Recently purchased Project Hail Mary 4k from HMV in Colchester. Got home but on closer inspection the packaging was damaged. Took it back to the store and instantly replaced. Would like to thank Ellio... もっと見る
企業が回答しました
所在地
所在地を変更7 Culver Square Shopping Centre, CO1 1WF Colchester, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
1 item of my multi buy on-line order was out of stock awaiting new stock. However when i picked up other part of the order in store , missing item was in stock. There is no system for releasing stock... もっと見る
企業が回答しました
I always enjoy going into HMV in Colchester because the staff are so friendly, informative, knowledgeable and extremely helpful. I'm on first name terms with Elliott which makes shopping more pleasure... もっと見る
企業が回答しました
Ordered a huge book (Iron Maiden - Infinite Dreams) from the HMV in Colchester to be delivered to me on the west coast of Scotland. Delivery was very speedy and the book arrived in perfect condition.... もっと見る
企業が回答しました
企業情報
hmv (UK) - Colchester について
当該企業による記述
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
当該企業による記述
- home of entertainment since 1921
連絡先
7 Culver Square Shopping Centre, CO1 1WF, Colchester, 英国
4.8
優良
261件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
hmv (UK) - Colchester からの回答
Hi Miss Withnell
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Fantastic delivery service
Fantastic delivery service, cd came the next day with standard delivery
2024年2月20日
hmv (UK) - Colchester からの回答
Hi Customer
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
I found the customer services brilliant…
I found the customer services brilliant from everyone who tried to help, everyone is super friendly and my order came in nice and quick :), very happy
2024年2月15日
hmv (UK) - Colchester からの回答
Hi Tim
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
It was delivered to store on time
It was delivered to store on time, constant updates along the way. Did what I expected which is actually no longer standard for all companies - And didn't charge me to deliver to store!
2024年2月6日
hmv (UK) - Colchester からの回答
Hi Lewis
Thank you for leaving a 5-star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very helpful staff at Colchester branch…
Very helpful staff at Colchester branch , great and ordered display of LO albums and secure and prompt delivery of items ordered
2024年2月2日
hmv (UK) - Colchester からの回答
Hi Elise
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Good guideI…
Laura took me looking for any dvd I wanted that was in stock and explained my alternatives clearly and pleasantly
2024年2月3日
hmv (UK) - Colchester からの回答
Hi Peter
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The record turned up on the day of…
The record turned up on the day of release, daughter very happy
2024年1月31日
hmv (UK) - Colchester からの回答
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Very nice record player and radio I can…
Very nice record player and radio I can now play my record on. It has a nice sound to it , I am very happy with it
2024年1月26日
hmv (UK) - Colchester からの回答
Hello,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future. We hope you enjoy your vinyl player!
Cheers!
Waz ok taken to long tho
2024年1月25日
hmv (UK) - Colchester からの回答
Hello Ian
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
It was delivered on time but was damaged badly
It was delivered on time however, the vinyl that I had order had lots of damage done to it. It was pretty badly scraped and had a few chips in it which made the whole thing pretty unplayable.
2024年1月15日
hmv (UK) - Colchester からの回答
Hi Alexander
Thanks for leaving us a review, we are sorry to hear that your item arrived damaged. We take great care in the packing of our orders to reduce the risk of damage occurring during transit, so it's disappointing to hear that we've been unsuccessful on this occasion.
So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible and we'll look into this on your behalf.
Product came in perfect condition and…
Product came in perfect condition and came quite quickly
2024年1月8日
hmv (UK) - Colchester からの回答
Hi Jodie,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent service all round.
2024年1月3日
hmv (UK) - Colchester からの回答
Hello Customer
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
The gentleman that helped us in store…
The gentleman that helped us in store was very knowledgeable and couldn’t have been more helpful
2024年1月5日
hmv (UK) - Colchester からの回答
Hello Deborah,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Excellent Click and Collect service.
Placing a Click and Collect order was straight forward, no problems.
Collecting from the Colchester store was also straight forward and the staff were efficient, courteous and helpful.
2023年12月19日
hmv (UK) - Colchester からの回答
Hello Rob
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Ordered easily on line
Ordered easily on line, received an email to pick up. Simple process.
2023年12月27日
hmv (UK) - Colchester からの回答
Hi Claire
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Never would I recommend or use hmv…
Never would I recommend or use hmv again.. the hassle we had as you’ll see from the notes was unbearable.. I would honestly look at reconstructing the click and collect service..
2023年12月30日
hmv (UK) - Colchester からの回答
Hi Gerry
Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused. We can see you have been in touch and we have advised you on how Click & Collect works.
Kind regards
Ordered items before the Christmas…
Ordered items before the Christmas deadline for the items to be delivered before Christmas and only 3 of the 5 items arrived without a explanation as to why. Was not the store at fault and the service I received from the colchester store they were very professional and apologetic.
The online website was the source that did me wrong.
2023年12月26日
hmv (UK) - Colchester からの回答
Dear Paul,
Thanks for leaving us a review, we are sorry to hear about the delay with part of your order, apologies for any disappointment caused. The remainder of your recent Click and Collect order from hmv.com has now arrived at the hmv store and is available for collection at your convenience.
Kind regards.
Online DVD purchase.
Ordered item close to xmas, delivery was very prompt to my local store, product was competitively priced, whole process was easy, straight forward & efficient.
2023年12月26日
hmv (UK) - Colchester からの回答
Hi Catherine
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very helpful staff
Very helpful staff. Vinyl arrived at the store on the specified date. I was kept informed all the way along.
2023年12月16日
hmv (UK) - Colchester からの回答
Hi Mr Smith
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
hmv (UK) - Colchester からの回答
Hi Carol,
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。