I wanted to thank you to a lovely retailer who works in Cheltenham HMV her name is Snow , wonderful service , so friendly and helpful. Witnessed her being verbally abused by another customer she hand... もっと見る
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所在地
所在地を変更28-29 Regent Arcade, GL50 1JZ Cheltenham, GB
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help always there. had to order an album saturday afternoon arrived to my home monday early afternoon. thank you
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Super helpful and friendly! Was looking for something that was released a few days before and asked about it to the helpful goth-rocker working there. They didn't have what I was looking for in store... もっと見る
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Received email telling me my item was dispatched 28/11. By 10/12 still no sign of in store arrival. No further communication. Can't find a way to easily query or chase up order. After receiving th... もっと見る
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企業情報
hmv (UK) - Cheltenham について
当該企業による記述
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
当該企業による記述
- home of entertainment since 1921
連絡先
28-29 Regent Arcade, GL50 1JZ, Cheltenham, 英国
4.8
優良
281件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Easy to order in store for home…
Easy to order in store for home delivery. Staff were helpful
2026年1月3日
hmv (UK) - Cheltenham からの回答
Hi Mrs
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Excellent service
We wanted a DVD for our son and your staff member knew where to look and found us the one remaining copy! Great service.
2026年1月18日
hmv (UK) - Cheltenham からの回答
Hi Johanna
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
hmv (UK) - Cheltenham からの回答
Hi Richard,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Such a friendly and welcoming…
Such a friendly and welcoming atmosphere, the employees are helpful and chatty, and I always manage to find everything I need from gifts to treats for myself
2026年1月19日
hmv (UK) - Cheltenham からの回答
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The gentleman who served us went above…
The gentleman who served us went above and beyond to help.
2026年1月17日
hmv (UK) - Cheltenham からの回答
Hi Yvette
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I had a faulty Album delivered
I had a faulty Album delivered - not HMV’s fault - but they helped solve it very quickly both online and in store.
When things go wrong, it’s how people try to resolve the issue that makes all the difference.
2026年1月17日
hmv (UK) - Cheltenham からの回答
Hi NORTERN1
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
They were very friendly and very quick…
They were very friendly and very quick posting my item. to me I would recommend them to anyone Cheltenham hmv
2026年1月16日
hmv (UK) - Cheltenham からの回答
Hi Mark,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
hmv (UK) - Cheltenham からの回答
Hello Gareth
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Good efficient service
2025年12月27日
hmv (UK) - Cheltenham からの回答
Hi Siskin
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Staff were extremely knowledgeable
Staff were extremely knowledgeable, friendly and helpful. Nice talking to a human being and great shopping experience.
2025年12月9日
hmv (UK) - Cheltenham からの回答
Hi Tony
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Christmas shopping
Shopping for extra Christmas presents. Found everything we needed & friendly staff at tills.
2025年12月19日
hmv (UK) - Cheltenham からの回答
Hi Jackie
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
From ordering from you and it being…
From ordering from you and it being delivered the service was excellent. Thank you very much
2025年12月16日
hmv (UK) - Cheltenham からの回答
Hi Sandra
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Christmas gift
Happy with my purchase it’s for my grandson for Christmas, so not opened yet. I was a little worried about receiving in time for Christmas but it was not a problem
2025年12月11日
hmv (UK) - Cheltenham からの回答
Hello Elaine
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Helpful happy staff
2025年12月8日
hmv (UK) - Cheltenham からの回答
This is what makes us hmv Jane, so thank you for shopping with us and your 5 stars!
Easy ordering on line and prompt…
Easy ordering on line and prompt delivery to Cheltenham store
2025年12月5日
hmv (UK) - Cheltenham からの回答
Hi Mrs
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great customer service
Really helpful and assisted me getting a replacement for a damaged vinyl delivered to my home.
2025年12月5日
hmv (UK) - Cheltenham からの回答
Hi C
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
People so helpful and polite
2025年12月5日
hmv (UK) - Cheltenham からの回答
Hi Keith
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
hmv (UK) - Cheltenham からの回答
Hi Mike
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Very satisfied customer
Superb service from the two members of staff that helped me with my purchase and the delivery was very quick arriving. Thank you Cheltenham, especially ALEX..
2025年11月18日
hmv (UK) - Cheltenham からの回答
Hi
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The guys in the shop were so helpful as…
The guys in the shop were so helpful as we were surprised and confused our order had been split, and only one part was ready to collect initially. The shop assistants couldn’t have been more helpful and reassuring that the outstanding records would arrive, and they did.
2025年11月22日
hmv (UK) - Cheltenham からの回答
Hello Helen,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
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