I love this shop. It’s my favourite shop in Ocean Terminal, Leith. I buy books, DVDs and recently purchased the new Rolling Stones album, ‘Foreign Tongues.’ Whenever I go in the staff are helpful and... もっと見る
企業が回答しました
所在地
所在地を変更Unit LSU2, Ocean Terminal Shopping Centre, EH6 6JJ Edinburgh, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Helpful staff. Prompt attention. Item ordered in store. Clear communication via email. Item in store for collection within good timeframe. Thank you
企業が回答しました
Communication is the key, Pre Order, Pay, Await your collection email, Collect, Other companies should take note. Two more pick ups ready to collect, See you soon for more Pre Orders. Thank you HMV
企業が回答しました
A new 4k release ordered prior to issue. Arrived for collection at the Ocean Terminal store on the re lease date. As usual well packaged and notified by staff. First class service from a good team.
企業が回答しました
企業情報
hmv (UK) - Edinburgh Ocean Terminal について
当該企業による記述
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
当該企業による記述
- home of entertainment since 1921
連絡先
Unit LSU2, Ocean Terminal Shopping Centre, EH6 6JJ, Edinburgh, 英国
4.6
優良
147件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Your staff were pleasant and helpful
Your staff were pleasant and helpful, and the order I placed was available in good time. On collection, they were again very helpful. There were no difficulties at all.
2025年4月5日
hmv (UK) - Edinburgh Ocean Terminal からの回答
Hi Alan
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
hmv (UK) - Edinburgh Ocean Terminal からの回答
Hi Mr
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Edinburgh Ocean Terminal store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Ok shop. Nice staff.
2025年3月17日
hmv (UK) - Edinburgh Ocean Terminal からの回答
Hello SYLVESTER
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Great service.
2025年3月15日
hmv (UK) - Edinburgh Ocean Terminal からの回答
Hi David
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Pre-ordered
Pre-ordered, my money was paid when the Bluray became available and I picked up no with fuss.
2025年3月6日
hmv (UK) - Edinburgh Ocean Terminal からの回答
Hi
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
hmv (UK) - Edinburgh Ocean Terminal からの回答
Hi Alison
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Staff member was very helpfull cant…
Staff member was very helpfull cant fault HMV but was ordering a third replacement vinyl to replace two faulty copies and this one is faulty as well so will be returning it to the store as there must be a pressing fault with this vinyl
2025年1月27日
hmv (UK) - Edinburgh Ocean Terminal からの回答
Hi Alan
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
hmv (UK) - Edinburgh Ocean Terminal からの回答
Hi Mr
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
hmv (UK) - Edinburgh Ocean Terminal からの回答
Hi Diane
Thank you for taking the time to leave us a review. We are sorry to hear you did not receive your receipt, apologies for any disappointment caused. Please contact us at store.service@hmv.co.uk so we can assist you further.
Extremely helpful
Extremely helpful, knowledgeable, fun and managed to find what i was looking for
Thank you
2024年12月13日
hmv (UK) - Edinburgh Ocean Terminal からの回答
Hi Michelle
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Ordered two items
Ordered two items. Emailed to say DVD was ready for collection. When i collected it , it was the vinyl I ordered . I explained that my email said the DVD was ready for collection. I left and a week later still no email regarding my missing DVD. I called in and the DVD had been instore all week. Does not give me confidence to order online again.
2024年11月14日
hmv (UK) - Edinburgh Ocean Terminal からの回答
Hello Jean
We do apologise about the delay in receiving your order. This isn't the level of service we endeavour to offer and will work to improve this in future.
Click and collect
Click and collect. I use it regularly since shops can't stock everything. Always actioned promptly. Advised of dispatch and delivery to the store.
Staff always excellent.
2024年11月9日
hmv (UK) - Edinburgh Ocean Terminal からの回答
Hi Alex
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
hmv (UK) - Edinburgh Ocean Terminal からの回答
Hi Gary
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Excellent customer service!
General chat about movies, great person made me feel welcome, great atmosphere!
2024年11月3日
hmv (UK) - Edinburgh Ocean Terminal からの回答
Hi Jordan
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
hmv (UK) - Edinburgh Ocean Terminal からの回答
Hi Aiden
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
your service was fast and took only a…
your service was fast and took only a weeks do thank you 😊 I will use your service again
2024年10月12日
hmv (UK) - Edinburgh Ocean Terminal からの回答
Hi David
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
hmv (UK) - Edinburgh Ocean Terminal からの回答
Hi
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
hmv (UK) - Edinburgh Ocean Terminal からの回答
Hi natalie
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
hmv (UK) - Edinburgh Ocean Terminal からの回答
Hi James
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
The young lady serving was very…
The young lady serving was very helpful. I was visiting the area and I normally buy online.
2024年8月23日
hmv (UK) - Edinburgh Ocean Terminal からの回答
Hi Peter
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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