Communication is the key, Pre Order, Pay, Await your collection email, Collect, Other companies should take note. Two more pick ups ready to collect, See you soon for more Pre Orders. Thank you HMV
企業が回答しました
所在地
所在地を変更Unit LSU2, Ocean Terminal Shopping Centre, EH6 6JJ Edinburgh, GB
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レビュアーのコメントを見てみましょう
Staff were above and beyond helpful..couldn't be any more interactive and friendly.
企業が回答しました
E-tickets would have been handy On arrival at HMV we had to enter the venue first to collect tickets and purchases, which was easy enough, but it would have been good if we could just join the queu... もっと見る
企業が回答しました
Very helpful staff in the store at Ocean Terminal who ordered the turntable as it had sold out in store. Delivery on time using a delivery company that bring it to your door not leave it outside a bui... もっと見る
企業が回答しました
企業情報
hmv (UK) - Edinburgh Ocean Terminal について
当該企業による記述
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
当該企業による記述
- home of entertainment since 1921
連絡先
Unit LSU2, Ocean Terminal Shopping Centre, EH6 6JJ, Edinburgh, 英国
4.7
優良
137件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Staff were above and beyond…
Staff were above and beyond helpful..couldn't be any more interactive and friendly.
2026年5月20日
hmv (UK) - Edinburgh Ocean Terminal からの回答
Hi!
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Excellent service and products
2026年5月11日
hmv (UK) - Edinburgh Ocean Terminal からの回答
Hi Elaine
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Delivered quickly
Helpful and friendly staff I ordered a blue ray disc the order was completed very quickly delivered just as quickly
2026年3月28日
hmv (UK) - Edinburgh Ocean Terminal からの回答
Hi morris
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Never had any problems with hmv
Never had any problems with hmv. Customer service is always amazing
2026年2月22日
hmv (UK) - Edinburgh Ocean Terminal からの回答
Hello Conti
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Stuart at the Ocean Terminal store is…
Stuart at the Ocean Terminal store is one of the most friendly and knowledgeable people I have met
It's great to meet someone so knowledgeable about films and tv
2026年3月16日
hmv (UK) - Edinburgh Ocean Terminal からの回答
Hello Mr
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our Edinburgh Ocean Terminal store and the colleague you mentioned will be delighted to read this too. We’ll pass this onto the store manager to pass on the good news!
Thanks for shopping with hmv, see you again soon :-)
Leigh Anne album signing
Everyone was very kind and helpful. Served by Stuart who was lovely.
2026年2月23日
hmv (UK) - Edinburgh Ocean Terminal からの回答
Hi Belle
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
hmv (UK) - Edinburgh Ocean Terminal からの回答
Hello Charlene,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
The store at ocean Terminal ,Leith
The manager of the Ocean Terminal shop could not have been more helpful, as is the other staff members
2026年2月22日
hmv (UK) - Edinburgh Ocean Terminal からの回答
Hi there,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Communication is the key
Communication is the key, Pre Order, Pay, Await your collection email, Collect, Other companies should take note. Two more pick ups ready to collect, See you soon for more Pre Orders. Thank you HMV
2026年2月20日
hmv (UK) - Edinburgh Ocean Terminal からの回答
Hi Stuart
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I was in collecting an album I'd…
I was in collecting an album I'd ordered in store last week and as per previous visit the staff member was friendly and on this visit the guy displayed a interest in my rekindled love for music on vinyl.
2026年2月5日
hmv (UK) - Edinburgh Ocean Terminal からの回答
Hello Gordon
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
hmv (UK) - Edinburgh Ocean Terminal からの回答
Hi Clark,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The usual excellent service
As usual, ordered at Ocean Terminal, Edinburgh. Courteous, first class ordering service. Kept fully up-to-date with progress. Item always arrives promptly when dispatched and is awaiting my collection.
2026年1月21日
hmv (UK) - Edinburgh Ocean Terminal からの回答
Hi AL
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Ordered for collection
Ordered for collection. No fuss and easy to navigate. Product as expected
2025年11月22日
hmv (UK) - Edinburgh Ocean Terminal からの回答
Hi Linda
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
hmv (UK) - Edinburgh Ocean Terminal からの回答
Hi Joan
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
hmv (UK) - Edinburgh Ocean Terminal からの回答
Hi Annie
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Ordered a CD for my mum
Ordered a CD for my mum - one of her “old” favourites. Delivered within 3 days and she was so happy with it.
2025年11月2日
hmv (UK) - Edinburgh Ocean Terminal からの回答
Hello Suzanne
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
The Manager is second to none
The Manager is second to none , he spent sometime with my wife and I helping us choose a turntable , can't thank him enough
2025年10月30日
hmv (UK) - Edinburgh Ocean Terminal からの回答
Hi Robert
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
hmv (UK) - Edinburgh Ocean Terminal からの回答
Hi Moira
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
I ordered a DVD,on the 3rd of October
I ordered a DVD,on the 3rd of October, they took ages to email me to say it was ready to collect. Then I returned to work from days off,so asked for when it was ready, could it be delivered (my house is around the corner from the store I ordered it from)and all I've had is emails over the past few days either asking me to double check my details to see if I made a mistake with the store I ordered it from, or asking for the order's number. I have sent several screenshots of my order and receipt, yet still receiving emails asking the same questions. I work 12hr shifts from 7am to 7pm,and it's difficult to catch my local store,that is why I asked for it to be delivered. Now I just want my money back. The irony is I came in the shop on my last day off and bought a copy for my daughter, so I know the local HMV store had plenty of copies of it.Not pleased at all,will not shop at HMV again.
2025年10月12日
hmv (UK) - Edinburgh Ocean Terminal からの回答
Hi Andrew
Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you further.
hmv (UK) - Edinburgh Ocean Terminal からの回答
Hi Carol
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
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