My stranger things box set arrived with a dent in the side which may seem petty to some but to a collector and for the price I paid it's pretty upsetting, the packaging was abysmal. Don't think I'll b... もっと見る
企業が回答しました
所在地
所在地を変更Unit 210, Intu Potteries, The Potteries Shopping Centre, ST11PS Stoke On Trent, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Have been purchasing K-pop for my teenage granddaughter for a while now. Staff always helpful and knowledgeable about my purchases. As a 60 year old grandparent who didn’t even know what K-pop meant t... もっと見る
企業が回答しました
The guy who served us was ace - William .M I believe his name was. Spent time helping us choose and order online in shop as they were sold out. Had it delivered to the house and was an overall nice g... もっと見る
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I was unsure if a discontinued film from 20+years ago was available. The member of staff identified the item and confirmed that it had been rereleased on DVD. Ordered via click+collect, no problem. Al... もっと見る
企業が回答しました
企業情報
hmv (UK) - Hanley について
当該企業による記述
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
当該企業による記述
- home of entertainment since 1921
連絡先
Unit 210, Intu Potteries, The Potteries Shopping Centre, ST11PS, Stoke On Trent, 英国
4.7
優良
207件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Excellent service
2024年8月29日
hmv (UK) - Hanley からの回答
Hi Paul
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Absolutely rubbish
Absolutely rubbish, Staff in store very helpful, but thats about it, Me and my 4 year old were told the DVD would take 2-3 days to deliver to store, over a week later not heard anything from yourselves, Have tried to contact store, was on hold for 10 mins and cut off, On a Saturday or week day I'd understand but on a Sunday morning??? Tried to call your booking service, same again. This DVD was for my son to watch before the end of the summer holidays it is his favourite and is really upset. Can someone PLEASE contact me about when the film will be ready to collect please.
Regards Mr Whiston
2024年8月22日
hmv (UK) - Hanley からの回答
Hi Ben
Thank you for taking the time to leave us a review. We are sorry to hear about the delay with your recent order, apologies for any disappointment caused. We can confirm the order is now ready to collect. Kind regards.
hmv (UK) - Hanley からの回答
Hi Simon
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
hmv (UK) - Hanley からの回答
Hello Jackie
Thanks for leaving us a great review!
We were so pleased to read your comments and look forward to seeing you again soon.
My Man J & W Seventeen
I was happy with my album & I got it quickly & everything was done really efficiently.
2024年7月4日
hmv (UK) - Hanley からの回答
Hi customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Blu-Ray Online Order
Got my blu-ray as ordered, everyone in store when I collect was friendly and helpful as ever but my only gripe is I never had a conformation email for when my item arrived in store. I was told it was despatched but not when it was delivered. I had to chase this up myself after over a week of waiting for conformation. And the email correspondence I got from that email took well over 24 hours to come back.
2024年6月25日
hmv (UK) - Hanley からの回答
Hello James
Thanks for leaving us a great review!
We were so pleased to read your comments and look forward to seeing you again soon.
hmv (UK) - Hanley からの回答
Hi Gillian
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
hmv (UK) - Hanley からの回答
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
hmv (UK) - Hanley からの回答
Hi Margaret
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Because your staff did everything…
Because your staff did everything possible to find the disc that I wanted and were successful and that’s what matters to me!.
2024年4月6日
hmv (UK) - Hanley からの回答
Hi Phil
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
HMV are iconic on the High Street
HMV are iconic on the High Street. Support them to stay so by buying from stores. Great service, great experience.
2024年4月4日
hmv (UK) - Hanley からの回答
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
hmv (UK) - Hanley からの回答
Hi Marie
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Brilliant as usual.
I came to pick up a LP I order in store. A very polite and professional service from staff member Jess. I could not review her on hearmyvoice due to lack of full receipt.
2024年2月22日
hmv (UK) - Hanley からの回答
Hi Robert
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
hmv (UK) - Hanley からの回答
Hi Jonathan
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Matt the manager of the Hanley store…
Matt the manager of the Hanley store and the staff are a 10/10
2024年1月31日
hmv (UK) - Hanley からの回答
Hi Matt
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
In-store query about a product seen…
In-store query about a product seen online and at the time wasn't available in-store at the time , staff searched and helped to order and first class delivery arrived earlier than expected.
2024年1月12日
hmv (UK) - Hanley からの回答
Hi,
Thanks so much for leaving us a 5 star review regarding your visit to the Hanley store - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Good customer service
Good customer service. Friendly helpful staff. Clearly happy to work there
2024年1月3日
hmv (UK) - Hanley からの回答
Hello David
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
I've shopped in store and online
I've shopped in store and online, both times very friendly, easy to use shopping experiences. Will in your Hanley (Stoke-on-Trent) store deserves a thumbs up for his assistance on the 28th December.
2024年1月3日
hmv (UK) - Hanley からの回答
Hi Angela,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I couldn't believe how quick it was to…
I couldn't believe how quick it was to find my dvd's and how they were a day and a half to be at mine so fast from start to finish
2023年12月15日
hmv (UK) - Hanley からの回答
Hi Julie
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
hmv (UK) - Hanley からの回答
Hi Lisa
Thank you for leaving a review. We pride ourselves on offering our customers the best experience and we’re pleased to hear this has paid off.
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