It is difficult for me to shop as I am a person with Autism and being in public has its drawbacks with so much ignorance and lack of humanity. HMV has been a place where I have been shopping since I w... もっと見る
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所在地
所在地を変更41 Queen Street, CF10 2AS Cardiff, GB
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レビュアーのコメントを見てみましょう
The assistant in the Cardiff store Peter D was very helpful with good knowledge of music took time to explain the process of delivery which only took 3 days thank you.
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Sold out item initially when purchased with the promise of posting out as soon as stock arrived. Not too long to wait. Very happy with overall process. Daughter over the moon with Gorillaz collector... もっと見る
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I did not know I could order albums from the shop, so when I asked behind the counter the lovely person informed me I could, and was incredibly helpful (plus we had a lovely chat about the albums, and... もっと見る
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企業情報
hmv (UK) - Cardiff について
当該企業による記述
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
当該企業による記述
- home of entertainment since 1921
連絡先
41 Queen Street, CF10 2AS, Cardiff, 英国
4.6
優良
410件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
All of the staff's in hmv Cardiff are…
All of the staff's in hmv Cardiff are very kind an helpful
2026年6月20日
hmv (UK) - Cardiff からの回答
Hi Rick
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Cardiff store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
The assistant in the Cardiff store…
The assistant in the Cardiff store Peter D was very helpful with good knowledge of music took time to explain the process of delivery which only took 3 days thank you.
2026年6月11日
hmv (UK) - Cardiff からの回答
Hi Robert
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Why HMV is a kool place
It is difficult for me to shop as I am a person with Autism and being in public has its drawbacks with so much ignorance and lack of humanity. HMV has been a place where I have been shopping since I was a young man and now I am 55. Every time I shop here everyone is excellent and helpful and most importantly,the staff are always very friendly and polite. I hope this continues because HMV have always been a place of quality.
2026年6月13日
hmv (UK) - Cardiff からの回答
Hi Martin
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
How can I review an item that I have…
How can I review an item that I have not received and have had zero communication about since it was supposedly dispatched 7 days ago. Very poor indeed.
2026年6月10日
hmv (UK) - Cardiff からの回答
Dear Mr Taylor,
Thank you for your review.
We are sorry to hear of the delay with your click and collect order. Looking into this further, we are pleased to see that your Click and Collect order from hmv.com has now arrived at the hmv Cardiff store and is available for collection at your convenience.
Please take a copy of your order confirmation email with you when visiting the store, and a member of staff at the till will be happy to assist you further.
Many Thanks
hmv (UK) - Cardiff からの回答
Hi Mr
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Now CD
Very good service. Ordered and as available to collect two days later. No problems at all
2026年5月24日
hmv (UK) - Cardiff からの回答
Hi Emma
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Easy to navigate web site..
Easy to navigate web site, competitive prices, free to click and collect
2026年5月15日
hmv (UK) - Cardiff からの回答
Hi Joo,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
hmv (UK) - Cardiff からの回答
Hi kirk
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very prompt delivery.
2026年5月4日
hmv (UK) - Cardiff からの回答
Hi Elizabeth
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I ordered a 4K disc and it was…
I ordered a 4K disc and it was dispatched on the 24th April for collection at HMV Cardiff, it has not arrived, I went into the store and asked if it was in, the staff did not look for it just told me it was shown as dispatched. I'm not impressed.
2026年5月1日
hmv (UK) - Cardiff からの回答
Hi Huw
Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you further.
Pleasant shopping experience with very…
Pleasant shopping experience with very helpful staff
2026年4月22日
hmv (UK) - Cardiff からの回答
Hi Steve
Thank you for leaving a 5-star review! We pride ourselves on offering our customers the best experience, and we’re so pleased to hear this has paid off.
See you soon :-)
I placed my order at your Cardiff…
I placed my order at your Cardiff store. The staff were most helpful and did not make me think that my request was in any way a chore.
2026年4月26日
hmv (UK) - Cardiff からの回答
Hi Robert
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Easy to order and delivery was fast
Easy to order and delivery was fast. Packaging was good.
2025年12月1日
hmv (UK) - Cardiff からの回答
Hello Jeni
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Totally recommend buying from HMV
Sold out item initially when purchased with the promise of posting out as soon as stock arrived. Not too long to wait. Very happy with overall process.
Daughter over the moon with Gorillaz collectors CD. Really cool edition.
2026年4月21日
hmv (UK) - Cardiff からの回答
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Why I love HMV So much
I love HMV So much. I see loads of Target exclucive Vinyl and CD from America, and I feel so bummed as I love collecting. But I soon learnt about H.M.V (His Master's Voice) a basic UK equivelent of the US Target and is probably actually more better too. I have done shopping in H.M.V multiple times, in December 2025 when I bought the 'K-pop demon hunters' H.M.V exclucive box set, then in January when I bought not one, not two but 3 CD's. Olivia Dean 'The Art Of Loving' Dua Lipa 'Radical Optimism' and Myles Smith 'A Minute...' But my experiance buying the new Bruno Mars album 'The Romantic' on H.M.V exclucive white vinyl was amazing, I had pre-ordered it the weekend before Easter Holidays and it arrived when me and my family were away in London, luckily my uncle came and collected it before it got stolen (That would've been bad!) now I enjoy listening to it very much. I highly reccomend H.M.V to the next person starting a collection.
2026年4月11日
hmv (UK) - Cardiff からの回答
Hi Tal
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very good and professional
2026年3月31日
hmv (UK) - Cardiff からの回答
Hi Dean,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Seamless transition from ordering to…
Seamless transition from ordering to collection of item.
Emails sent when item was despatched to when it was received in store.
Customer service was excellent.
2026年3月24日
hmv (UK) - Cardiff からの回答
Hi Dawn
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Album never arrived
I pre-ordered an album the night it was available. A week later I am still yet to receive my vinyl since it was delivered to the wrong house in a completely different area. DPD did an extremely poor job at delivering my album.
2026年3月27日
hmv (UK) - Cardiff からの回答
Hi Customer
Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused. We can see you have been in touch and we are assisting with this.
hmv (UK) - Cardiff からの回答
Hi Janet
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
easy to place order and quick delivery
2026年3月25日
hmv (UK) - Cardiff からの回答
Hi Linda,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
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