William and staff member at both stores in Fopp and HMV Oxford Street. Amazing achievement to assist me with the request. Best customer service advisor old school welcome and willing to provide that i... もっと見る
企業が回答しました
所在地
所在地を変更1 Earlham Street, Covent Garden, WC2H 9LL London, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I can honestly say the whole service could not have been better. Very efficient in putting the order through and making a reservation for it,to be picked up in store just a few days later. Was told by... もっと見る
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Everything went well! Online messaging quick and easy, items delivered (click & collect) faster than expected. Excellent service at the collection shop -even the man sweeping the floor as I came in... もっと見る
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Delivery was quick, but my order of two items was shipped in two parcels. When I collected it I was given one box that I assumed contained both items, but the second item wasn't there. I was forced to... もっと見る
企業が回答しました
企業情報
hmv (UK) - Fopp Covent Garden について
当該企業による記述
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
当該企業による記述
- home of entertainment since 1921
連絡先
1 Earlham Street, Covent Garden, WC2H 9LL, London, 英国
4.6
優良
181件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Excellent service
The staff were very helpful in helping me to locate the vinyl that I was after. Really nice positive people
2023年8月26日
hmv (UK) - Fopp Covent Garden からの回答
Hi Tina
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Last time round at Fopp Covent Garden shop...
Last time round at Covent Garden shop on Shaftbury Avenue was nice; the service was top-class (Mark, you're a legend!); everyone was polite, dedicated, happy!
2023年8月13日
hmv (UK) - Fopp Covent Garden からの回答
Hi Eric
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
More visits to come.
Very effient service from the gentleman at the entrance who directed me downstairs to the guy at the counter that gave me my order. Less than 6 minutes from entering the building to leaving on a busy Saturday. Impressed is an understatement. Thank you.
2023年8月21日
hmv (UK) - Fopp Covent Garden からの回答
Hi Abdul
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I got one of the best* live albums of…
I got one of the best* live albums of all time via Fopp mail order, as album had sold out in store and it arrived within a few days
* joni mitchell @ newport 2022
2023年8月18日
hmv (UK) - Fopp Covent Garden からの回答
Hi Richard
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
hmv (UK) - Fopp Covent Garden からの回答
Hi Ailin
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
hmv (UK) - Fopp Covent Garden からの回答
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
hmv (UK) - Fopp Covent Garden からの回答
Hi Deniz
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
hmv (UK) - Fopp Covent Garden からの回答
Hi Bill
Thanks for getting in touch with such a positive 5-star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Great service
The assistant (Stuart?) super helpful, found the obscure item I wanted & ordered for me collected following week, thanks
2023年7月18日
hmv (UK) - Fopp Covent Garden からの回答
Hi Robin
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Great service from staff at Fopp Covent…
Great service from staff at Fopp Covent Garden & good communication about delivery of my purchase.
2023年7月21日
hmv (UK) - Fopp Covent Garden からの回答
Hi Sarah
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Terrible headphones quality
The headphones I purchased were very poor quality. I want a refund
2023年7月19日
hmv (UK) - Fopp Covent Garden からの回答
Hi Mohammed
Thank you for taking the time to leave us a review. We are sorry to hear about the issue with your recent order, please contaxt us at store.service@hmv.co.uk so we can assist you further.
Kind regards
staff and ease and availability of…
staff and ease and availability of item, which was sent to home address.
2023年7月2日
hmv (UK) - Fopp Covent Garden からの回答
Hi
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great store location and knowledgeable staff
Impressive selection of music and films in-store and always interesting book titles on offer - impossible to walk out empty-handed
2023年6月27日
hmv (UK) - Fopp Covent Garden からの回答
Hello Helen
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Delivered immediately.
2023年6月26日
hmv (UK) - Fopp Covent Garden からの回答
Hi Harry
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I will always buy from HMV to pay…
I will always buy from HMV to pay homage to my late father
2023年6月27日
hmv (UK) - Fopp Covent Garden からの回答
Hi Maurice
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
hmv (UK) - Fopp Covent Garden からの回答
Hello Michael
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Great service and speedy response
2023年6月13日
hmv (UK) - Fopp Covent Garden からの回答
Hi Keith
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Keeping you informed of your order
2023年6月6日
hmv (UK) - Fopp Covent Garden からの回答
Hi Elaine
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The record was warped along one edge
The record was warped along one edge, so I had to return it.
2023年5月29日
hmv (UK) - Fopp Covent Garden からの回答
Hi HAROLD
Thank you for taking the time to leave us a review. We are sorry to hear your item was damaged, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you with this.
Very good deals
Very good deals. Keep them on.Easy to pickup the order from the shop.
More shops in London.
2023年5月29日
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