I have been shopping at HMV since my teens - intially in Enfield (my home town then) and in Oxford Street. So grateful, when moving to Norwich, to have an AMAZING HMV here! Your staff are always so he... もっと見る
企業が回答しました
所在地
所在地を変更128-131 Merchants Hall, Lower Ground, Chantry Place, NR2 1SH Norwich, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I've shopped at HMV for many many years I find the store extremely pleasant intriguing fashionable.the staff are very amenible attentive and very to help with any query I have well done HMV
企業が回答しました
The easiness of your online ordering, to the effective delivery at my local HMV in Norwich. On arrival I was served by 0831 Chloe who worked efficiently; was friendly and very welcoming . You don’t g... もっと見る
企業が回答しました
Hi HMV I ordered an item in the store the item I wanted to have they browsed through on there computer found the item I wanted to buy then waited 3days I received my item in the post the trammps disc... もっと見る
企業が回答しました
企業情報
hmv (UK) - Norwich について
当該企業による記述
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
当該企業による記述
- home of entertainment since 1921
連絡先
128-131 Merchants Hall, Lower Ground, Chantry Place, NR2 1SH, Norwich, 英国
4.8
優良
413件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Operative was professional and helpful
Operative was professional and helpful.
Goods delivered as stated
2025年12月27日
hmv (UK) - Norwich からの回答
Hello Su
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Item arrived promptly
Item arrived promptly, communicated well. In store staff were helpful with no issues getting my stuff. Very smooth all round.
2025年12月27日
hmv (UK) - Norwich からの回答
Hi Jay
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Awful staff.
Awful staff.
Rude, unknowledgeable and inconsiderate.
Shocking customer service.
Is it any wonder people are using online retailers, when visiting physical stores is such a bad experience.
I used to love HMV but the staff are letting the shops down.
2025年12月27日
自発的なレビュー
hmv (UK) - Norwich からの回答
Hello Grandstylee
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
Great in store service however product…
Great in store service however product defective . Have had to buy a second from Amazon to replace
2025年12月26日
hmv (UK) - Norwich からの回答
Hello,
Thank you for your feedback.
We were sorry to hear that your item was faulty and for any disappointment as a result of this.
Whilst our suppliers carry out stringent quality checks it is disappointing to hear an issue has slipped through on this occasion.
Please feel free to exchange your item in store or return this to us at your earliest convenience.
A let down. …
I paid £10 more than other online retailers for my limited edition vinyl but supply issues meant it was 12 days late meaning a trip to the city on Christmas Eve. Usually a much better service with HMV.
2025年12月24日
hmv (UK) - Norwich からの回答
Hi Gary,
Thanks for getting in touch.
We're sorry to hear of the delay with your order reaching you; our warehouse team were working around the clock over the busy Christmas period to keep up with the volume of orders that we received.
We can see that your delivery of your order to the store was completed recently, apologies for any disappointment that may have been caused as a result of this slight delay.
The only place in Norwich where I can…
The only place in Norwich where I can buy cd's.
Very efficient and friendly staff who really give you their time to help to find what you want to buy. Thank you.
2025年12月20日
hmv (UK) - Norwich からの回答
Hi Clare
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
hmv (UK) - Norwich からの回答
Hi Gina
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Delivery by post is VERY SLOW
The man in the shop said delivery by post of the vinyl LP I wanted would usually take two days. It took two weeks.
2025年12月19日
hmv (UK) - Norwich からの回答
Hi Nick,
Thanks for getting in touch.
We're sorry to hear of the delay with your order reaching you; our warehouse team along with Royal Mail are working around the clock to keep up with the volume of orders that we are currently receiving at this busy time.
We can see that your delivery of your order was completed recently, apologies for any disappointment that may have been caused as a result of this slight delay.
hmv (UK) - Norwich からの回答
Hi B
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Hmv good customer service and very…
Hmv good customer service and very quick get things to me
2025年12月18日
hmv (UK) - Norwich からの回答
Hi David
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
One member of staff is great to me…
One member of staff is great to me always speak whenever l go in store nothing is to much trouble .
2025年12月17日
hmv (UK) - Norwich からの回答
Hi davidgray
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Friendly staff and quick service
Friendly staff and quick service. Was just picking up a click and collect and all very quick process so no complaints
2025年12月13日
hmv (UK) - Norwich からの回答
Hi Sue
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
hmv (UK) - Norwich からの回答
Hello SUSAN
Thanks for leaving us a great review!
We were so pleased to read your comments and look forward to seeing you again soon.
great service and happy staff, fantastic selection of cds and albums
The best shop in the country,excellent selection of cd and albums and the staff are very helpful,
2025年12月6日
hmv (UK) - Norwich からの回答
Hello Ronald
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
hmv (UK) - Norwich からの回答
Hi Naked
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
hmv (UK) - Norwich からの回答
Hi suzanne
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I went into the Norwich Branch to see…
I went into the Norwich Branch to see if they had a clear vinyl copy of Stone Roses album. After speaking to a very polite young lady there, she looked through all the stock. Then took me over to the till where she ordered a copy, printed all the relevant receipts, emailed me when it was in store. Great service, efficient, polite and very easy . Well done.
2025年12月4日
hmv (UK) - Norwich からの回答
Hi Kathryn
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Norwich store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
collect in store service
Ordered for collect in store service. Item immediately available at the till - no waiting for staff to go off to retrieve package from elsewhere in store. Polite staff member despite it being in Xmas period when store was very busy and all tills open so queuing was minimal too!
2025年12月3日
hmv (UK) - Norwich からの回答
Hi Philip,
Thanks for getting in touch with such a positive 5-star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
hmv (UK) - Norwich からの回答
Hi Danny
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very helpful pleasant staff
2025年11月26日
hmv (UK) - Norwich からの回答
Hi Deborah
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Norwich store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。