helpful and polite sorted out what i needed and was very pleased with the whole process
2025年12月28日
hmv (UK) - Cardiff からの回答
Hi Paul
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Firstly when I entered the Cardiff…
Firstly when I entered the Cardiff store and asked an assistant for help she was not interested at all and sent me away. So I headed upstairs where the staff were so helpful and knew their stuff.
I had to order both CD’s (no problem), on collection I was given two individual packages and off I went. Didn’t really pay much attention to the artists so packed the CD’s for Christmas presents only to discover on Christmas morning one of the items were not mine. Hence I need to return to the store tomorrow in the hope it can be rectified.
2025年12月17日
hmv (UK) - Cardiff からの回答
Hello Maria
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
hmv (UK) - Cardiff からの回答
Hello Mitchell
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Speedy and simple service
This was a very good service from HMV The cd I was after was proving difficult to source but the ever helpful James at the Cardiff store checked his system and found it was in stock.
I paid upfront and the cd was available in store 2 days later .
Will use this service again without doubt
2025年12月28日
hmv (UK) - Cardiff からの回答
Hi Neil
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I ORDER MY BLU RAY MOVIES ONLINE,I DID…
I ORDER MY BLU RAY MOVIES ONLINE,I DID NOT EXAPECT SO QUICK .GOOD SREVICES WELL DONE
2025年12月23日
hmv (UK) - Cardiff からの回答
Hi ka
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
ABSOLUTELY OUTRAGEOUS BEHAVIOUR
I went to the Cardiff stall to purchase a DVD and I had to order it and was told if you don’t collect with 14 day, it will get sent back and you will automatically have a full refund. I couldn’t get back down to collect due to heath reasons, so I made it down there a couple of days later and they were useless, unprofessional not helpful at all, unlike when I was ordered it the guy was brilliant. So I was told to phone which I did and cost me over £9 and never ended up speaking to anyone. So emailed and back and forth took about a moth and half to receive my refund. Myself and my family spend a lot of money in HMV we will not be shopping at all with your company ABSOLUTELY SHOCKING BEHAVIOUR, will do our business elsewhere.
2025年11月1日
自発的なレビュー
hmv (UK) - Cardiff からの回答
Hi Maxine
Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused. We can see you have been in touch and we are assisting with this currently. Regards
hmv (UK) - Cardiff からの回答
Hi Megan
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
hmv (UK) - Cardiff からの回答
Hi Jane
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Fast delivery
2025年12月10日
hmv (UK) - Cardiff からの回答
Hi M
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
hmv (UK) - Cardiff からの回答
Thank you for shopping with at hmv Leslie and for the 5 stars!
Great service and postage times.Very…
Great service and postage times.Very good selection of 4k movies.
2025年12月7日
hmv (UK) - Cardiff からの回答
Hi Clive
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
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