Recently purchased Project Hail Mary 4k from HMV in Colchester. Got home but on closer inspection the packaging was damaged. Took it back to the store and instantly replaced. Would like to thank Ellio... もっと見る
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所在地
所在地を変更7 Culver Square Shopping Centre, CO1 1WF Colchester, GB
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1 item of my multi buy on-line order was out of stock awaiting new stock. However when i picked up other part of the order in store , missing item was in stock. There is no system for releasing stock... もっと見る
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I always enjoy going into HMV in Colchester because the staff are so friendly, informative, knowledgeable and extremely helpful. I'm on first name terms with Elliott which makes shopping more pleasure... もっと見る
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Ordered a huge book (Iron Maiden - Infinite Dreams) from the HMV in Colchester to be delivered to me on the west coast of Scotland. Delivery was very speedy and the book arrived in perfect condition.... もっと見る
企業が回答しました
企業情報
hmv (UK) - Colchester について
当該企業による記述
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
当該企業による記述
- home of entertainment since 1921
連絡先
7 Culver Square Shopping Centre, CO1 1WF, Colchester, 英国
4.8
優良
261件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
do not use click and collect
used the click and collect option for the first time and it was a disaster. i ordered something at the start of december for one of my friends and decided to go with the click and collect option, all was going well and it was dispatched fairly quickly. however, it states the order should arrive in store within 2-5 days, once it got to 10 days without any updates i started to get worried. i visited the shop to enquire about my order, a man behind the till checked my order and said it has been dispatched but that was it, he said if it didn’t arrive by christmas i would get a full refund. i was in town the next day so i decided to go in again and buy the present and ask for a refund for my order as it was now in stock in store and there was less than a week until christmas. i was served by another worker and they also checked my order for me, they said that my order had been there for 6 days and they had sent me an email! i did not receive an email and i still have not, and if it had been there for almost a week why wasn’t i given it the day prior when i asked about it? the worker was actually quite rude to me about it and made it seem like i was to blame, i felt extremely uncomfortable.
2023年12月13日
hmv (UK) - Colchester からの回答
Hi Alice
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
hmv (UK) - Colchester からの回答
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
hmv (UK) - Colchester からの回答
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Click and collect worked a treat
Click and collect worked a treat, got email updates every step of the way and picked up item the day before it was supposed to be released!
2023年12月20日
hmv (UK) - Colchester からの回答
Hi David
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
CD delivered to store quickly
Ordering was easy and I didn't need to wait long for my CD with click and collect. Was well packaged.
2023年12月12日
hmv (UK) - Colchester からの回答
Hi Freya
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The assistant was helpful and delivery…
The assistant was helpful and delivery was excellent. Very good service.
2023年12月15日
hmv (UK) - Colchester からの回答
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The staff at hmv colchester were very…
The staff at hmv colchester were very helpful and I received my order with no problems
2023年12月14日
hmv (UK) - Colchester からの回答
Hello Andrea
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Rude employee
when I arrived I went to the checkout to pick up my order there was no one there so I waited then I saw one of your colleagues I asked if anyone was serving and his reply was I’m coming round now not in a nice way either I found him very rude colleagues like that need retraining on how to talk to customers
2023年12月14日
hmv (UK) - Colchester からの回答
Hi Ruth
Thanks for leaving us a review. So that we can look into this fully Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Kind regards
Very satisfied
The website was easy to navigate. Item was quickly available to collect from branch. Securely packaged. Pleasant staff.
2023年12月13日
hmv (UK) - Colchester からの回答
Hi
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Fast delivery
From the online website, which was easy to use and I found the items I required quickly, and payment was straightforward. I was kept upto.date on delivery dates and times, which was very helpful, so I could be at home. The items arrived in excellent condition, and were well wrapped up.
2023年12月9日
hmv (UK) - Colchester からの回答
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Helpful and friendly staff
2023年12月6日
hmv (UK) - Colchester からの回答
Hi Daisy
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
The shop personnel ordering were great.
2023年11月25日
hmv (UK) - Colchester からの回答
Hi Mark
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
delivered on time with a smile
2023年11月30日
hmv (UK) - Colchester からの回答
Hi Braintree
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
hmv (UK) - Colchester からの回答
Hello Susan,
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Very quick delivery!!
2023年11月14日
hmv (UK) - Colchester からの回答
Hi Cassie
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The staff member that served me was…
The staff member that served me was friendly and very helpful
2023年11月10日
hmv (UK) - Colchester からの回答
Hello Donna
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
The nostalgic Gene Pitney arrival
the staff were very helpful and my c.d arrived on the specified date. Thank you.
2023年11月7日
hmv (UK) - Colchester からの回答
Hi Shirley
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellant.
2023年11月6日
hmv (UK) - Colchester からの回答
Hello Jackie
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Brilliant thank u 🙂🙂
2023年11月3日
hmv (UK) - Colchester からの回答
Hi Michelle Haywood
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
HMV Colchester fell well below my…
HMV Colchester fell well below my expectations today 03/1123 . The sales staff couldn’t give me a time when a delivery to the store would be made regarding a new release which due out today . Whether the issue was with the supplier or not , it’s not really my problem as a customer , and the staff serving me were really unhelpful and bordering on rude saying I should have ordered online rather than trying to purchase at the store .Needless to say I will not be returning and will make future purchases online . I would have thought HMV would want to encourage people to use the store , otherwise what’s the point of having it .
2023年11月3日
自発的なレビュー
hmv (UK) - Colchester からの回答
Hello,
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion. Please note that our store staff members are not privy to the specific time of delivery for specific stock items, including those due for release on that day. Unfortunately, as these delays are out of our direct control, we have limited visibility into the reasons behind them.
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