I love this shop. It’s my favourite shop in Ocean Terminal, Leith. I buy books, DVDs and recently purchased the new Rolling Stones album, ‘Foreign Tongues.’ Whenever I go in the staff are helpful and... もっと見る
企業が回答しました
所在地
所在地を変更Unit LSU2, Ocean Terminal Shopping Centre, EH6 6JJ Edinburgh, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
Helpful staff. Prompt attention. Item ordered in store. Clear communication via email. Item in store for collection within good timeframe. Thank you
企業が回答しました
Communication is the key, Pre Order, Pay, Await your collection email, Collect, Other companies should take note. Two more pick ups ready to collect, See you soon for more Pre Orders. Thank you HMV
企業が回答しました
A new 4k release ordered prior to issue. Arrived for collection at the Ocean Terminal store on the re lease date. As usual well packaged and notified by staff. First class service from a good team.
企業が回答しました
企業情報
hmv (UK) - Edinburgh Ocean Terminal について
当該企業による記述
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
当該企業による記述
- home of entertainment since 1921
連絡先
Unit LSU2, Ocean Terminal Shopping Centre, EH6 6JJ, Edinburgh, 英国
4.6
優良
147件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Ordered for collection
Ordered for collection. No fuss and easy to navigate. Product as expected
2025年11月22日
hmv (UK) - Edinburgh Ocean Terminal からの回答
Hi Linda
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
hmv (UK) - Edinburgh Ocean Terminal からの回答
Hi Joan
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
hmv (UK) - Edinburgh Ocean Terminal からの回答
Hi Annie
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Ordered a CD for my mum
Ordered a CD for my mum - one of her “old” favourites. Delivered within 3 days and she was so happy with it.
2025年11月2日
hmv (UK) - Edinburgh Ocean Terminal からの回答
Hello Suzanne
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
The Manager is second to none
The Manager is second to none , he spent sometime with my wife and I helping us choose a turntable , can't thank him enough
2025年10月30日
hmv (UK) - Edinburgh Ocean Terminal からの回答
Hi Robert
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
hmv (UK) - Edinburgh Ocean Terminal からの回答
Hi Moira
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
I ordered a DVD,on the 3rd of October
I ordered a DVD,on the 3rd of October, they took ages to email me to say it was ready to collect. Then I returned to work from days off,so asked for when it was ready, could it be delivered (my house is around the corner from the store I ordered it from)and all I've had is emails over the past few days either asking me to double check my details to see if I made a mistake with the store I ordered it from, or asking for the order's number. I have sent several screenshots of my order and receipt, yet still receiving emails asking the same questions. I work 12hr shifts from 7am to 7pm,and it's difficult to catch my local store,that is why I asked for it to be delivered. Now I just want my money back. The irony is I came in the shop on my last day off and bought a copy for my daughter, so I know the local HMV store had plenty of copies of it.Not pleased at all,will not shop at HMV again.
2025年10月12日
hmv (UK) - Edinburgh Ocean Terminal からの回答
Hi Andrew
Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you further.
hmv (UK) - Edinburgh Ocean Terminal からの回答
Hi Carol
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Brilliant staff and just a nice and…
Brilliant staff and just a nice and friendly service. Love HMV
2025年9月28日
hmv (UK) - Edinburgh Ocean Terminal からの回答
Hello Rich,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
hmv (UK) - Edinburgh Ocean Terminal からの回答
Hello AK
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
I always have a good experience with…
I always have a good experience with HMV wish there were more stores to go to. Miss them.
2025年9月7日
hmv (UK) - Edinburgh Ocean Terminal からの回答
Hi Susan
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
When we went to HMV in Ocean Terminal…
When we went to HMV in Ocean Terminal the people there were very friendly and very informative, they didn’t have the record I wanted in stock but ordered it for me and we collected it just a couple of days later, they were excellent
2025年8月28日
hmv (UK) - Edinburgh Ocean Terminal からの回答
Hi Ann
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
hmv (UK) - Edinburgh Ocean Terminal からの回答
Hi Lindsay
Thank you for taking the time to leave us a review.
We greatly appreciate you taking the time to let us know your suggestions. We’ve forwarded your email to the relevant Head Office department for their attention.
We pride ourselves on the service that we offer but we rely on customer feedback in order to move forward and keep improving. We would therefore like to thank you for taking the time to make us aware of your thoughts.
Click and collect = convenience
Competitive price for the product. I was kept well up to date on my order as it was processed.
2025年8月3日
hmv (UK) - Edinburgh Ocean Terminal からの回答
Hi Mike
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Very pleased with the service from HMV would definitely recommend as the delivery did come when it was supposed to thanks 👍
Very pleased with service from HMV would definitely recommend as the delivery did come when it was supposed to thanks 👍
2025年7月9日
hmv (UK) - Edinburgh Ocean Terminal からの回答
Hi customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
hmv (UK) - Edinburgh Ocean Terminal からの回答
Hi John
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
hmv (UK) - Edinburgh Ocean Terminal からの回答
Hi Lee
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
My go to record store
Great store with a great choice of vinyl albums, friendly helpful staff.
2025年4月19日
hmv (UK) - Edinburgh Ocean Terminal からの回答
Hello Andy
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
The service is very good
2025年4月6日
hmv (UK) - Edinburgh Ocean Terminal からの回答
Hello Tinghao
Thanks for leaving us a great review!
We were so pleased to read your comments and look forward to seeing you again soon.
Unfriendly Staff & no phone number…
Unfriendly Staff & no phone number connected to the shop worked.
2025年4月6日
hmv (UK) - Edinburgh Ocean Terminal からの回答
Hello Elaine
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
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