I love this shop. It’s my favourite shop in Ocean Terminal, Leith. I buy books, DVDs and recently purchased the new Rolling Stones album, ‘Foreign Tongues.’ Whenever I go in the staff are helpful and... もっと見る
企業が回答しました
所在地
所在地を変更Unit LSU2, Ocean Terminal Shopping Centre, EH6 6JJ Edinburgh, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
Helpful staff. Prompt attention. Item ordered in store. Clear communication via email. Item in store for collection within good timeframe. Thank you
企業が回答しました
Communication is the key, Pre Order, Pay, Await your collection email, Collect, Other companies should take note. Two more pick ups ready to collect, See you soon for more Pre Orders. Thank you HMV
企業が回答しました
A new 4k release ordered prior to issue. Arrived for collection at the Ocean Terminal store on the re lease date. As usual well packaged and notified by staff. First class service from a good team.
企業が回答しました
企業情報
hmv (UK) - Edinburgh Ocean Terminal について
当該企業による記述
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
当該企業による記述
- home of entertainment since 1921
連絡先
Unit LSU2, Ocean Terminal Shopping Centre, EH6 6JJ, Edinburgh, 英国
4.6
優良
147件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Assistant was VERY helpful
Assistant was VERY helpful, (EMER 1) when ordering. Also manager when I collected my order.
2026年8月1日
hmv (UK) - Edinburgh Ocean Terminal からの回答
Hello Derrick
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our Edinburgh Ocean Terminal store and the colleague you mentioned will be delighted to read this too. We’ll pass this onto the store manager to pass on the good news!
Thanks for shopping with hmv, see you again soon :-)
hmv (UK) - Edinburgh Ocean Terminal からの回答
Hi Danielle
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Good collection in store experince
Delivery fast, collection at store convenient and staff on store friendly.
2026年7月17日
hmv (UK) - Edinburgh Ocean Terminal からの回答
Hi Catherine
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Helpful staff.
Helpful staff.
Prompt attention.
Item ordered in store.
Clear communication via email.
Item in store for collection within good timeframe.
Thank you
2026年7月17日
hmv (UK) - Edinburgh Ocean Terminal からの回答
Hello K
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
We were supposed to go and collect our…
We were supposed to go and collect our order and my daughter was hoping to meet December 10 unfortunately we received an email to tell us that the time had moved to 4pm which meant we couldn’t attend. Bad service and bad organisation. Money wasted!
2026年7月14日
hmv (UK) - Edinburgh Ocean Terminal からの回答
Hi susan
Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you further.
I love this shop
I love this shop. It’s my favourite shop in Ocean Terminal, Leith. I buy books, DVDs and recently purchased the new Rolling Stones album, ‘Foreign Tongues.’ Whenever I go in the staff are helpful and friendly and are always willing to check to see if a film is available on DVD.
2026年7月10日
hmv (UK) - Edinburgh Ocean Terminal からの回答
Hi Irena
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The staff are always friendly and…
The staff are always friendly and smiling. Always great to have a quick chat about upcoming film releases with lovers if film like myself.
2026年6月24日
hmv (UK) - Edinburgh Ocean Terminal からの回答
Hello Andrew,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
hmv (UK) - Edinburgh Ocean Terminal からの回答
Hello James
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Very helpful staff
Staff were very helpful as i couldn't find what i was looking for instore, so the staff member ordered it for me and i was able to pick it up within a couple of days.
2026年6月8日
hmv (UK) - Edinburgh Ocean Terminal からの回答
Hi Carole
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Usual first class in-store ordering service
A new 4k release ordered prior to issue. Arrived for collection at the Ocean Terminal store on the re lease date. As usual well packaged and notified by staff. First class service from a good team.
2026年5月22日
hmv (UK) - Edinburgh Ocean Terminal からの回答
Hi AL
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Staff were above and beyond…
Staff were above and beyond helpful..couldn't be any more interactive and friendly.
2026年5月20日
hmv (UK) - Edinburgh Ocean Terminal からの回答
Hi!
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Excellent service and products
2026年5月11日
hmv (UK) - Edinburgh Ocean Terminal からの回答
Hi Elaine
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Delivered quickly
Helpful and friendly staff I ordered a blue ray disc the order was completed very quickly delivered just as quickly
2026年3月28日
hmv (UK) - Edinburgh Ocean Terminal からの回答
Hi morris
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Never had any problems with hmv
Never had any problems with hmv. Customer service is always amazing
2026年2月22日
hmv (UK) - Edinburgh Ocean Terminal からの回答
Hello Conti
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Leigh Anne album signing
Everyone was very kind and helpful. Served by Stuart who was lovely.
2026年2月23日
hmv (UK) - Edinburgh Ocean Terminal からの回答
Hi Belle
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
hmv (UK) - Edinburgh Ocean Terminal からの回答
Hello Charlene,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
The store at ocean Terminal ,Leith
The manager of the Ocean Terminal shop could not have been more helpful, as is the other staff members
2026年2月22日
hmv (UK) - Edinburgh Ocean Terminal からの回答
Hi there,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Communication is the key
Communication is the key, Pre Order, Pay, Await your collection email, Collect, Other companies should take note. Two more pick ups ready to collect, See you soon for more Pre Orders. Thank you HMV
2026年2月20日
hmv (UK) - Edinburgh Ocean Terminal からの回答
Hi Stuart
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I was in collecting an album I'd…
I was in collecting an album I'd ordered in store last week and as per previous visit the staff member was friendly and on this visit the guy displayed a interest in my rekindled love for music on vinyl.
2026年2月5日
hmv (UK) - Edinburgh Ocean Terminal からの回答
Hello Gordon
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
hmv (UK) - Edinburgh Ocean Terminal からの回答
Hi Clark,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
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