I have been shopping at HMV since my teens - intially in Enfield (my home town then) and in Oxford Street. So grateful, when moving to Norwich, to have an AMAZING HMV here! Your staff are always so he... もっと見る
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所在地
所在地を変更128-131 Merchants Hall, Lower Ground, Chantry Place, NR2 1SH Norwich, GB
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I've shopped at HMV for many many years I find the store extremely pleasant intriguing fashionable.the staff are very amenible attentive and very to help with any query I have well done HMV
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The easiness of your online ordering, to the effective delivery at my local HMV in Norwich. On arrival I was served by 0831 Chloe who worked efficiently; was friendly and very welcoming . You don’t g... もっと見る
企業が回答しました
Hi HMV I ordered an item in the store the item I wanted to have they browsed through on there computer found the item I wanted to buy then waited 3days I received my item in the post the trammps disc... もっと見る
企業が回答しました
企業情報
hmv (UK) - Norwich について
当該企業による記述
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
当該企業による記述
- home of entertainment since 1921
連絡先
128-131 Merchants Hall, Lower Ground, Chantry Place, NR2 1SH, Norwich, 英国
4.8
優良
414件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
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この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Stray kids pop up "event"
Attended a pop up event with my daughter so she could get the new stray kids album this morning. HMV stated online line that the event would start at 10am. We arrived at 0925 and hung around near the KPOP section. 0 signage, 0 advertising of any kind. I asked if the event was still going ahead. I was told yes. They said, "well be selling the album and giving out freebies as first come.first serve." At 0947 a member of staff announced that they had sold out of the album! Then proceeded to wander about with a stack of poster for "pre orders only". All before 10am. My daughter and many many others have been left very disappointed due to what seems to be a massive lack of planning and communication. Very poor effort.
2025年11月22日
自発的なレビュー
hmv (UK) - Norwich からの回答
Hello Scott
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
Wen in store ordered what I needed and…
Wen in store ordered what I needed and it was del, excellent
2025年11月12日
hmv (UK) - Norwich からの回答
Hi Pam,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
All the DVD'S from here actually work!
All the DVD'S from here actually work!! Had to find out the hard way that the majority of Amazon dvds do not fit Dvd player or only play in foreign language! Good old HMV!
2025年11月16日
hmv (UK) - Norwich からの回答
Hello Emma
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Ease of ordering and prompt delivery
2025年11月15日
hmv (UK) - Norwich からの回答
Hi Keith
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
hmv (UK) - Norwich からの回答
Hi David
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Good quick sevice
2025年9月5日
hmv (UK) - Norwich からの回答
Hi Linda
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
DVD for granddaughter.
I ordered a DVD for my granddaughter from HMV. DVD arrived really quickly Definitely use again.
2025年11月13日
hmv (UK) - Norwich からの回答
Hello Sarah,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Easy to order,very straightforward with…
Easy to order,very straightforward with information at all time and arrived on time
2025年11月10日
hmv (UK) - Norwich からの回答
Hello,
Thanks for leaving us a great review!
We were so pleased to read your comments and look forward to seeing you again soon.
hmv (UK) - Norwich からの回答
Hi Mark
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Excellent service.
From first asking in store and served by a very helpful lady.Looked up ordered and it was delivered to store in good time.
2025年11月8日
hmv (UK) - Norwich からの回答
Hi LORNA
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Item was out of stock but ordered in…
Item was out of stock but ordered in store on the Friday and received on Monday following. Staff placed order having located the item on line very quickly.
2025年10月31日
hmv (UK) - Norwich からの回答
Hello Cole
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Great choice of stock
Great choice of stock. Friendly staff and reasonably priced. Thank you
2025年11月5日
hmv (UK) - Norwich からの回答
Hi Sean
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The staff in the Norwich store when I…
The staff in the Norwich store when I asked for help couldn’t have been any more helpful, excellent friendly service.
2025年11月1日
hmv (UK) - Norwich からの回答
Hi Lee
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Very efficient and helpful service
2025年11月2日
hmv (UK) - Norwich からの回答
Hi Martin
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Vinyl from HMV Norwich
Ordered from HMV Norwich. Staff were super helpful, even looking up track listing for the extra track.
Vinyl album arrived in store really well packaged and secure.
Love the HMV store in Norwich!
2025年10月31日
hmv (UK) - Norwich からの回答
Hi Christina
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Very quick and friendly service
2025年10月29日
hmv (UK) - Norwich からの回答
Hi STEVE
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Excellent service - I had ordered 2 CDs and a BluRay film
I had ordered 2 CDs and a BluRay film. All were ready for me when I got to the store, and I picked them up without issue. They all play as I’d expect, and I’m a Happy Bunny!
Thanks, troops.
Will do it again.
2025年10月13日
hmv (UK) - Norwich からの回答
Hi Bob
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Really good service HMV
This visit was to collect an LP at a forth attempt to acquire an ecceptable pressing. All my dealings with HMV staff during this prolonged process were fully professional on their part. I know very well that HMV act in good faith and can only sell the goods provided by the suppliers and that vynil quality is beyond the retailers control. So well done you guys and thanks for (finally) a super LP
2025年10月22日
hmv (UK) - Norwich からの回答
Hi Peter,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Easy to order for collection
Easy to order for collection. Kept up to date regularly as to the status of my order. Lovely member of staff who helped me out at the store when I went to pick up my order.
2025年10月14日
hmv (UK) - Norwich からの回答
Hello S Smart,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Cheers!
The staff in hmv Norwich were very…
The staff in hmv Norwich were very helpful and helped me order an item in when they didn’t have one in stock
2025年10月20日
hmv (UK) - Norwich からの回答
Hi Megan,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
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