Very good customer service . Could have given 5 star. But there is always room for improvement right? Me and my husband have always enjoyed shopping and looking at HMW shops . Thank you so much !!!
企業が回答しました
所在地
所在地を変更UNIT 3A, St Johns Shopping Centre, 2-3 South Mall, LS2 8LQ Leeds, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
Amazing staff who are very knowledgeable about the films I like. Very friendly and always say hi John when I enter the store. Plus they'll tell me if something comes in that they think I'll like. Alwa... もっと見る
企業が回答しました
Ease of ordering process and collection. A relatively local store and ideal for collecting item in my own time, rather than missing a postal delivery (with no postal charge to pay). Item I received wa... もっと見る
企業が回答しました
Great customer service from the retail team in the Leeds Store in St John's shopping centre, especially Gary W. who provided friendly and efficient service and who searched for a specific item for me... もっと見る
企業が回答しました
企業情報
hmv (UK) - Leeds について
当該企業による記述
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
当該企業による記述
- home of entertainment since 1921
連絡先
UNIT 3A, St Johns Shopping Centre, 2-3 South Mall, LS2 8LQ, Leeds, 英国
4.7
優良
400件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
The staff are very helpful and friendly…
The staff are very helpful and friendly throughout my visit to the store they got my order for me without any problems they asked for id before I was able to collect my purchase after the staff member saw my id I was able to take the item they said have a good day we exchanged the same I have had no concerns about ordering in future
2026年3月14日
hmv (UK) - Leeds からの回答
Hi Elaine
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
hmv (UK) - Leeds からの回答
Hi Richard,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent care both dvds arrived when…
Excellent care both dvds arrived when stated great to be able to order items then have them delivered in stead of going in store to collect as most people who order can not get in store to collect
2026年2月27日
hmv (UK) - Leeds からの回答
Hi Darren
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very friendly and helpful with ordering my item. Staff are very professional
Staff are very friendly, helpful and professional
2026年2月28日
hmv (UK) - Leeds からの回答
Hello Miss Boyle,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Speedy and efficient click and collect…
Speedy and efficient click and collect service. Also, great product
2026年2月21日
hmv (UK) - Leeds からの回答
Hi Helen
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Happy customer
Service was good from ordering the item to me collecting it.
Was kept up to date with progress
2026年2月19日
hmv (UK) - Leeds からの回答
Hello Debbie
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Got what I wanted
Got what I wanted. Happy with price. Nice to use a physical shop.. much better than online
2026年2月16日
hmv (UK) - Leeds からの回答
Hi Gareth
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Please don't ask people to show their…
Please don't ask people to show their bus pass as evidence of identity, unless they are very obviously 75yrs + . I do understand that anyone over 50 can look ancient to someone in their twenties, but please err on the side of caution.
2026年2月6日
hmv (UK) - Leeds からの回答
Hello Hillary
Thanks for taking the time to leave us a 4 star review! We appreciate your comments and will pass these on to the store in question. We hope to earn that last star from you soon.
Great customer service
Great customer service, the staff I spoke to were all friendly and very knowledgeable.
2026年2月11日
hmv (UK) - Leeds からの回答
Hi customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The shop assistant
The shop assistant, had a good in depth knowledge of what i was wanting and was very polite.
2026年2月7日
hmv (UK) - Leeds からの回答
Hi Anthony,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
hmv (UK) - Leeds からの回答
Hi Liz
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Leeds store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Brilliant Staff
Great staff amazing attitudes to all customers and of coarse fantastic range of music
2026年2月4日
hmv (UK) - Leeds からの回答
Hi Richard
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Had a wonderful experience ordering…
Had a wonderful experience ordering with HMV and my products arrived quickly
2026年1月20日
hmv (UK) - Leeds からの回答
Hi Mark
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The customer service in the Leeds…
The customer service in the Leeds branch is absolutely brilliant. Always helpful and also super informative and friendly. 10/10 as usual,
2026年1月21日
hmv (UK) - Leeds からの回答
Hi Matt,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Joe Meek Discs
The compact disc box set of Joe Meek's Tea Chest previously unreleased material arrived O.K at HMV Leeds store and was very enjoyable.
BTW We have been after the Tea Chest tapes since earlier 2000, and I hope that more get transferred to C.D box sets.
2026年1月13日
hmv (UK) - Leeds からの回答
Hi Michael
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Ordered a LP for a Christmas present
Ordered a LP for a Christmas present. Although it was out of stock I was kept informed of progress with the ability to cancel. Arrived in store in early Jan. Thank you
2026年1月20日
hmv (UK) - Leeds からの回答
Hi Brenda
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
hmv (UK) - Leeds からの回答
Hello Pamela
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Vinyl
I had to return a vinyl as I had bought the wrong one for my daughter for Christmas. Staff member was so helpful & helped me find the correct vinyl for my daughter that she wanted.
Staff our always helpful
2026年1月12日
hmv (UK) - Leeds からの回答
Hello there,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
I Am Very Happy With My Orders From…
I Am Very Happy With My Orders From HMV, It's Good To Be Able To Walk Into The Store and Come Away With My Goods In My Hand and When Ordering They Are Extremely Efficient, Thankyou For Your Excellent Service.
2026年1月16日
hmv (UK) - Leeds からの回答
Hi
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Immediate friendly service
Immediate service; help finding the dvd I was looking for, order completed on the spot and delivery to the store plus email on arrival. Who could ask for more? Well done guys and thank 😊 you Leeds branch.
2026年1月16日
hmv (UK) - Leeds からの回答
Hi,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
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