Good friendly pleasant and efficient staff in the Reading branch. Seem to be doing fine if the amount of people in store on the day is anything to go by. Not many options to purchase music on the hig... もっと見る
企業が回答しました
所在地
所在地を変更13 Holy Brook Walk, The Oracle, RG1 2AQ Reading, GB
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レビュアーのコメントを見てみましょう
Only one person at till. Who appeared to be doing both purchases as well as enquiries / Customer Services. 4 people including me waiting Could not see many staff around. Tho appreciate probably sig... もっと見る
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I would recommend HMV for ordering films on DVD or Blu Ray - prefer ordering from HMV than from Amazon or other online retailers. The order for box sets went fine. I collected them in store (in the... もっと見る
企業が回答しました
The salesperson at HMV Reading, Phil K, was very helpful. He ordered the CD album for me, and the whole process was smooth and easy. I was pleasantly surprised that it was dispatched in just three day... もっと見る
企業が回答しました
企業情報
hmv (UK) - Reading について
当該企業による記述
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
当該企業による記述
- home of entertainment since 1921
連絡先
13 Holy Brook Walk, The Oracle, RG1 2AQ, Reading, 英国
4.7
優良
248件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great staff
Item I wanted was not in stock but HMV staff advised it was available to order. Order placed, item arrived - great service.
2025年4月9日
hmv (UK) - Reading からの回答
Hi J
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
My favourite store!!
My favourite store!!! Loved you, HMV, since I was a teenager (Im almost 50 now 😭) and just getting into music. Service is always superb!!
2025年4月2日
hmv (UK) - Reading からの回答
Hi Zora
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Appalling and unhelpful
I went into hmv, Reading to do a exchange and I asked if I could do an exchange for another blu ray which I had bought on hmv on eBay and the manager refused it straight away and I showed my receipt on my mobile phone. I did it once about 3 or 4 months ago and the staff were very helpful and happy to do a exchange then but yesterday when I asked and showed my receipt on my phone, he said no to me, I'm not doing it. As Owen who used to be in the Reading store, is no longer there and a new manager who I don't know his name refused straight away and I asked why and his answer was because you bought from hmv on eBay and not hmv website. He was very rude and nasty to me and after a few minutes he told me to leave the store, as I stood my ground I asked politely what have I done wrong because he didn't answer me he got on his phone and called security. I was very shocked and asked why are you doing this to me. The manager claims I have been rude to the staff which is not true at all. I always keep myself to myself when shopping as like most people do. He didn't say I couldn't go back into hmv or ban me. Any manager who shouts at customers should either get a warning or fired from their job. I will go back into hmv Reading one day, it clearly wasn't a very nice experience being spoken to the way the manager did. Owen who used to work in hmv Reading was always a very nice man and always helpful. I certainly can't say much about this new manager
2025年3月29日
自発的なレビュー
hmv (UK) - Reading からの回答
Hello Kevin,
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
Efficient and curtesious service.
2025年3月27日
hmv (UK) - Reading からの回答
Hi Mr Portsmouth
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent service
Excellent service in store from Eleanor. I was collecting an order and it was found quickly and was very well packaged.
2025年3月22日
hmv (UK) - Reading からの回答
Hello J.
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our Reading store and the colleague you mentioned will be delighted to read this too. We’ll pass this onto the store manager to pass on the good news!
Thanks for shopping with hmv, see you again soon :-)
Friendly,helpful staff in store 👍
2025年3月16日
hmv (UK) - Reading からの回答
Hi Ian
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Friendly staff and great prices
2024年12月31日
自発的なレビュー
hmv (UK) - Reading からの回答
Hi Giorgi
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great customer service very helpful
2025年2月9日
hmv (UK) - Reading からの回答
Hi Adrienne
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Was served promptly and the fact the…
Was served promptly and the fact the assistant recognised me when I placed the order was good.
Kept me informed when my purchase arrived and would use this service again.
2025年1月25日
hmv (UK) - Reading からの回答
Hi Mr
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Purchase of 2 DCs
Service was prompt.
The goods were good value.
I was able buy a CD that is not very easy to get.
I was kept informed of when I would get delivery.
An excellent service
2025年1月9日
hmv (UK) - Reading からの回答
Hi Paul
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Ordered a cd and very quickly I…
Ordered a cd and very quickly I received the message that it had arrived in store. Collected without any problems, guy who served me in store (Reading Oracle) was great. It's a great store to visit and browse as well. Thank you!
2025年1月14日
hmv (UK) - Reading からの回答
Hi Yvonne
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very helpful and friendly staff
Very helpful and friendly staff. It was great to go into a shop and get face to face help I needed to order my item.
Thank you.
2025年1月1日
hmv (UK) - Reading からの回答
Hello Clive
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Made a purchase
Made a purchase, paid for express delivery which should have arrived 3 days before Christmas, I only received it 2 days ago and communication was rubbish. Very very disappointed.
2025年1月4日
hmv (UK) - Reading からの回答
Hi Andrea,
Thanks for getting in touch.
We're sorry to hear of the delay with your order reaching you; our warehouse team along with Royal Mail are working around the clock to keep up with the volume of orders that we are currently receiving at this busy time.
We can see that your delivery of your order was completed recently, apologies for any disappointment that may have been caused as a result of this delay.
A worker called Eleanor is really sweet…
A worker called Eleanor is really sweet and i talked to her a lot about Stray Kids, she's so kind and whenever i go i look forward to seeing her!
2025年1月3日
hmv (UK) - Reading からの回答
Hi Claudia
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
hmv (UK) - Reading からの回答
Hello Roger
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our Reading store and the colleague you mentioned will be delighted to read this too. We’ll pass this onto the store manager to pass on the good news!
Thanks for shopping with hmv, see you again soon :-)
hmv (UK) - Reading からの回答
Hi Jake
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Took too long for item to 'arrive' in…
Took too long for item to 'arrive' in store when there was plenty of stock on shelves.
2024年12月26日
hmv (UK) - Reading からの回答
Hi Sian
Thank you for taking the time to leave us a review. We appreciate receiving feedback from our customers. Our webiste does have information on the Click & Collect service and delivery times:
Your order should reach the store within 2-5 days after placing the order, provided the item is in stock at our warehouse.
Best wishes
hmv (UK) - Reading からの回答
Hi Christine
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
hmv (UK) - Reading からの回答
Hi Phil
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
hmv (UK) - Reading からの回答
Hi Ruth
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
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