HMV are and always be Absolutely Amazing. I have purchased from HMV for Decades, and will purchase from them for Decades more. Brilliant service, Second to none. Thank you so very very much H... もっと見る
企業が回答しました
所在地
所在地を変更11/13 Russel Way, Metrocentre, NE11 9YZ Gateshead, GB
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レビュアーのコメントを見てみましょう
On-line purchase, click & collect. Easy use of website, store locator. E-mailed when dispatched, e-mailed again once at store. No issues on pick up, polite,friendly staff, e-mailed receipt. Trouble fr... もっと見る
企業が回答しました
HMV continue to be one of the last high street retailers for physical media. I regularly go to pick up something every month now because they have what I'm looking for and at a competitive price. The... もっと見る
企業が回答しました
Brilliant service, good price, fast delivery. Has a great selection of top titles in film and music and also more specialist items. Fantastic store with a fabulous staff 5 stars ⭐️⭐️⭐️⭐️⭐️
企業が回答しました
企業情報
hmv (UK) - Gateshead について
当該企業による記述
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
当該企業による記述
- home of entertainment since 1921
連絡先
11/13 Russel Way, Metrocentre, NE11 9YZ, Gateshead, 英国
4.8
優良
275件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Excellent service friendly helpful staff
2026年1月14日
hmv (UK) - Gateshead からの回答
Hi Elaine
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great customer care
Friendly staff, well organised, fantastic communication, will recommend to family and friends.
2026年1月14日
hmv (UK) - Gateshead からの回答
Hi Daniel
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Disappointed with the Gateshead Store.
I like house but there seemed to be more heavy metal in the Gateshead store. With the two assistants following me around which I found intrusive. I turned to them and told them I get more of the music I like of ITunes which I pay monthly for. I was dissatisfied with my visit and will not go to HMV stores anymore.
2026年1月12日
自発的なレビュー
hmv (UK) - Gateshead からの回答
Hello Christopher
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
Great service
The shop assistant was extremely helpful and efficient and the service was excellent.
The communication about our order and expected delivery via email was great and the delivery was earlier than stated.
2026年1月7日
hmv (UK) - Gateshead からの回答
Hi Emma,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very helpful at ordering
Very helpful at ordering. Prompt delivery. As usual no problems and as always, good service from the staff.
2025年12月28日
hmv (UK) - Gateshead からの回答
Hi Late
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
No refund
Ordered two items in store 3 weeks ago which were meant to be next day delivery. Neither item was delivered. I then got an email to say they were delayed and then that they no longer in stock. I went in store and they could not refund me. Still waiting for a refund now.
2025年12月21日
hmv (UK) - Gateshead からの回答
Hello Rachael,
Thanks for taking the time to leave a review. We were sorry to hear of any disappointment as a result of one of your items being out of stock at the point of ordering. As discussed please be assured that your original payment method has been refunded, please allow 1-5 working days from the point of input for the funds to reach you.
Great service
Really good service and I was kept up to date with my online order until it had arrived in store ready for me to pick up.
Just perfect!
2025年12月22日
hmv (UK) - Gateshead からの回答
Hi Paula
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The staff in the Gateshead Metro Center…
The staff in the Gateshead Metro Center are fantastic. A girl called Jess is a credit to your company couldnt have been more helpful and kind . Well done Jess 😀
2025年12月12日
hmv (UK) - Gateshead からの回答
Hi Patricia
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
hmv (UK) - Gateshead からの回答
Hello Lisa
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Helpful staff
2025年12月13日
hmv (UK) - Gateshead からの回答
Hello Denis
Thanks for leaving us a great review!
We were so pleased to read your comments and look forward to seeing you again soon.
Easy to pre order goods and free pick…
Easy to pre order goods and free pick up from local shop. I only gave 4 stars as my cd was later than expected
Staff in shop were very helpful.
2025年12月11日
hmv (UK) - Gateshead からの回答
Hi Sheila
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
The staff as always were very helpful.
2025年12月5日
hmv (UK) - Gateshead からの回答
Hi Ann
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Looking for a particular dvd couldn't…
Looking for a particular dvd couldn't find it staff searched shop and system until they found it. Very friendly and helpful really good service from all. Never ever had any problems in this store
2025年12月5日
自発的なレビュー
hmv (UK) - Gateshead からの回答
Hi Paul
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great customer service
2025年12月1日
hmv (UK) - Gateshead からの回答
Hi Christine
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
hmv (UK) - Gateshead からの回答
Hi Martyn
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I’ve always loved HMV both instore and…
I’ve always loved HMV both instore and online.
Pleased they are still going.
2025年11月7日
hmv (UK) - Gateshead からの回答
Hi Derek
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very good friendly staff
Verygood.young man was very helpful .found me what i was looking for on line and ordered for me.then took me to show me range of stock i mentioned i was looking for.said shop sold them and showed me.actually came from counter took me to thema very good thumbs up for thatx
2025年11月15日
hmv (UK) - Gateshead からの回答
Hi Norman,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Fast and efficient service
2025年11月26日
hmv (UK) - Gateshead からの回答
Hi Finlay
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
hmv (UK) - Gateshead からの回答
Hi Davey
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The staff were helpfull and efficient at the metrocentre gateshead
The staff were helpfull and efficient
2025年11月22日
hmv (UK) - Gateshead からの回答
Hi Gordon
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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