William and staff member at both stores in Fopp and HMV Oxford Street. Amazing achievement to assist me with the request. Best customer service advisor old school welcome and willing to provide that i... もっと見る
企業が回答しました
所在地
所在地を変更1 Earlham Street, Covent Garden, WC2H 9LL London, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I can honestly say the whole service could not have been better. Very efficient in putting the order through and making a reservation for it,to be picked up in store just a few days later. Was told by... もっと見る
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Everything went well! Online messaging quick and easy, items delivered (click & collect) faster than expected. Excellent service at the collection shop -even the man sweeping the floor as I came in... もっと見る
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Delivery was quick, but my order of two items was shipped in two parcels. When I collected it I was given one box that I assumed contained both items, but the second item wasn't there. I was forced to... もっと見る
企業が回答しました
企業情報
hmv (UK) - Fopp Covent Garden について
当該企業による記述
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
当該企業による記述
- home of entertainment since 1921
連絡先
1 Earlham Street, Covent Garden, WC2H 9LL, London, 英国
4.6
優良
181件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
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この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
workers were nice
workers were nice, was in a rush and pick up was quick the decor of the store was great and i want to go back when im able to loiter around and shop properly
2023年11月24日
hmv (UK) - Fopp Covent Garden からの回答
Hello Angela
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Good communication and prompt delivery
2023年11月17日
hmv (UK) - Fopp Covent Garden からの回答
Hi David
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
My experience with HMV is very good
My experience with HMV is very good. I was able to order what I needed to get and then have it delivered to my nearest store.
2023年11月13日
hmv (UK) - Fopp Covent Garden からの回答
Hi Daniel
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
hmv (UK) - Fopp Covent Garden からの回答
Hi Liam
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
The best service and organisation
Helpful. Friendly., knowledgeable..and more so than.anything..they sound interested..I lovecshopping with hmv/fopp..andbsomglad your moving back in.the Oxford street branch..hmv/fopp is a joy to walk in and shop there...your staff and store gers too marks..also love your deals..and hmv
card
2023年11月13日
hmv (UK) - Fopp Covent Garden からの回答
Hi Kevin
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Welcomed on entry to the shop.
Welcomed on entry to the shop.
Staff are helpful and knowledgeable.
I do end up spending too much whenever I visit.
2023年10月31日
hmv (UK) - Fopp Covent Garden からの回答
Hi Neil
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
hmv (UK) - Fopp Covent Garden からの回答
Hi Gary
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
The staff were warm and responsive
The staff were warm and responsive. The service quick and faultless.
2023年10月24日
hmv (UK) - Fopp Covent Garden からの回答
Hi Maria
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The staff was really helpful
The staff was really helpful, and kind.
The product arrived quite early.
Thanks a lot
😃😄
2023年10月4日
hmv (UK) - Fopp Covent Garden からの回答
Hello Natt
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Misleading options for online order collections.
It appeared my order was ready to collect but was not so travelled up London for nothing, though it was ready the next day I could not get up to collect it till 4 days later.
Also my Pulp Fiction order did not come with its sleeve, something I hope you will not mind me taking it off another one if I see it in the store so that one can be the one that hasn't got one but mine has.
You should have more options to deliver at local post offices as where I live has delivery problems and if not delivered gose to a awkward location where I have a post office just around the corner from me.
PLUS STOP USING WIRE FRAME ALARM TAGS ON EXPENCIVE COLLECTORS BOXSETS THAT DANAGES THE OUTSIDE OF THEM.
KEEP THEM BEHIND THE TILL OR USE DIFFERENT SIZED ALARM TAGGED SEE THROUGH BOXES KEEPING THEM UNDAMAGED.
2023年9月30日
hmv (UK) - Fopp Covent Garden からの回答
Hi Bethany
Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you further.
Kind regards
hmv (UK) - Fopp Covent Garden からの回答
Hi TM
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
hmv (UK) - Fopp Covent Garden からの回答
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
hmv (UK) - Fopp Covent Garden からの回答
Hi Tristan
Thank you for leaving a 5-star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Quick delivery service to the shop
Quick delivery service to the shop. Highly recommended. Thanks
2023年9月19日
hmv (UK) - Fopp Covent Garden からの回答
Hi Customer
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Gate place to
2023年9月5日
hmv (UK) - Fopp Covent Garden からの回答
Hi Nigel
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great service and very helpful staff…
Great service and very helpful staff who knew what they were doing.
2023年9月6日
hmv (UK) - Fopp Covent Garden からの回答
Hi Christopher
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
My Shop @ FOPP Experience
I love to purchase DVDs and CDs at Fopp Covent Garden. I'm age 73 years and a little, 'old fashioned,so a physical DVD or CD -- one I can hold -- is delightful!
Fopp staff are friendly and helpful.
Dagmar Lindsay
2023年9月1日
hmv (UK) - Fopp Covent Garden からの回答
Hi Dagmar
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
good delivery
It was a good delivery on my item and I don't live far just to pick up my item
2023年9月4日
hmv (UK) - Fopp Covent Garden からの回答
Hi Peter
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
hmv (UK) - Fopp Covent Garden からの回答
Hi JimP
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
hmv (UK) - Fopp Covent Garden からの回答
Hi Michael
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
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