Although disappointed and surprised that the new Paul McCartney cd was out of stock at HMV Oxford Street, the assistant was helpful did try to locate it but was unsuccessful. He ordered it for me and... もっと見る
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所在地
所在地を変更363 Oxford Street, W1C 2JW London, England, GB
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The best it the fact that I can go to the store IN PERSON rather than pointlessly fighting with websites. Asking a person at a store solves the questions in situ, and much faster than getting los... もっと見る
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Firstly, I'm so pleased HMV continues to remain open on Oxford Street. It's great for music lovers to browse and select music and videos in a bricks and mortar store. And the staff at HMV clearly enjo... もっと見る
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The sales assistant used his initiative to check in the drawer below the cd display as sometimes further cds are stored there. When he couldn’t find the cd we wanted he suggest we order from the artis... もっと見る
企業が回答しました
企業情報
hmv (UK) - Oxford Street について
当該企業による記述
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
当該企業による記述
- home of entertainment since 1921
連絡先
363 Oxford Street, W1C 2JW, London, England, 英国
4.6
優良
882件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Excellent pick up service and in store…
Excellent pick up service and in store service for signing event
2026年5月24日
hmv (UK) - Oxford Street からの回答
Hi Vicky
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
hmv (UK) - Oxford Street からの回答
Hello Matt
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our Oxford St store and the colleague you mentioned will be delighted to read this too. We’ll pass this onto the store manager to pass on the good news!
Thanks for shopping with hmv, see you again soon :-)
hmv (UK) - Oxford Street からの回答
Hi Mrs
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
hmv (UK) - Oxford Street からの回答
Hi Yvonne
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The HMV were brilliant and very well…
The HMV were brilliant and very well organised. A shout out to the man on the stirs to the entrance of going to the bookshop for sorting the colour on my phone. It was wonderful to see and talk to Michael Ball in what was quite an intimate setting.
2026年5月25日
hmv (UK) - Oxford Street からの回答
Hi Christine
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Thank you so much for such a wonderful…
Thank you so much for such a wonderful afternoon within you store the staff was so helpful and excellent was lovey to finally meet such a nice person in micheal Ball so wonderful thank you so much
2026年5月25日
hmv (UK) - Oxford Street からの回答
Hello Janet
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
The record signing was really good and…
The record signing was really good and the staff were really good and greatly organised
The staff were really helpful as I was not feeling well and they got me a chair and water Michael was brilliant
2026年5月25日
hmv (UK) - Oxford Street からの回答
Hi Patricia
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Special Delivery
I had to order item as it wasn't in stock in branch. That being said, the in store service was good and my order arrived on time.
2026年5月8日
hmv (UK) - Oxford Street からの回答
Hi there,
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Stephan was extremely helpful
Stephan was extremely helpful. Spent lots of time to provide the best solution. Thank you very much!
2026年5月12日
hmv (UK) - Oxford Street からの回答
Hi Abdusselam,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
All team members encountered were very…
All team members encountered were very friendly and helpful, especially Mari who processed my order.
2026年5月15日
hmv (UK) - Oxford Street からの回答
Hi Dean,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Ordered online
Ordered online, ready for collection on the date they said it would be ready. Collected within 5 minutes of walking into the store.
2026年5月10日
hmv (UK) - Oxford Street からの回答
Hi Guy,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
cortis album
came in great condition. was so lucky with my pulls! i got juhoon and seonghyeon
2026年5月10日
hmv (UK) - Oxford Street からの回答
Hello mark
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
The person who helped me is Angela
The person who helped me, Angela, was very sweet and kind when it came to finding a gift for my friend
2026年5月9日
hmv (UK) - Oxford Street からの回答
Hi rawa
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
hmv (UK) - Oxford Street からの回答
Hi Helen
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Caiti was excellent
Caiti was excellent. She patiently helped me finding what I wanted and ordered it for me. I was notified when they had it in the shop. Collecting went smoothly. Well done, guys
2026年5月4日
hmv (UK) - Oxford Street からの回答
Hi Eddie
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Kacey
Kacey, Oxford street store, was incredibly helpful and very knowledgeable about assisting me with my purchase. You need more staff like her! Thank you Kacey for helping me with my Arirang purchase ☺️
2026年5月2日
hmv (UK) - Oxford Street からの回答
Hi Zym
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
So easy to use and order
So easy to use and order. It was straightforward and simple, got my items delivered with ease.
2026年5月2日
hmv (UK) - Oxford Street からの回答
Hi Aj
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Genuine 5 star review
The HMV Online system &HMV London Oxford Street staff made the click and collect service a professional and supportive experience.
I told them about my song and hope to get my music in to HMV to sell in the future.
My song :- YouTube Music app
Artist :- Skevi Kouloumbri
Song :- It's Alright.
2026年4月30日
hmv (UK) - Oxford Street からの回答
Hi there,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Security for the event with Kacey
Security for the event with Kacey Musgraves was very rude, atmosphere was sh*t to be honest. So rushed, spent 12 seconds with Kacey, no photos, ok. But for an album that was not even out yet, asking for at least one single minute with the artist, it is not at all too much to ask. Release less tickets next time. The staff was treating us like they were doing us a huge favour, but the experience was paid for? No reason at all for this to be as awkward and tense of an experience as it was.
2026年4月29日
hmv (UK) - Oxford Street からの回答
Hello Fe
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
Speed, professionalism and welcoming
What made my experience great, was the speed and efficiency of the team member responsible for handling my order. He welcomed me with a smile and asked how he could help me. I told him about a pick up, he asked me for an ID to confirm, and went to pick up my Vinyl. It was speedy, professional and encouraging to visit the store again.
2026年4月26日
hmv (UK) - Oxford Street からの回答
Hi Karol,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
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