The salesperson at HMV Reading, Phil K, was very helpful. He ordered the CD album for me, and the whole process was smooth and easy. I was pleasantly surprised that it was dispatched in just three day... もっと見る
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所在地
所在地を変更13 Holy Brook Walk, The Oracle, RG1 2AQ Reading, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
Good friendly pleasant and efficient staff in the Reading branch. Seem to be doing fine if the amount of people in store on the day is anything to go by. Not many options to purchase music on the hig... もっと見る
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I would recommend HMV for ordering films on DVD or Blu Ray - prefer ordering from HMV than from Amazon or other online retailers. The order for box sets went fine. I collected them in store (in the... もっと見る
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Only one person at till. Who appeared to be doing both purchases as well as enquiries / Customer Services. 4 people including me waiting Could not see many staff around. Tho appreciate probably sig... もっと見る
企業が回答しました
企業情報
hmv (UK) - Reading について
当該企業による記述
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
当該企業による記述
- home of entertainment since 1921
連絡先
13 Holy Brook Walk, The Oracle, RG1 2AQ, Reading, 英国
4.7
優良
241件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Ordered online for click and collect
Ordered online for click and collect. Good communication and great customer service.
2024年12月7日
hmv (UK) - Reading からの回答
Hi Anonymous
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
hmv (UK) - Reading からの回答
Hi Nathan
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Very easy process and click and collect…
Very easy process and click and collect saves on delivery charges. I also like going into the store to browse.
2024年11月27日
hmv (UK) - Reading からの回答
Hi Colin,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
hmv (UK) - Reading からの回答
Hi Iwona,
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
hmv (UK) - Reading からの回答
Hi Mr Hartley,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Great customer service
The staff member went out of his way and made time for me as I couldn't find an item on the shop floor. He then ordered one for me online and made sure I was happy before I went ahead and made the purchase.
2024年11月14日
hmv (UK) - Reading からの回答
Hi Ali
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Pre-ordered and ready on release day.
The Cure marble vinyl limited edition was available from HMV.
Use your local record shops. You'll miss them when they've gone.
2024年11月1日
hmv (UK) - Reading からの回答
Hi there,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Quality item at good price. Excellent service.
Quality item at good price
Excellent service
2024年11月1日
hmv (UK) - Reading からの回答
Hi Tom,
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Everything went smoothly
Everything went smoothly, from the member of staff who took the order through to receiving accurate information about delivery and the delivery itself.
2024年10月15日
hmv (UK) - Reading からの回答
Hi Narinder
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Staff
Staff, as always, were extremely helpful and knowledgeable about their products.
Good environment and well laid out.
2024年10月16日
hmv (UK) - Reading からの回答
Hello Claire
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our store and the colleague you mentioned will be delighted to read this too. We’ll pass this onto the store manager to pass on the good news!
Thanks for shopping with hmv, see you again soon :-)
The CD Coldplay excellent and the…
The CD Coldplay excellent and the delivery just as good
2024年10月5日
自発的なレビュー
hmv (UK) - Reading からの回答
Hi david
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
hmv (UK) - Reading からの回答
Hello Trish
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Refused a refund when I showed them my order was damaged
I received my order from instore and I opened the order up to find out the vinyl was damaged on the corners and when I tried to return it the person at the till refused a refund telling me they do not accept returns on online orders despite telling her and showing her that the vinyl was damaged and could only give me an exchange for an even more damaged vinyl they had instore or a gift card worth how much the vinyl is. I had to take the gift card as there was no other option
2024年9月19日
hmv (UK) - Reading からの回答
Hi Callum
Thank you for taking the time to leave us a review. We are sorry to hear your item was damaged, apologies for any inconvenience caused. Stores are only able to exchange online orders, any damaged, faulty or unwanted items do need to be returned to us. Please contact us at website.service@hmv.co.uk if you need any further assistance.
Kind regards
hmv (UK) - Reading からの回答
Hi Hector
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
hmv (UK) - Reading からの回答
Hi Mr
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
I found their representative quite…
I found their representative quite clear at explaining the details of my order to be processed and delivered to me.
2024年8月30日
hmv (UK) - Reading からの回答
Hello Thomas
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our store and the colleague you mentioned will be delighted to read this too. We’ll pass this onto the store manager to pass on the good news!
Thanks for shopping with hmv, see you again soon :-)
Efficient and professional.
2024年8月27日
hmv (UK) - Reading からの回答
Hi Gilbert
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Friendly service, no fuss ordering process
I bought some vinyl for my son to congratulate him on his A level results. The gentleman who helped me in the Reading store was very friendly and helpful and ordered the album I was looking for that wasn't in stock. The process after that was very straightforward - I got a notification when the record arrived in Reading and collected it from there.
2024年8月22日
hmv (UK) - Reading からの回答
Hi Maz
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Ordering a, t shirt that wasn't in the shop.
The order came quicker than I was told. The order was correct and in the right size as I ordered it.
2024年8月13日
hmv (UK) - Reading からの回答
Hi Ellen
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The member of staff was amazing
The member of staff was amazing. Took his time to find the item i wanted and gave advice on collection or home delivery. Something i didn't know hmv did.
Thank you.
2024年8月5日
hmv (UK) - Reading からの回答
Hi customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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