Great service even though it took a few weeks to sort out item. However was kept well informed on my orders progress. In shop was dealt with in friendly manner & happy to help with the queries. Apart... もっと見る
企業が回答しました
所在地
所在地を変更18-20, Walford Walk, The Kingfisher Shopping Centre, B97 4HJ Redditch, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
Hmv redditch has fantastic staff all showing great product knowledge.,no problem appears to be to great and invaluable assistance is provided when necessary. If time allows you get good conversations... もっと見る
企業が回答しました
Collected items fine Customer service guy a bit abrupt You don't offer boxes or wrap for LPs of which I had 4 purchased for gifts. I didnt want a gift tite bag a box to put them in woukd of been be... もっと見る
企業が回答しました
Your store in Redditch didn’t have the cd I wanted in stock but as soon as I asked an assistant he went online straight away & found what I was looking for which I ordered and was very surprised & pl... もっと見る
企業が回答しました
企業情報
hmv (UK) - Redditch について
当該企業による記述
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
当該企業による記述
- home of entertainment since 1921
連絡先
18-20, Walford Walk, The Kingfisher Shopping Centre, B97 4HJ, Redditch, 英国
4.8
優良
176件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Ordered 2 LPs for collection at store
Ordered 2 LPs for collection at local HMV. One was available in 2 days, the other arrived on the release date. Well packaged. Good service, will use again.
2025年2月26日
hmv (UK) - Redditch からの回答
Hi
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Great service as always,streets ahead…
Great service as always,streets ahead of Amazon.Thank you.
2025年2月9日
hmv (UK) - Redditch からの回答
Hi Norman
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
OVERALL GOOD JOB…
Great service even though it took a few weeks to sort out item. However was kept well informed on my orders progress. In shop was dealt with in friendly manner & happy to help with the queries. Apart from taking a while I can't fault anything else so overall happy customer.
2025年1月5日
hmv (UK) - Redditch からの回答
Hello Richard
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
hmv (UK) - Redditch からの回答
Hi Mike
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Item delivered to store and ready for…
Item delivered to store and ready for collection. No problems.
2024年12月27日
hmv (UK) - Redditch からの回答
Hi Mr Bell
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great service
Great service, the item I wanted was not in stock but I was able to order and it was delivered quickly.
2024年12月13日
hmv (UK) - Redditch からの回答
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Store was great to browse
Store was great to browse, one item not available, but the helpful staff located it and ordered in for me. I chose to collect from thr store.
2024年12月8日
hmv (UK) - Redditch からの回答
Hi Ken
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Easy to order and like the personal…
Easy to order and like the personal touch to be able to collect from store.
2024年12月3日
hmv (UK) - Redditch からの回答
Hi Regene,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
hmv (UK) - Redditch からの回答
Hi Tim
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Pleasant and Help Store Colleagues
Went in to the Redditch HMV to buy the X-Files complete set on dvd but the only one that was on the shelf had packaging damage and this was for a gift. A member of staff understood and kindly ordered me another one and it was at the store within 2 days. Will be visiting the store again to purchase more gifts.
2024年11月11日
hmv (UK) - Redditch からの回答
Hello John
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our store and the colleague you mentioned will be delighted to read this too.
Thanks for shopping with hmv, see you again soon :-)
I went and got return to oz and it got…
I went and got return to oz and it got scanned 2 times even tho I only got 1 and I didn’t notice till I got home and I can’t afford 2
2024年11月17日
自発的なレビュー
hmv (UK) - Redditch からの回答
Hello Consumer
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
hmv (UK) - Redditch からの回答
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Top Marks
Polite, attentive and very helpful staff. Bought a dvd, and ordered one - the process was clearly explained. So much more pleasant and user friendly than buying on line. Excellent service, thank you.
2024年11月12日
hmv (UK) - Redditch からの回答
Hi Alcester,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
The item was 3 days late in arriving…
The item was 3 days late in arriving apart from that everything was fine
2024年11月7日
hmv (UK) - Redditch からの回答
Hi Geron,
Thanks for getting in touch.
We're sorry to hear of the delay with your order reaching you; our warehouse team along with Royal Mail are working around the clock to keep up with the volume of orders that we are currently receiving at this busy time.
We can see that your delivery of your order was completed to the store recently, we can also see that you are in receipt of your order. Apologies for any disappointment that may have been caused as a result of this slight delay.
Ordering is easy and picking up from…
Ordering is easy and picking up from the store was fine, just one item took a bit longer than expected to arrive.
2024年11月1日
hmv (UK) - Redditch からの回答
Hello Stephen,
Thanks for leaving us a great review!
We were so pleased to read your comments and look forward to seeing you again soon.
hmv (UK) - Redditch からの回答
Hi there,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The order was made swiftly for a…
The order was made swiftly for a relatively rare record. Contact was constant and immediate. Staff were engaged and interested.
2024年10月16日
hmv (UK) - Redditch からの回答
Hello Kevin
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our store and the colleague you mentioned will be delighted to read this too. We’ll pass this onto the store manager to pass on the good news!
Thanks for shopping with hmv, see you again soon :-)
Helpful
Helpful, pleasant staff at Redditch store. They ordered my CD and I received it within the SLA timescale.
Very happy to use again.
2024年10月6日
hmv (UK) - Redditch からの回答
Hi Eamonn
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Still one of the best stores around
Still one of the best stores around, the amount of choices there are is amazing
2024年8月24日
自発的なレビュー
hmv (UK) - Redditch からの回答
Hi Michael
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
hmv (UK) - Redditch からの回答
Hi Andrew
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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