The customer service was brilliant and I found them very helpful when I was looking for a certain CD, it wasn't in store but then I was told It could be ordered. The CD arrived within a few days
企業が回答しました
所在地
所在地を変更Unit 12, The Lanes, CA3 8NT Carlisle, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Fantastic branch lots of items in store. Fantastic friendly and helpful staff found items for us as its a large store Will definitely go again
企業が回答しました
I’ve had brilliant experiences with the Carlisle HMV, both in store and with Funko Pop pre-orders. The staff are always welcoming, helpful, and really know their stuff. Every time I’ve visited,... もっと見る
企業が回答しました
Knowledge from the staff was amazing. Genuine interest in my love for music. Had conversation about how music of all genres can stir up memories especially of your teenage years. Ten out of ten.
企業が回答しました
企業情報
hmv (UK) - Carlisle について
当該企業による記述
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
当該企業による記述
- home of entertainment since 1921
連絡先
Unit 12, The Lanes, CA3 8NT, Carlisle, 英国
4.8
優良
142件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
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この企業のTrustpilot 利用方法
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hmv (UK) - Carlisle からの回答
Hi Jose
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
They were closed due to tech issues and…
They were closed due to tech issues and still opened the door for my collection.
2025年7月9日
hmv (UK) - Carlisle からの回答
Hi Michelle
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
hmv (UK) - Carlisle からの回答
Hi
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Wide range of titles to choose from at…
Wide range of titles to choose from at very affordable prices. Good service with almost overnight delivery for online purchases.
Love it. Good job.
2025年5月31日
hmv (UK) - Carlisle からの回答
Hi Warren
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Doncaster store
Ordered funko pop at Doncaster store for delivery to Carlisle. The person in Store ordered incorrect funko pop and by the time I got a email I was unable to change it as it had already been despatched. When went to Carlisle store to collect and ask for a refund they said that they were unable to do, either had to go back to Doncaster or had to change for something else??? It was not my fault that the incorrect item had been ordered by the Doncaster staff but HMV Carlisle would not give me a refund even though item was intact and I had a receipt - I will never order anything from HMV again as I now have a product that I already have
2025年5月25日
hmv (UK) - Carlisle からの回答
Hi Mb
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Staff were great
Staff were great, store is very welcoming and fun to browse. Will always choose HMV for my physical media!
2025年5月8日
hmv (UK) - Carlisle からの回答
Hi Sean
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
hmv (UK) - Carlisle からの回答
Hi Jonathan
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
hmv=happy me happy me=morehmv
2025年3月22日
hmv (UK) - Carlisle からの回答
Hi William
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
hmv (UK) - Carlisle からの回答
Hi
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
hmv (UK) - Carlisle からの回答
Hi Melanie
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
HMV Carlisle has friendly and helpful…
HMV Carlisle has friendly and helpful staff who provide excellent customer service, including quickly arranging home delivery for out-of-stock items. However, the store's layout feels cluttered and overwhelming, making it hard to navigate, especially for parents with prams or those with mobility challenges. While the product range is good and service efficient, the shopping experience could be improved by better organization. Overall, an average experience.
2025年1月30日
自発的なレビュー
hmv (UK) - Carlisle からの回答
Hi Customer
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn those last stars from you next time ;-)
Have a great day!
Great help in store and the ordered…
Great help in store and the ordered item then arrived really quickly!
2025年1月27日
hmv (UK) - Carlisle からの回答
Hi Sarah
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Ordered from in-store
Ordered from in-store, helpful staff, item arrived on time, and as described, item was ordered for daughter birthday, she loves it.
2025年1月17日
hmv (UK) - Carlisle からの回答
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Unexpected bank charge from hmv.com
Prices were reasonable and the deals on offer are excellent. Although i did receive an unexpected bank charge from hmv.com of £102.98.
2025年1月8日
hmv (UK) - Carlisle からの回答
Hi James
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Quick and efficient service and package…
Quick and efficient service and package arrived in perfect condition
2025年1月2日
hmv (UK) - Carlisle からの回答
Hello
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
It was quick and easy
It was quick and easy, as product was not in store it was ordered in for me, really quick service, Russ was the assistant
2024年12月23日
hmv (UK) - Carlisle からの回答
Hi Dianne
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
hmv (UK) - Carlisle からの回答
Hi StevenMilne
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Came before Xmas witch was good
2024年12月22日
hmv (UK) - Carlisle からの回答
Hello Kdw
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Great friendly service
2024年12月21日
hmv (UK) - Carlisle からの回答
Hi Chris
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
hmv (UK) - Carlisle からの回答
Hi MR
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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